Kitz Forum
Broadband Related => Broadband Hardware => Topic started by: broadstairs on August 29, 2014, 10:09:52 AM
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I received yesterday one of these from Dermot and now have it set up on ADSL2+ with TalkTalk and so far all is good. I've not yet fully tested the wireless for range in my house but so far wireless does work with my ASUS laptop and my Sony Android phone. Settings seemed reasonably straight forward although I do notice it takes a little longer to connect to TalkTalk than the HG622. I also have DSLStats running on it and last night showed pretty much the same stats as the HG622 as far as error rates etc, actual connected speed negotiated is slightly higher for the same SNRM maybe a couple of hundred kbps or so. One feature I do like is that you can schedule the LEDs to turn off, simple I know but useful when the router is upstairs in a bedroom. Time will tell if the wireless will work well downstairs, the HG622 was pretty bad all round for wireless hence my other APs, at least one of which will probably become redundant now.
Stuart
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Best of luck. Hope Fibre comes your way soon :)
£5 donated to Kitz.
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Thanks Dermot. Fibre is available here just that I have not (yet) taken the plunge....
One further observation, I find that neither of my wireless access points appear on the main status screen. They both work perfectly though, so it is not a problem.
I have tried the wireless downstairs from my phone and it does work OK, obviously the signal strength is lower. I suspect the problem with a router upstairs may well be the aerial does not radiate downwards very well but moving it at present is not an option because the main box originally installed by BT is upstairs and running cat5e/6 downstairs is not possible at present.
Next will be to force a re-sync and see what happens to the port forwarding settings, I might try that in the morning as now will get me reduced sppeds!
Stuart
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Expect only connected clients to appear on the router status screen. A wireless scan should show every radio. Does the ZyXel do that? I can't recall.
If downstairs is important, try lying the router on it's face and rotate it for maximum signal strength below. The MIMO 2x2 antennae array is on the PCB surface, and thus a "barn door" target. The antennae are on opposite corners of the pcb, roughly. Always worth testing device orientation and how it impacts signal quality, little things sometimes go a long way.
The hacked F1000 is of interest mainly to those folk on long Fibre lines to the cabinet, from the evidence here on Kitz and elsewhere. It appears to give those folk a (much) better sync rate, I do not (yet) find it exceptional in any other way. It is good to hear that on ADSL2 it provides a couple of hundred kbps extra, always a bonus but minor compared to Fibre gains.
Wireless signal strength in my (very basic) tests are better, ~20%, than in the Huawei HG658c (Vodafone standard Fibre box here in Ireland) despite separate MIMO 2x2 antennae in the latter. orientated perpendicular to the pcb board. It's all 2.4Ghz, of course, nothing with 5Ghz about here.
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I do notice it takes a little longer to connect to TalkTalk than the HG622
Yes this is something Ive noticed too, but saying that another all-in-one unit I have with a lantiq chipset is the same, so I'd thought it may be a quirk of all in one units on vdsl, but if youve noticed it on adsl2+, then I guess not.
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Just an update to say that I have been impressed by how well this router holds the ADSL2+ sync overnight when SNRM drops. At one point it did not re-sync even when the SNRM dropped to zero, this was when I had tweaked the sync slightly to get just under 9000kbps downstream, with my normal sync at 8737kbps it goes down to about 2db at the lowest. Upstream sync has always been at 1020kbps which is slightly better than the HG622 I was using.
Stuart
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Thats excellent news, a higher sync speed and holding on to the line better :thumbs:
Thanks for all your feedback
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One more point, I have tested it for any open ports using GRC ShieldsUp and it comes back as completely in stealth mode with no ports responding the way I have it set up. I also tested telnet from my mobile phone (not on the lan) and that did not connect, which is good as at least one of the telnet commands will display the wi-fi connection password in clear.
Stuart
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I received my ZyXel from dmcdonnell a few days ago and I now have it all set up and working.
Connection.
I have found that my DS attainable has increased from around 48Mbps to 54Mbps, whilst sync has only slightly increased, but I am currently interleaved. However my US has decreased, yesterday it was synced at 7239kbps (Attainable7603kbps), and now it's 6682kbps (6853kbps). My SNR Margin increased to 7.1. Bitswaps have all but disappeared. We'll have to wait and see if the DLM relents and actual sync improves.
Configuration.
I found the ZyXel somewhat complicated to configure (so many options), but I guess it's just getting used to a different manufactures terms and settings. One thing I have found is that setting up port forwarding did not work the first time, I had to edit the settings and re-save them, it then started working and that was without actually changing anything, just saving again. I've also found that my server reports that UPNP is turned off, but according to the router it is turned on, it can't even detect the router, but this may possibly be because I haven't rebooted my server since swapping routers.
Wireless.
I don't use the wireless on my router, as my previous one's wireless was pretty poor I have an access point in the loft which covers the whole house pretty well. However the wireless does seem better than my previous Netgear router.
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Glad its giving you a better speed - lets hope the DLM notices soon :)
I found the ZyXel somewhat complicated to configure (so many options), but I guess it's just getting used to a different
lol I think I did warn in my review that its very feature rich with lots of settings and configurations more aimed at the techie users which could overwhelm :D
Theres a massive several hundred page manual you can download.
One thing I have found is that setting up port forwarding did not work the first time, I had to edit the settings and re-save them, it then started working and that was without actually changing anything, just saving again.
Do you use firefox? If so I think you may have fallen prey to one of the bugs I mention in the guide whereby the save button doesnt always work - I think its some sort of CSS issue
** Note: the Save function doesn't work properly in Firefox or Safari. **
Try using Chrome.
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Hi Kitz, I intentionally used IE when I initially set everything up with it connected to my laptop. Then once setup swapped it into my live network. This is where I discovered some of my port forwarding rules were not working. I then edited them using Firefox and they then worked. I've already downloaded that manual, it's certainly big.
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For reasons I'll explain elsewhere I am now using the wireless on this router and so far it is working well across the whole house which certainly was not the case with the HG622, so for me at least the wireless seems very good.
As to port forwarding set up I do seem to remember I had to do it twice as well when initially setting up the router and I was using Firefox to do it. Like Ronski I was using a laptop to do it which in my case runs Linux so no IE and I had not installed Chrome at that time either. I had not seen the bit repoted by Kitz and Firefox at the time.
Stuart
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eke. :(
I must admit Ive not actually tried it with IE as I only really use Firefox, Chrome and Safari... although saying that Ive made changes recently using Firefox which saved perfectly fine ???
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eke. :(
I must admit Ive not actually tried it with IE as I only really use Firefox, Chrome and Safari... although saying that Ive made changes recently using Firefox which saved perfectly fine ???
I have been investigating the issue with Firefox and the Zyxel modem as in my case the response from the gui has been sometimes very slow/partial screen updates or even hanging (or so it seemed).
I have reached the conclusion that Firefox is NOT the problem but my Anti-Virus Software (Avast free).
After a process of elimination removing various pieces of software running on my PC I found that disabling the 'Shields' in Avast meant that firefox worked perfectly with the Zyxel modem.
If I left the anti-virus 'shields' running I got the effect(s) as reported by kitz and worse.
I have now removed Avast completely and have installed selected parts of the Mcafee software suite as supplied by Plusnet and all is working as it should.
(Unfortunately Mcafee is aimed at an audience who prefer a 'blackbox' approach to security software and it does a lot of 'automatic' things that are not clearly reported in logs etc)
It is a great pity as I have used avast for 3+ years and it has been a good balance between functionality/usuability and minimal Interference with other software i run.
I would suggest looking at the anti-virus and/or anti-malware software you may be running as it could be interfering with firefox when accessing the Zyxel.
I do run multiple anti-virus and/or anti-malware software progs to catch as much as possible.
This could be an effect only I am seeing but I am not convinced this is the case.
I do know from past experience that you can often assume to know the general cause of a software issue only to find out later it is some s/w you least suspected to be at fault.
(Software 'side-effects' are everywhere, just not all are visible. Hence crashes and hangs still happen after all this time. Even in the world of IOS :D ;) )
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I'm also running Avast free edition, on both my laptop and PC. No time at the moment to test anything though.
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I use MSE. I gave up on Avast ages ago.. but I was extremely peed off when it falsely classed this site as containing malware -link (https://forum.zen.co.uk/forums/thread/43235.aspx) :mad: :mad:
hmmm though.. I had problems with the first configs not saving... then it seemed to be ok after that. I wonder if theres some weird caching going on.. because I also saw a huawei logo come up on one of the webpages rather than zyxel.. which it can only have got from me previously using the hg612 in the same browser. The only issue I tend to see these days is that the login button graphic can take a few seconds to appear.
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I would agree that this issue is unlikely to be Firefox as I dont seem to have any of the issues mentioned here using Firefox, the difference being I run Linux.
Stuart
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regarding slow gui updates and firefox something interesting happened.
So previously the hg612 interface was laggy, kept stalling when loading.
Also the asuswrt gui when using https also laggy (not http).
A newer asuswrt-merlin firmware did speed up https significantly but still was laggy a bit.
Then I upgraded firefox from esrv24 to esrv31 and now the hg612 lag is gone as well as asuswrt https, so I think was a bug in firefox affecting things, so anyone using firefox esrv24 try v31.
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I am also using the asuswrt-merlin software and I would more attribute the change to the regular re-writing of the software.
(Asus & Merlin are 'fixing' the firmware on a regular basis from my reading of the changes on smallnetbuilder.com. I have upgraded 3 times already)
Additionally, I am using the latest version of Firefox as I upgrade as soon as the newest version is notified.
I did think about the caching idea, as per kitz, but thought surely something so basic could not be the case as it would impact lots of sites/webpages and would have been flagged up by now.
Maybe I am wrong.
Kitz I appreciate your stance but Avast is much better and I know they did have a problem with being over-vigorous with their classifications as did many AV companies, Mcafee included.
If this problem is NOT Avast but Firefox I will change back.
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Kitz - Microsoft MSE are very poor overall. Not very security at all. I don't trust Microsoft security on their own anti virus/malware and firewall.
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in my case the lag was definitely fixed in esrv31.
I even tested by running v24 again and it was immediatly back, and this I seen on hg612 webpage as well.
Since I am on esr I jumped 7 versions from 24 to 31, so I dont know which intermediate version fixed it.
Although the asuswrt code is unstable and regurly updated I do not flash my router everytime is an update, I am currently now using the fork that someone has made who is sticking to s stable code base.
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Kitz - Microsoft MSE are very poor overall. Not very security at all. I don't trust Microsoft security on their own anti virus/malware and firewall.
Personally Agree, do a quick google and you will see this is not at odds with many reviewers.
i.e. http://www.pcpro.co.uk/reviews/software/379954/microsoft-security-essentials (http://www.pcpro.co.uk/reviews/software/379954/microsoft-security-essentials) [random google search: happens to mention Avast which is not by any planning on my part]
FYI: Comodo Firewall / Antivirus etc gets good press and is very configurable the last i used it.
In fact I am investigating it now as it appears to have been improved from my last use.
[I stopped using it because it was too long-winded to configure as I needed and was more intrusive than Avast was at the time.]
I am sure in a Pure MicroSoft world MSE works fine for most people.
Generally most people who do not run pure 'MicroSoft' PC's, as in not running IE as their browser, find MSE is not as good as other offering supporting Chrome/Firefox etc
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I had a resync this morning at 8:30, and I've now noticed I can't access my server. I know my server is OK, and the connection is OK as MyDSLWebStats is still updating. Very strange, nothing I can do until I get home tonight
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I hope its not the Zyxel having forgotten some form of port forwarding upon a re-sync. :(
I wait to see what happens when you get home.. because if that is the case then it needs reporting to them.
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I had a resync this morning at 8:30, and I've now noticed I can't access my server.
No dial-up line available as backup? :-X
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I hope its not the Zyxel having forgotten some form of port forwarding upon a re-sync. :(
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Exactly my thought. Don't see it reported on Irish boards but I will test it when I get home.
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No dial-up line available as backup? :-X
LOL, my only back up was in my pocket. .........
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I can confirm it was the router. First I tried editing the port forwarding settings, which made no difference, I then disabled them and re-enabled (clicked the light bulb) and this did the trick - I had to do it for each rule, good job I don't have loads.
Kitz, I presume you'll be able to report this to your contacts at ZyXel please?
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Kitz, I presume you'll be able to report this to your contacts at ZyXel please?
I dont have any contacts at ZyXel.. I bought the router from broadbandbuyer as any normal person would. When I realised there was something amiss with the first f/w release I contacted them. All my issues were raised in the one ticket which is now closed. I did find them to be quite pro-active and took onboard any issues that I raised, and released some new f/w quite soon after... ie days rather than months.
You can contact them here
http://www.zyxel.com/uk/en/support/contact_support.shtml
First time I contacted them I phoned.. but they then created a ticket for me so I could either email or phone them. They tend to email you when the f/w is ready.
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Thanks Kitz, I'll send them an email and see what they have to say.
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Good luck ronski, :fingers: sorry I wasnt able to provide a contact :/
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No problem Kitz, just presumed you'd be dealing direct with someone there. I've just sent their support an email explaining the problem.
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nps.. I found their support pretty helpful and they rang back with more info and kept me updated like they said they would. I did have the name of the guy I spoke to but I must have written it down on the back of an envelope type of thing that later got binned. Just checked my [closed] ticket and I cant see his name anywhere :/
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I've had a reply from ZyXel asking me to update the firmware to version V100AAKL6b1, which I'll do tonight.
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Good luck - please keep us updated :)
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got my zyxel today and thanks to kitz for finding a cheap retailer for it.
But dont know when will try it out as been busy lately. Also given my snrm has dropped below 6db with the line weakening every passing week I am hesitant to drop the sync incase it syncs lower.
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Hello,
Got my ZyXel today... well a Eircom F1000 thanks to dmcdonnell, and it's £50 well spent :)
Not had a real chance to play, but one thing for sure is the through put especially upstream is a great improvement.
Was only of late getting 14 -15 Mbs using the HG612 and HH4 now getting..
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fwww.thinkbroadband.com%2Fspeedtest%2Fbutton%2F141295677514947337186.png&hash=89eaa41562cf30695bfe7880deefaa50ad0afea2) (http://www.thinkbroadband.com/speedtest/results.html?id=141295677514947337186)
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fwww.speedtest.net%2Fresult%2F3822359109.png&hash=63cc9e5ac2603db7eefd464139c483e08f92f343) (http://www.speedtest.net/my-result/3822359109)
Will post some stats later and check on the errors if any.
Thanks.
:)
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I have switched from the zyxel to the 8800nl now, and I think the nl is using an older version of the 39 dsl driver.
Some observations.
The last day or so on the zyxel I see on the mydslwebstats page I had loads of dips in my US snrm, they were not causing errors due to my high snrm, but they look worrying, at this time I am not sure if I think its the zyxel or the line. I do remember once when looking at the GUI seeing the US attainable lose a few mbit then recover again a minute after. But only just notice the graph which has many of the dips.
So far on the 8800nl I have noticed the DS snrm is higher (which probably accounts for the lower sync speed that matches the hg612) as well as the US snrm been higher as well with so far no dips. Error rates no judgement yet as the zyxel from about 8pm to about midday had low error rates as well, but recent afternoons on my connection have been rocky.
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It has been nearly 2 days since installing the zyxel, and all seems good.
A snap shot of my white box stats clearly shows an increase in upload
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fwww.apcforyou.co.uk%2FupZ1.jpg&hash=b0ff12a1ebf9c455c34a589dc078f75d6dddb0f6)
Now the question is should I be worried about these errors? ???
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fwww.apcforyou.co.uk%2FstatsZ.jpg&hash=609fd564865eef4f14662629d6d50cc24d06b256)
Thanks
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Mine resynced to fast path this morning to the fastest speeds I've had in a long time.
This is to let you know that a resync/restart occurred on your line on 31-10-2014 10:50 (+/- 1 minute).
Reason: 0 Loss of Service or DLM
Current Downstream Sync Rate is now 48820kbps
Current Upstream Sync Rate is now 6781kbps
Mine usually does change to faSt path at some point through the winter.
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@twictch Your ES errors are running about 600/day which, if you don't want interleaving, may be heading topside for being OK. It is probably fine unless your line is prone to bad days that may be much worse than 600/hour. i would keep an eye on that error rate and consider action if you see ES values ever reaching ~1000/day. See e.g http://forum.kitz.co.uk/index.php?topic=14598.msg273181#msg273181 for highest fast path errors seen on mydslwebstats over a 10 day period.
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Ronski you approaching 600, but I think you will be ok as long as evening ES rate doesnt increase, fingers crossed.
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I am still on fastpath, but ES has increased from 876 per day to 1019 per day.
That seems to coincide with a small, but distinct, stepped reduction in DS SNRM from 23rd October (maybe another user has now been connected, thus increasing crosstalk?).
FWIW, I also always see slightly increased sync speeds during cold winter months - especially January & February.
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Try this:
ssh -v admin@192.168.1.1
Enter only the first eight characters of your admin password.
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Try this:
ssh -v admin@192.168.1.1
Enter only the first eight characters of your admin password.
I did not believe it when I read your post but you are completely correct. I set my password to PasswordIsNotMyPassword but was able to login using ssh with just Password
Amazing. I do not see it reported anywhere. It raises questions about how zyxel handle passwords but you know this already. Does it apply to all zyxels or just this one. All I suspect.
Thank you.
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...It raises questions about how zyxel handle passwords but you know this already. Does it apply to all zyxels or just this one. All I suspect.
The exploit is available in every VMG8324-B10a firmware I have tested, including those issued by Eircom and ZyXel. I do not have any other ZyXel devices.
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...It raises questions about how zyxel handle passwords but you know this already. Does it apply to all zyxels or just this one. All I suspect.
The exploit is available in every VMG8324-B10a firmware I have tested, including those issued by Eircom and ZyXel. I do not have any other ZyXel devices.
I was just wondering whether this is still an issue/an issue to worry about?
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I purchased a VMG8324, and have been pondering a couple of points:
Does the Internet (globe) light ever stop blinking? The thing hasn't paused for a breath for the past three days, even with no ethernet cables connected and the Wi-Fi switched off.
How do I make the router play nicely with thinkbroadband's BQM? The manual seems to suggest that the ping response is controlled via a setting in Security > DoS, but the option appears to be missing (using 11C firmware).
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I can't remember for certain, try enabling ICMP on the Maintenance/Remote Management tab. I also had to ask on here, so the answer is somewhere.
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Hi
If you enable the ping on the WAN in the area Aruba has said, then it will accept pings from BQM all okay, the settings were changed on this firmware version.
The globe never stops flashing, it's too sensitive, it's reacting to all the "background noise" arriving from the Internet, rather than intelligently only flashing for traffic passing between the Internet and the Local network, which would be more appropriate.
At least you can turn the LEDs off.
Regards
Phil
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Thank you for the reassurance about the over-active Internet light - I was starting to think that I was under constant attack. :)
I’m feeling a bit daft on the ICMP front though as I can’t find the Remote Management option in the Maintenance section.
The available options I have are:
SNMP
Time
Email Notification
Log Setting
Firmware Upgrade
Configuration
Reboot
Diagnostic
>Ping/Traceroute/NSLookup
>802.1ag
>OAM Ping
I would also expect to see an option to change the admin password, but that’s hiding somewhere too.
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Im using an older firmware version so not sure if it will still be in the same places.
For Password
Maintenance > User Account. Click on the pencil icon to call up the screen to modify admin settings.
For ICMP Ping... I cant find it now either.
Im thought it was under Maintenance > Remote Management > ICMP
Yet all I can see is
HTTPS
HTTP
TELNET
FTP
SSH
I'll continue to look around, but Im sure I found it easy enough last time :(
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hmmm.. just had a look in the v1 user manual and ICMP wasnt listed there anyhow.
Ive had a look at the GUI.... try this
Security > Firewall >DoS >
Deny Ping Response {Disable}
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In the latest Firmware Ver 11 it is in Remote Management !!
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fi1072.photobucket.com%2Falbums%2Fw364%2FGrapheneMan%2FRemote-Management_zpsw4thjcy7.png&hash=975619245bf95c14158000159538ecd74465d07b)
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looks like zyxel are in the adobe camp then. Move stuff around, increment the version number and release :P
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So its where I said it was 3 days ago :P
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I feel really stupid asking this, but which section is Remote Management and User Account under? :-[
Here's the menu items I have available:
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fi62.tinypic.com%2F107lts6.gif&hash=99c13a1614cace550ef652f3b690696ab2018f76)
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On my 8924 (same router but with 5ghz wi-fi) it is in Maintenance. One question what user are you logging in as? I always use Admin, dont know if it matters - just a thought.
Stuart
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Thanks for that Stuart. I've currently only got the Admin account set up, so have been using that to log in.
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Well I dont understand that. If I get a chance I'll dig out my 8324 and put 11C0 on it and see what I find. However I do find it strange that you cannot see it. I would have thought the gui should be more or less identical in this area.
Stuart
Just one more thought, could you post a picture of the main router page which shows the installed f/w? Just to check.....
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Thats odd, I have 11C0 and this is the options I have.
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fi672.photobucket.com%2Falbums%2Fvv87%2FRonskiman%2FComputer%2FMaintenance_zpsaswt31l6.jpg&hash=2666c5ec13ade95d78915644a81714e2d2025a66)
Edit: Only thing I can think of to suggest is to use the Configuration menu option to completely reset the router.
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Ronski may well be right, especially if you jumped over several earlier releases of f/w when you updated to 11C0.
Stuart
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Thanks for all your help and patience folks.
So, I've been having a go with the router this afternoon:
- Reset router via Configuration menu - no difference
- Re-installed 11C0 - no difference
- Reset router via Configuration menu - no difference
- Installed 10C0_20150923 that was on the server with the 11C0 files - no difference
- Reset router via Configuration menu - no difference
- Installed 7C0 - no difference
- Reset router via Configuration menu - no difference
- Installed 5C0 which was the firmware on the router when it arrived - no difference
- Reset router via Configuration menu - no difference
- Hard reset router via button on back of router - no difference
- Installed 4C0 (earliest final version on server) - configuration options appear like magic
- Re-installed 5C0 - configuration options disappear again!
- Re-installed 4C0 - configuration options re-appear.
- Re-installed 11C0 - configuration options disappear again.
I'd prefer not to be running a router with old firmware, so any ideas how I get the options to remain after an upgrade?
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That is certainly very strange, with 4CO installed try creating a new Admin user from the Maintenance: User Account option, making sure it set as an Administrator and see if logging in with that username makes any difference.
Just as a test I created a standard user account. These are the options I got, note there are 3 choices at the bottom, so clearly different to what you are getting.
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fi672.photobucket.com%2Falbums%2Fvv87%2FRonskiman%2FComputer%2FStandardUser_zpsocehvegs.jpg&hash=2712bce5d12c256f61f2e00b322e5b9014ffd16f)
I guess if that fails you'll have to contact ZyXel support, their first response will be to ask you to upgrade the firmware - this seems to be a standard reply, I've got this even after stating I'm using the latest version, and told them the version number!
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Thanks for the advice Ronski.
I re-installed 4C0, but didn't have the option to create a new user in the User Account section:
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Foi59.tinypic.com%2F2zsp7ac.jpg&hash=ff56fee45d3eea79a0d99e90e626a1a37a0f55ae)
I also noticed that I didn't have the System option that was at the top of the list in your earlier screenshot:
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Foi58.tinypic.com%2F2yni06b.jpg&hash=89e503bb93248643810200126b7dd55d184a57db)
Also, the Remote Management section had no ICMP option:
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fi62.tinypic.com%2F263d54y.png&hash=cab17f31884c7baa996082506984fe1db90d086b)
I've put 11C0 back on and will send an email off to Zyxel to see if they can offer any advice.
Thanks again for everyone's help.
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I’ve noticed with mine that sometimes it takes a couple of flashes to get everything working properly. It also seems to matter which browser you use to flash/configure. I use Chrome as recommended by kitz here (http://forum.kitz.co.uk/index.php/topic,13930.msg261939.html#msg261939) (when I remember).
HTH
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The solution is to 'Reset to Factory Defaults'.
This sort of problem is not uncommon on many pieces of kit, not just Zyxel
The solution is always to reset the settings to Factory Defaults.
Foe some reason the configuration data can get corrupted when firmware is flashed.
The corruption causes settings to be mangled and the code often cannot handle some of the data that has been set.
You get missing options or values that are not possible to enter via the GUI and lots of strange things.
The reset will overwrite all the data and start from a known state that should make sense.
Be aware that configurations saved from earlier versions of the firmware may not be considered valid formats in the later versions.
This is because options are changed and facilities as added/removed as the firmware evolves.
This means the configuration file format\content is changed.
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fi1072.photobucket.com%2Falbums%2Fw364%2FGrapheneMan%2FReset%2520Firmware_zpsecofsfgv.png&hash=2258a8bc662bcf0818cb1296bd9e664fe0c92ee6)
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Thanks for your replies folks. :cool:
@pooclah - The firmware upgrades were done via Chrome, and some of the updates were done a couple of times.
@AArdvark - I reset router via the Configuration menu after most firmware updates, but it doesn't seem to make any difference. :(
I've sent off the email to Zyxel, so fingers crossed... :fingers:
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@AArdvark - I reset router via the Configuration menu after most firmware updates, but it doesn't seem to make any difference. :(
Not good .... almost like some sort of persistent memory corruption problem ???
Be interested in what Zyxel say ?
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Its worthwhile trying a different browser, I know that even over a f/w update it sometimes still retains the old cache.
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Apologises that I've taken so long to reply - it has taken a couple of days of emails to get a solution via Zyxel's support (who have been very good BTW).
@kitz - tried another firmware update with a 'clean browser' but still no joy.
To cut to the chase, the issue was similar to this post (http://forum.kitz.co.uk/index.php/topic,15973.msg294576.html#msg294576) and required the 'ROM-D' to be erased, which Zyxel support said they didn't recommend.
The router was from Eclipse, and they must put in custom settings for their users.
Anyway, everything went ok (bar a few error messages via telnet), and if anyone needs to do it in the future the telnet commands (at your own risk) are:
save_default clean
restoredefault
I now have a full set of menu items, and want to thank everyone again for all your suggestions.
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Glad you got it sorted ;D
Handy command to 'clear all down' if the config gets 'stuck', so good to know.
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I feel really stupid asking this, but which section is Remote Management and User Account under? :-[
Here's the menu items I have available:
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fi62.tinypic.com%2F107lts6.gif&hash=99c13a1614cace550ef652f3b690696ab2018f76)
When my router was new (Apr 2016) it had the full set of Remote Management, User Account, TR069, TR064 etc. sitting above SNMP on the Maintenance tab. It worked really well & still does. However in mid Jan (2017) I noticed that everything to do with control over remote management access has disappeared, that and a few "odd" things happening to a variety of LAN side devices since late Nov (2016) lead me to suspect that it got hacked as part of the DDos attacks back in Nov/Dec ! My ISP (Eclipse) have referred me to ZyXel, who advised updating the firmware. Which I did (to 1.00(AAKL.15)C0) with no effect.
I've informed ZyXel & I'm waiting for their response, but right now a brand new router by someone else is looking very attractive. Which is a pity because the ZyXel is by FAR the best router I've ever had (from Apr to Oct it had only one loss of connection & runs the VDSL service at the full 80/20).
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Search around on here and see if you can find the stuff about the supervisor account, with that you should be able to recover things which have been hidden. Right now I dont have time to suggest more. I think it might be in http://forum.kitz.co.uk/index.php/topic,13930.0.html (http://forum.kitz.co.uk/index.php/topic,13930.0.html).
Stuart
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highpriest's post on this page - http://forum.kitz.co.uk/index.php/topic,19186.30.htm (http://forum.kitz.co.uk/index.php/topic,19186.30.htm) shows you how to find the supervisor password.
Once logged in as supervisor you should be able to reassign the missing menus to the admin user.
If Eclipse were using TR069 then they may have upgraded the firmware remotely, which could changed what the admin user could see.
When I upgraded my 8924 from V15 to V16 it changed the admin view and I had to reassign what could be seen.
:)
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I have (yesterday) had another hang of telnet and unable to access the web interface. This happens periodically and last time was after 100+ days and yesterday was after 35 days. Fed up with this I have opened a support ticket with ZyXEL this morning and will feed back anything I get. When this happens the ruter and all its internet connections continues to work but the only way to reset telnet and the web interface is a power cycle, so I took the opportunity to install V16 f/w, was running V15. This issue has happened over time probably on every f/w I have used. It is really annoying to have a bug like this where you have to do a re-sync even though the router continues to function in every other way.
Stuart
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Well I thinnk I must have got a 1st line person as they asked me to turn on logging and send it to them next time it happens, now considering that when it happens the ONLY way to access the gui is to power cycle it there does not seem any point in capturing a log which gets wiped when you power cycle :doh: so now they have passed the issue to 2nd line support.
Stuart
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Hi
I thought the logs were non-volatile and remained after a reboot.
I'm on 80 days sync so far with mine, it's constantly getting polled on Telnet to get stats, but it is in modem only mode and I rarely log into the Web UI. Will be interesting to see if it survives the next few weeks as I get 100 plus days up time.
The firmware has never been 100% reliable, and it will be some type of memory leak triggered in certain circumstances, and they probably couldn't track it down without more effort than they are willing to put into it.
Regards
Phil
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Well obviously level 1 and level 2 support have no idea whether or not the log survives a power cycle as they have now passed the buck to the developers. I don't need to test this on my 8924 but I might dig out my 8324 and try that as it's not being used and wont affect my stats.
I have had this happen twice in 155 days, one after 120 days and second time after another 35 days so no idea why it happens and does not seem related to the time up.
Stuart