Kitz Forum
Broadband Related => ISPs => Topic started by: boost on September 19, 2015, 06:40:51 PM
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:o
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Status site is working fine though https://status.zen.co.uk/broadband/ (https://status.zen.co.uk/broadband/)
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I was just about to try and order FTTP too! :P
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It seems to be fine now.
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Problem with DNS.
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Am I missing something obvious here?!
http://www.isitdownrightnow.com/zen.co.uk.html <--- still reporting as down
http://mxtoolbox.com/SuperTool.aspx?action=a%3awww.zen.co.uk&run=toolpage# <--- still reporting as down
Seriously, this is very annoying, what's going on Zen?
> www.zen.co.uk.
Server: google-public-dns-a.google.com
Address: 8.8.8.8
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Got answer:
HEADER:
opcode = QUERY, id = 13, rcode = NOERROR
header flags: response, want recursion, recursion avail.
questions = 1, answers = 2, authority records = 0, additional =
QUESTIONS:
www.zen.co.uk, type = A, class = IN
ANSWERS:
-> www.zen.co.uk
canonical name = zen.co.uk
ttl = 5901 (1 hour 38 mins 21 secs)
-> zen.co.uk
internet address = 212.23.0.100
ttl = 5789 (1 hour 36 mins 29 secs)
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Non-authoritative answer:
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Got answer:
HEADER:
opcode = QUERY, id = 14, rcode = NOERROR
header flags: response, want recursion, recursion avail.
questions = 1, answers = 1, authority records = 1, additional =
QUESTIONS:
www.zen.co.uk, type = AAAA, class = IN
ANSWERS:
-> www.zen.co.uk
canonical name = zen.co.uk
ttl = 3743 (1 hour 2 mins 23 secs)
AUTHORITY RECORDS:
-> zen.co.uk
ttl = 99 (1 min 39 secs)
primary name server = unamuno.zen.co.uk
responsible mail addr = dnsmaster.zen.co.uk
serial = 2015091340
refresh = 2400 (40 mins)
retry = 900 (15 mins)
expire = 604800 (7 days)
default TTL = 14400 (4 hours)
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Name: zen.co.uk
Address: 212.23.0.100
Aliases: www.zen.co.uk
Why am I only getting a V6 reply?! I assume I am doing something horrendously wrong, locally? :o
Who else can I try an FTTP order with, apart from BT?
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To provide some support, for what it may be worth.
I also cannot get to zen other than the status page.
I am with Plusnet.
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Zen's status page is good, all other pages are currently bad . . . :-X
[Duo2 tmp]$ ping -c 1 -a 212.23.0.100
PING 212.23.0.100 (212.23.0.100) 56(84) bytes of data.
64 bytes from 212.23.0.100: icmp_seq=1 ttl=115 time=43.2 ms
--- 212.23.0.100 ping statistics ---
1 packets transmitted, 1 received, 0% packet loss, time 43ms
rtt min/avg/max/mdev = 43.266/43.266/43.266/0.000 ms
[Duo2 tmp]$ host 212.23.0.100
100.0.23.212.in-addr.arpa domain name pointer core-212-23-0-100.zen.net.uk.
[Duo2 tmp]$ nmap -Pn -T4 212.23.0.100
Starting Nmap 5.51 ( http://nmap.org ) at 2015-09-20 22:18 BST
Nmap scan report for core-212-23-0-100.zen.net.uk (212.23.0.100)
Host is up.
All 1000 scanned ports on core-212-23-0-100.zen.net.uk (212.23.0.100) are filtered
Nmap done: 1 IP address (1 host up) scanned in 101.69 seconds
[Duo2 tmp]$
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I cant get to Zen either.
But saying that parts of the interwebs have been weird for me today. Earlier on this afternoon I wasn't able to get to reddit, overclockers and a few other popular websites such as facebook were very slow loading. Im using google DNS.
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Thanks for confirming it's not just me.
Sky connection here.
Wireshark just shows repeated retransmissions/no replies. How bizarre!
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There has been a spate of 'chunks' of the Interweb disappearing and similar for a few ISP's over the last few weeks.
[Sorry for the less than accurate info, I am not able to remember the details just now]
Some mention in 'The Register' I seem to remember.
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When I tried it just now FF just said 'Looking up zen.co.uk' then eventually timed out .... DNS? I'm using OpenDNS. Maybe they forgot to renew the domain, they won't be the first or last .... (nope its 30-Sep-2022)
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https://webmail.zen.co.uk/ appears to work.
Not sure this was the most helpful post ever :P
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Page by Page we are mapping out Zen.co.uk.
What is more useful !! ;)
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http://status.zensupport.co.uk/active/23/4405
Zen Web Sites
The following new Zen Web Sites incident has been identified. Further information is detailed below.
Outage on Zen Websites(New)
Outage - Emergency maintenance
Start: Sat, 19/09/2015 14:00
End:
Update: Sat, 19/09/2015 16:30
Clear:
We are currently experiencing an issue with the Zen public facing websites.
This is affecting the following:
Online Invoice Payment (secure.zen.co.uk)
Customer Portal (https://portal.zen.co.uk)
Partner Portal (https://www.zenpartner.com)
Our engineers are investigating and further updates will be posted here when available.
Zen regret any inconvenience this may cause.
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Hmm . . . That does not look too good. :-\
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I was just about to put a post on then found this .
I can not get on there website for the last two days :o
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Ok for me right now.
As in interested party (Zen customer) I have checked it out a few times when it caught my eye this thread had been updated over the past day or two, and always ok, for me. ???
I can browse the site, log into the customer portal, check my stats and get depressed at my line speed, all as normal.
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@sevenlayermuddle
Maybe it is something regional in the 'interwebs' outside of Zen.co.uk's control.
Don't know where we all are but I am based in North-West and it does not work still.
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I simply can't resolve the domain name zen.co.uk, I simply get nothing back, tried a number of methods. I'm using AA.net.uk's DNS servers, amongst other methods.
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Working for me@ 9:25am, using Zen connection ,
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Yes, it seems to be working OK now.
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I can access it now.
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I can now, I think there has been / are some DNS issues about as I have had problems with this site and other sites being very slow to load, I'm in South-Derbyshire
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Just confirming that I, too, now have normal access. (The Cattery is in Bury St Edmunds, Suffolk.)
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Works here too :)
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http://www.ispreview.co.uk/index.php/2015/09/isp-zen-internet-struggles-with-website-and-payment-service-outage.html
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http://www.ispreview.co.uk/index.php/2015/09/isp-zen-internet-struggles-with-website-and-payment-service-outage.html
Ah, so it was a DDoS attack. :(