Kitz Forum
Broadband Related => ISPs => Topic started by: phi2008 on September 10, 2015, 03:38:43 PM
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Trying to get some definitive customer reviews for SSE broadband but the best I can find are these -
- ISPreview (http://www.ispreview.co.uk/talk/showthread.php/33960-Who-supplies-SSE-FTTC)
- HotUKDeals (http://www.hotukdeals.com/deals/half-price-ultrafast-fibre-talk-weekends-for-2-years-sse-southern-electric-broadband-2233524#comments)
- MoneySavingExpert (http://forums.moneysavingexpert.com/showthread.php?p=69132823&page=1)
ISPreview basically gives opposing reviews which don't settle the issue of whether SSE heavily throttle their users, does anyone have anything to add regarding SSE broadband? :-\
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If it's anything like thier other services, i.e. Gas and Electric then I would stay well clear. We had them as our supplier for 12 months... that was enough. :no:
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Hi there,
I recently moved to SSE for phone and Fibre Broadband, being an existing customer for their Gas and Electricity. The deal is supposed to be 24 months at 1/2 price for the Fibre, but you do need to read the small print as there's all sorts of getchas. The service went live on 11 August. I had previously been with PlusNet on their basic Fibre (Essentials I think), but the service had been gradually deteriorating since earlier this year, and I had started to get multiple disconnects per day, sometimes reconnecting automatically, but mostly not and PlusNet insisted that there was no problem. At one point they insisted that I carry out a lengthy sequence of speed tests, but the fault was nothing to do with speed issues, it was the constant disconnections which I was trying to resolve. At this point I decided it was probably a good time to move to another provider.
I received a comprehensive information pack when I first contacted SSE, and subsequently received written notification of when the service was to go live, and the standard warning that if I was not at home when the engineer called to activate my service, I would face a bill of £108, which was a load of rubbish as I already had a Fibre service active at my home. Anyway, I waited in all day on activation day, and yes, you guessed it no engineer called which really p*ssed me off, so I got on the phone to them and negotiated a compensation type payment, which they assured me would be applied to my account. At the present time I can't say whether this has happened or will happen, as their billing system appears to be similar to the energy bills which is on a 3 monthly basis. Mine is due during October I think. Just remembered, a couple of days after my line was activated, I got 3 further letters dated 3, 4 and 5 August reminding me about the potential fee of £108 if I was not at home when the non existant Openreach engineer came to activate my service - at this point I could do nothing but laugh about it :D
As for their Fibre service, I don't think I have anything to complain about, as I am now seeing sync and throughput speeds, slightly better than when I first went on Fibre with PlusNet. The first week or so was without Interleaving being applied - I had never had that while with PlusNet - but has now settled down quite nicely as far as I can see. If you are interested (or anyone else is) please take a look at mydslwebstats where you can find my line
stats under user 'toulouse'.
Good luck
toulouse
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After doing a bit more research it looks like I can't migrate to SSE and claim cashback because their web site does not support migration from non-BT lines - the migration would require intervention and therefore mess up the automatic cashback process.
However perhaps this thread may help other people interested in SSE ... :)
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hey, dont know if you noticed it but I was going to switch over to them at one point. I semi-blogged about it here. http://forum.kitz.co.uk/index.php/topic,15826.0.html
TLDR;
don't switch to them if you use more than 750GB total throughput a month (DL+UL combined) - else you are going to get disconnected (confirmed by SSE manager I called / daisy group AUP) - how they can advertise it as unlimited is beyond me.