Kitz Forum

Broadband Related => Router Monitoring Software => Topic started by: mark on August 12, 2015, 09:29:16 PM

Title: [MDWS] - Access Permission Denied...
Post by: mark on August 12, 2015, 09:29:16 PM
As per title.

Getting this irrespective of browser on laptop, PC and iPad.

Any ideas?

Update IE giving a 410
Title: Re: Access Permission Denied...
Post by: AArdvark on August 12, 2015, 09:49:36 PM
A little more detail may be useful !  ;D

Not a lot of information to work with to answer the question.

Possibly screenshots might help.
Title: Re: Access Permission Denied...
Post by: mark on August 12, 2015, 10:07:02 PM
Not a lot more to give but to be clear,

I browse to mydslwebstats.co.uk and get a 410 access denied.

I'm guessing you thought I was referring to DSLstats tool but I doubt a 410 error would be relevant there. ;)

As such, there's nothing to screen grab.

M
Title: Re: Access Permission Denied...
Post by: Dray on August 12, 2015, 10:23:14 PM
This part of the forum is for any router monitoring software and there are several. It's up to you to say which one you're posting about.

www.mydslwebstats.co.uk works for me
Title: Re: Access Permission Denied...
Post by: mark on August 12, 2015, 10:35:30 PM
I know that Dray hence posting here. I thought the 410 would have been enough of a clue, clearly I was wrong.

Thanks for advising that it's working for you. Appreciate you checking.

I'll see what Tony reckons when he's about. Summat random no doubt.
Title: Re: Access Permission Denied...
Post by: tbailey2 on August 12, 2015, 10:37:55 PM
Not a lot more to give but to be clear,

I browse to mydslwebstats.co.uk and get a 410 access denied.

I'm guessing you thought I was referring to DSLstats tool but I doubt a 410 error would be relevant there. ;)

As such, there's nothing to screen grab.

M

Hi

Okay now?

The message you should have been seeing was 'Access Permission Denied...' which is different and took a little while to trace....

Edit: I see that was in the title already but not the text...
Title: Re: Access Permission Denied...
Post by: michty_me on August 13, 2015, 12:18:52 AM
I too am getting an error going onto http://www.mydslwebstats.co.uk/

All I get now is this on Chrome.

Access Denied - if you are a registered user, please post on Kitz forum thread...

Or on IE
403 forbidden

The website declined to show this webpage
HTTP 403
 
Most likely causes:
•This website requires you to log in.
 
Title: Re: Access Permission Denied...
Post by: michty_me on August 13, 2015, 12:39:22 AM
I managed to login but the only possible way to do this is to VPN through my home network then attempt to login again.
Title: Re: Access Permission Denied...
Post by: kitz on August 13, 2015, 01:05:09 AM
Its not loading for me from here.

Quote
The connection has timed out
Title: Re: Access Permission Denied...
Post by: mark on August 13, 2015, 06:45:55 AM
Hi Tony

Thanks for looking.

Now getting

ERROR

The requested URL could not be retrieved

While trying to retrieve the URL: http://www.mydslwebstats.co.uk/

The following error was encountered:

Connection to 81.174.137.167 Failed
The system returned:

    (110) Connection timed out
The remote host or network may be down. Please try the request again.

Your cache administrator is root.
Generated Thu, 13 Aug 2015 05:37:30 GMT by cache_server (squid/2.6.STABLE21)


The above is in IE, Chrome and Safari.

The original error was 410 (Gone away) in IE and Access denied in Safari / Chrome.
Title: Re: Access Permission Denied...
Post by: tbailey2 on August 13, 2015, 08:01:58 AM
Appears to all be working at 07:07 now I'm awake and could see something is adrift

The Apache server process crashed at 00:47:50.789463 (approximately! by which time I was asleep), the first time in nine months it's failed. There is virtually nothing in the Server logs to say why though, the only entry that indicates this is in Apache's own log : httpd.pid overwritten -- Unclean shutdown of previous Apache run?  when it was restarted this morning. However, the Windows event log shows a fatal call to Apache2 for an incorrect function so maybe a bug in Apache?

Local processing continued okay except for anything that needed http access of course.

I don't believe there's a direct connection between this and the previous problem mark saw as there's a large gap between them and restarting Apache has got it working again with no other changes. However, the timings of some messages in this thread seem to indicate no access between the two times? There are no 403 errors recorded in the log since restart so far except for the usual hackers from Europe and Asia.

At the moment, uploads are running fine, as are those people running the web pages.

One consequence of this is that as there were no uploads for 6 hours or so, the ES  counts and so on for today will be out with no chance of recovery.
Title: Re: Access Permission Denied...
Post by: mark on August 13, 2015, 08:11:52 AM
Nice one Tony. Good to see it back up and running. Apache and Windows, not the best of bed fellows but glad you got it sorted. :)

Title: Re: Access Permission Denied...
Post by: broadstairs on August 13, 2015, 08:17:50 AM
Is there anything Eric could do to detect this error in DSLStats? At least that way users would be aware of an issue.

Stuart
Title: Re: Access Permission Denied...
Post by: michty_me on August 13, 2015, 08:51:35 AM
Still no access to it here unfortunately. Same errors apply. Tried clearing cookies etc.
Title: Re: Access Permission Denied...
Post by: broadstairs on August 13, 2015, 09:01:16 AM
It is working OK for me, have you cleared your browser cache?

Stuart
Title: Re: Access Permission Denied...
Post by: tbailey2 on August 13, 2015, 09:02:01 AM
Still no access to it here unfortunately. Same errors apply. Tried clearing cookies etc.

The only site that is shown with such errors in the past few hours is from Korea and I assume that's not you  ;)

Are you trying to access from the same Zen IP that you were uploading on? Although you haven't uploaded for some 10 days now.

Can you PM me your IP address (https://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0CCIQFjAAahUKEwiE3_Liy6XHAhXICBoKHTLnB2A&url=http%3A%2F%2Fwhatismyipaddress.com%2F&ei=u07MVcSVH8iRaLLOn4AG&usg=AFQjCNFUv4nQDguW0ipbBvIKcS5vT9xH_w&sig2=m9uiCeKXu9UALJ9y2yUMSg&bvm=bv.99804247,d.d2s) please? Is it fixed or DHCP allocated? 

And clear your Browser(s) cache(s) as suggested....
Title: Re: Access Permission Denied...
Post by: michty_me on August 13, 2015, 09:08:59 AM
That will be me. I'm over here for work at the moment. I can access easily enough from my home connection through VPN so not too worried.
If it has uploaded in 10 days or so then the computer must have been switched off after I left.
Title: Re: Access Permission Denied...
Post by: tbailey2 on August 13, 2015, 09:16:00 AM
That will be me. I'm over here for work at the moment. I can access easily enough from my home connection through VPN so not too worried.
If it has uploaded in 10 days or so then the computer must have been switched off after I left.
Sorry :-\ Too many hackers all day long so the country is banned.
Title: Re: Access Permission Denied...
Post by: michty_me on August 13, 2015, 09:19:14 AM
Not a problem. I thought I had accessed it before from here but possibly not. All good then  ;D
Title: Re: Access Permission Denied...
Post by: roseway on August 13, 2015, 10:10:13 AM
Is there anything Eric could do to detect this error in DSLStats? At least that way users would be aware of an issue.

Stuart

I'll be having another look at this today. It's not straightforward, but it should be possible.
Title: Re: Access Permission Denied...
Post by: broadstairs on August 13, 2015, 10:59:13 AM
Is there anything Eric could do to detect this error in DSLStats? At least that way users would be aware of an issue.

Stuart

I'll be having another look at this today. It's not straightforward, but it should be possible.

Thanks Eric....

Stuart
Title: Re: Access Permission Denied...
Post by: tbailey2 on August 13, 2015, 11:43:28 AM
Not a problem. I thought I had accessed it before from here but possibly not. All good then  ;D

Depends on the IP - do you have a fixed IP or within a small range? Pse PM me if so...
Title: Re: Access Permission Denied...
Post by: michty_me on August 14, 2015, 05:41:19 AM
Not a problem. I thought I had accessed it before from here but possibly not. All good then  ;D

Depends on the IP - do you have a fixed IP or within a small range? Pse PM me if so...

Its OK mate. Looks like the computer gets switched off anyway when I'm away so no point in worrying about it.
Title: Re: Access Permission Denied...
Post by: Bald_Eagle1 on August 14, 2015, 06:22:09 AM
However, the timings of some messages in this thread seem to indicate no access between the two times?


FWIW, the log in HG612 Modem Stats recorded this message, repeated every minute until 07:08:-


13/08/2015  0:48:02.95 - ONGOING-ISRUNNING-004800-100.TXT - Start of [Upload.exe] - **** Version 5.1.0.1 02/06/2015 ****
13/08/2015  0:48:24.10 - ONGOING-ISRUNNING-004800-100.TXT - curl ERROR (28) - Operation timeout. The specified time-out period of 20 seconds was reached according to the conditions.
13/08/2015  0:48:24.12 - ONGOING-ISRUNNING-004800-100.TXT - Now exiting [Upload.exe]. Status = 1
,
Title: Re: Access Permission Denied...
Post by: tbailey2 on August 14, 2015, 06:59:38 AM
However, the timings of some messages in this thread seem to indicate no access between the two times?


FWIW, the log in HG612 Modem Stats recorded this message, repeated every minute until 07:08:-


13/08/2015  0:48:02.95 - ONGOING-ISRUNNING-004800-100.TXT - Start of [Upload.exe] - **** Version 5.1.0.1 02/06/2015 ****
13/08/2015  0:48:24.10 - ONGOING-ISRUNNING-004800-100.TXT - curl ERROR (28) - Operation timeout. The specified time-out period of 20 seconds was reached according to the conditions.
13/08/2015  0:48:24.12 - ONGOING-ISRUNNING-004800-100.TXT - Now exiting [Upload.exe]. Status = 1
,

Thanks but I was referring to the time between fixing mark07's problem at 22:07 and when it crashed later at 00:47 as there were some no access reports....