Kitz Forum
Broadband Related => Router Monitoring Software => Topic started by: bbnovice on March 23, 2014, 06:59:05 PM
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Hi,
I've been a long term user of Modem Stats. I have a spare HG612 which has been unlocked.
Routine monitoring has been turned off for a while, but a few days ago I started to encounter problems with my Infinity 2 connection. I therefore swapped in the unlocked HG612 and switched monitoring back on.
However I've encountered some problems which I am 99.9% sure relate to my installation.
There would be no point in trying to diagnose the issues with my system so I have decided to start with a "clean sheet".
I have moved all the historical logs to an archive folder but I regret to say that I am now a little lost as to which version of the the unlocked HG firmware and latest version of Modem Stats are presently the best to install. (I'm obviously looking for stable versions).
Can anybody provide advise as to which version of the unlocked firmware and Modem stats I should consider, and also point to the download links?
Can I also make a suggestion? It would help potential users if there were a "sticky" on the forum that provides this information so that novice idiots like me don't have to post the question?
Thanks. BBN
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Here's a sticky for the stats programs.
http://forum.kitz.co.uk/index.php?topic=13524.0
I have been working on version 2.1 & have attached hot off the press beta versions of the programs.
They seem very stable at my end.
If you are starting from scratch, the best thing would be to set everything up from the v 2.0 download & then overwrite the programs in the Script folder with all those in the attachment.
These are the latest versions of the firmware:-
https://mega.co.nz/#F!LdJFDIJL!e_E1twsIg2kTet8mPjrb4w
I would recommend one of the GUI versions from the 'Experimental' area.
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Thanks BE. I will install these tomorrow.
Regarding the firmware. Does the "nobtagent" version mean that the firmware is immune from a BT update?
Regards BBN
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Regarding the firmware. Does the "nobtagent" version mean that the firmware is immune from a BT update?
I believe it does indeed mean that.
However, my own personal preference was to use the other one that will allow future firmware updates etc.
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Hi BE,
Thanks for all the help. Installed everything as suggested and all appears to be running perfectly.
Installation of the spare "unlocked" HG612 seems to have fixed the very peculiar line speed/instability problems I have recently been experiencing. Although this is early days, the current snapshot graphs indicate my connection is in a lot better shape than previously reported by the "legitimate" HG612 and older versions of the stats programs. I'm now beginning to wonder if the "legitimate" HG612 itself could be faulty.
There is a bit of an anomaly at present as the "bearer" speed is being reported as being faster than the "max" speed so I'm expecting a resync in the very near future.
Regards BBN
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whilst unlocking 612 3b---set NIC to 192.168.1.100 / 255.255.255.0 etc / 192.168.1.254 gateway---- but unable to get to 192.168.1.1 to register
Lan2 lights up on connection with PC, and nothing else but power connected
any clues to problem/solution
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Welcome to the Kitz forum, shamus. :)
I suspect the problem you are experiencing is down to specifying 192.168.1.254 as the gateway.
My suggestion is to not specify a gateway or if you really must do so, make 192.168.1.1 the gateway.
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thanks for prompt input B
tried 192.168.1.1 as gateway --it succeeded in establishing a new "network4" connection but still unable to open 192.168.1.1
tried with nothing as gateway--"unidentified" connection-unable to open
have tried disabling firewall in the Lan set up --no effect
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:hmm: Hmm . . .
Can we take a step back and identify exactly what you are attempting to do with that HG612, please. Are you trying to unlock it by flashing the updated firmware image? Or having already completed the firmware update, are now trying to just establish communication with the device?
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trying to unlock hg612 3b
connected eth cable from lan 2 to pc config NIC with 192.168.1.100 / 255.255.255.0 etc disconnected dsl cable and lan 1 cable from 612--only lan2 connected
powered up pressing reset till lan2 handshakes with pc solid green and intermittent yellow light
connection "network4" showing in Network and sharing centre
open internet explorer and enter 192.168.1.1---nothing happens--diagnose problem screen
currently set as 192.168.1.1 in IPv4 config tried blank just the same
can't see what Im doing wrong maybe obvious!!
is this attachment the NIC panel??
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You don't have to connect the PC lan cable directly into HG612 Lan Port 2 when unlocking the HG612.
You can just use the same router setup as me, PC lan cable into the router and Wan port cable into HG612 port 1 and a lan cable from router into port 2 on the HG612 and follow the PDF file on how to unlock HG612.
PS forget about assigning a port 192.168.1.100 the router will assign what you need.
and go back to automatic IP private configuration on IPv4
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I wonder if a "long reset" may help . . . :-\
- With no cables connected to the HG612 (other than the power ;) ), allow it to power up and stabilise.
- Press and hold the reset button for 20 seconds. Release the button, allow the modem to re-boot and stabilise.
- Disconnect the power to the HG612.
- Connect a standard Ethernet patch cable between the LAN2 port and the computer.
- Configure a static connection for the computer's NIC, using 192.168.1.100, mask 255.255.255.0, gateway 192.168.1.1 Leave it in an unconnected state.
- With the reset button held pressed in, connect the power to the HG612. After 10 seconds, release the reset button and allow the modem to stabilise.
- Bring up the Ethernet connection.
- Invoke your favourite web-browser and enter 192.168.1.1 into the address bar.
The Broadcom boot-loader firmware update page should now be visible. Hopefully if I have missed something important, N*Star will probably notice it and make the necessary correction. ;D
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- With the reset button held pressed in, connect the power to the HG612. After 10 seconds,
I have found one ->
•With the reset button held pressed in, connect the power to the HG612. After 10 seconds, release the reset button and allow the modem to stabilise.
for me it only takes 5 seconds when holding in the reset button and it needs to be a very firm push & hold on my 2 year old HG612 modem ;D
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tried all variations even with firewalls off
other switch/setting
somewhere?
the lan2 and pc appear to connect--green light plus orange
192.168.1.1 in browser gives diagnose problem screen
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can't see what Im doing wrong maybe obvious!!
is this attachment the NIC panel??
Small question, you set IP adreess (192.168.1.100) on "Alternate Configuration"
What is the IP adreess in "General" tab?
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if you use the alternate address tab, leave the general tab set to automatic. it's an either/or situation, if it cant get an address automatically it will use the alternate configuration.
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do that!
the pc and lan2 appear to be talking
methinks its a setting somewhere
who knows where
certainly open to suggestions
thanks
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do that!
the pc and lan2 appear to be talking
methinks its a setting somewhere
who knows where
certainly open to suggestions
thanks
I am confused why this is not working for you, and you may have made so many changes to the NIC it's all gone skew-whiff.
I would reset the Network Adapter https://iihelp.iinet.net.au/support/node/261 (https://iihelp.iinet.net.au/support/node/261)
at the end of the day it depends on your knowledge it's not for the novice !
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reset adapter and powered down---no change :(
I assume the yellow triangle is normal when only lan2 and no other cables attached except power
thanks for your input
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Can you try this when you have it all set up, I'm presuming your using Windows 7
1.Open the start menu and type CMD then enter. This opens a command prompt.
2.Type ipconfig and press enter.
3. Post a picture of the resultant text.
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Vista OS
did this on normal set up
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Why is the default gateway defined as 192.168.1.254 ? :-\
Please try with the gateway set as 192.168.1.1
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gateway should not be necessary if the computer is plugged directly (or via a switch) into the LAN2 port.
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cannot change from 254 to1 seems to be default
had to soft reset router to get internet connection
do I need to change that default and the next question is how?
might it be that the amount of times I have pulled the plug on the 612 has caused the change
speeds have not been affected
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Why is the default gateway defined as 192.168.1.254 ? :-\
Please try with the gateway set as 192.168.1.1
If your using the BT Home Hubs that is the default gateway to the router 192.168.1.254 same as my setup.
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Yes, N*Star, I recognise that address is used as the gateway with a lot of BT equipment.
However in attempting to unlock a HG612 (which is a simple task), it is best that one uses the computer in total isolation. In other words, the computer should be disconnected from the LAN and its NIC should be configured with a static address that is a member of the 192.168.1.X subnet. Any address can be used -- any address except 192.168.1.0, 192.168.1.255 and 192.168.1.1
If the OS that is being used on the computer (which is M$ Vista in this case) insists upon a gateway address being set, then 192.168.1.1 is the appropriate address to set.
There is a possible solution to this problem of the temporary configuration of the computer -- ask someone else to perform the unlocking of the HG612. ;)
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I too thought it was a simple task
up till this afternoon the default has been 1.1 which makes me think it is the amount of plug pulls catching up with me
I have reconnected the internet and used the "alternative" NIC set up using using 1.1
ipconfig still shows "default" 198.162.1.254 ????
yes using HH3 and 612 3b is fttc vdsl nte
I did think of using son in laws PC and taking a copy of SP10 unlocked to his pc
seems the only way out of this puzzle
I am tempted to allow the 3b to settle in as the pages were loading quicker and on initial connection the speed was slightly up
I did try unlocking BTs 612 1b but it didn't either so probably my PC setting somewhere to blame
so will mull things over unless somebody comes up with an another suggestion
thanks in anticipation and for the input so far
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This might seem an odd question but where are you located in the U.K? The reason for asking is that you may be close to another Kitizen who could help . . . :)
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It's an odd one and my vista PC seems have the same issue when flashing the HG612 "Connect PC to LAN2 socket" the last time I flashed the HG612 was nine days ago the 192.168.1.1 page was not coming up after the reset ???
So went back to the normal PC to router and HG612 setup and reset the HG612 and the 192.168.1.1 page came up on the PC to enter the software file name and update software.
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;D
took modem to old XP pc and unlocked it at first time of asking--now up and running on Vista
machine
now to figure out which program to show detail
Lowestoft
thanks to all for input
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;D
took modem to old XP pc and unlocked it at first time of asking
Excellent news. :) (So the problem was down to BGW, as I suspected.)
Lowestoft
Ah, a fellow East Anglian! ;)
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Yes that's a good result shamus :thumbs:
And your thread has helped me kind of understand why my Vista PC seems unable to flash the HG612 by using the direct from PC lan to HG612 port 2 method
(So the problem was down to BGW, as I suspected.)
Thanks BC could you expand on the BGW issue it would be much appreciated when the next time I have to re-flash HG612.
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Thanks BC could you expand on the BGW issue it would be much appreciated when the next time I have to re-flash HG612.
It's quite simple, really. Do not use M$ Vista when attempting to flash a modem with new firmware image. ;D
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win 7 works so it's just another black mark against vista :P
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Thanks BC could you expand on the BGW issue it would be much appreciated when the next time I have to re-flash HG612.
It's quite simple, really. Do not use M$ Vista when attempting to flash a modem with new firmware image. ;D
B*CAT you make me LOL
Ok the first time I flashed the HG612 over 2 years ago with Vista and Configure the ethernet NIC on PC with IP address 192.168.1.100. (Direct PC lan to MODEM port 2) it worked fine.
It was the second flash 6 months later that I notice the (Direct PC lan to HG612 port 2) had stopped working when entering 192.168.1.1 and the only way to re-flash the HG612 was to have the router (HH3) inplace PC to HH3 and lan cable from router to port 2 on HG612 that's the only way I can flash the HG612 on Vista as of to-day.
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Glad to be of help