Kitz Forum
Internet => General Internet => Topic started by: Scottiesmum on February 14, 2014, 12:28:22 PM
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Since the beginning of this week I have been unable to access Radio 5 live on the BBC iPlayer on my PC and the Chrome book. Never had this problem before apart from the odd gltch. I can listen to Radios 1,2,3,4 and all the others but not R5 :-X I telephoned the BBC the other day to ask if they knew of any reason why - ::) ::) ::) there isn't !!
The chap said " it's because you are not in the UK " I then explained that I was full aware that when there were sporting events being broadcast the Rights issue came into being and blocked the transmission - that causes me no problem at all ! I explained to him that I could listen perfectly well, on-line - to the other stations, and that I realised that the iPlayer TV was not available because of rights issues ! he then said "have you got an internet connection" !!! At this point I realised I was going nowhere. I know that the BBC have recently changed the position of their satellite but I cannot believe that this could cause loss of transmssion by the Internet - especially when I'm able to listen to all the other radio stations.
I'm completely baffled ! I can listen to some of R5 Live's transmissions on the 'listen again' service but not all ...PMQ's for instance :D perhaps they think I'm spying !!!! very strange, and I just wondered if anyone here has any knowledge if R 5 live's transmission are on another ( should I say waveband !!??) than say R4.
Any help to get around this would be very much appreciated, and thank you in advance :flower:
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What exactly is happening when you try to listen live to R5?
There was a problem with the radio player and the Chrome web browser, but this was affecting all live stations and appears to be fixed now (fault was that instead of opening small window with the radio player in, it would just download a small file instead).
Ian
Modified to add :
If you type where am I into Google on your errant PC, does it display a map that's approximately correct? ie at least the right county/country?
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Thank you for your response ..... I go to R5 Live home page and click on 'listen live' - before this week, a smaller window would open and voila ! the programme was broadcasting. On occasions when sporting events were being broadcast I would get the message " Unfortunately, due to rights issues the current sports programme cannot be broadcast on this platform " I fully understand that..... BUT now I get the message continuously even though there is no sports programme being broadcast :-\ As I have said previously I can get ALL the other BBC radio channels. Strange isn't it !
I do have a problem on the Chrome browser on the PC with constant interference on ALL radio channels - to avoid this I use Firefox to listen to the radio. On my Chromebook there is no such interference so I wonder if there is a conflict with Chrome and my PC. ? That particular problem doesn't worry me, as I can avoid it with Firefox ...but not being able to listen to R5 Live is the MAIN thing I would like to solve - if possible.
Many thanks :) Kate
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Hello Kate.
I have just done a test for you. :)
I think they have some problems with the 'New' iplayer Radio, I use Firefox and I have just done a test on that and the iplayer radio does not load :o.
I listen normally with 'Opera' browser and the iplayer just tried R5 Live home page and click on listen and a second pop up radio window opens and loads and I can hear the broadcast ok, so it's something to do with Firefox being over protective ;).
Do you have a place on your C/Book were you can download a opera browser and install it ?.
re."interference'' I do not think it Electrical interference, I think it's some kind of instability between the Chrome browser and the audio output of the computer (remember the noise you got with your cordless headphones once ).
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It works normally here with Firefox, so perhaps it is a browser configuration problem.
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Ok it works in Firefox if you have 'Flash' set to load all the time in 'Add-ons' .
I normally do Not have Flash to load 'without asking permission' (To stop loading cr@p ;) ).
If you do Not want the radio player to open in a separate window just Right click and select 'open in a Tab'
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Firstly, thank you for the offered help. I've been ever so busy !! :)
1) On the Chromebook I can't download Opera browser. There is no version available for the Chromebook, which I surmise is because it's the 'opposition' .
2) Downloaded Opera onto Desk top PC ... still get the same R5 Live problem ... the Rights Issue message which sounds like it's underwater - which it may well be ;D
3) In Firefox when I look at Plug Ins there is no Adobe Flash player plug in showing ! but it is on my computer definitely. I actually decided to reset Firefox to clean it up in case I'd messed up something ... but, even following that, same problem with R5 Live -same message - same garbled sound.
4) On my Chromebook - exactly the same problem same garbled message ???? so it can't be my PC - can it ? I can still get all other BBC radio but not 5 live.
Hubby has just said, and I quote --- " for goodness sake, it if you can get the rest what are you bothering about " :-X :-X MEN ! :D perhaps you feel the same ;)
Oooo it's so frustrating ... could it possibly be anything to do with the satellite change-over on the BBC which took place this week - I thought that didn't affect the 'net' :-\
Many thanks again :flower:
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Is this any good Kate ?. http://www.internetradiouk.com/bbc-5-live-sports/
It takes some time to load but it seems to work . ;)
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Nice link mike.
A note for SM,
At first I couldnt get it to work in FF and I didnt know why as there was nothing to indicate why it wasnt working.
It was only when I was browsing around some of their other pages that I found out I needed a FF addin for Media Player.
This can be downloaded from here
http://www.interoperabilitybridges.com/Windows-Media-Player-Firefox-Plugin-Download
the chrome equivalent is here
http://www.interoperabilitybridges.com/wmp-extension-for-chrome
In Firefox when I look at Plug Ins there is no Adobe Flash player plug in showing ! but it is on my computer definitely.
Its possible that you have the Flash standalone player installed, yet you still need to have the firefox plugin
https://support.mozilla.org/en-US/kb/install-flash-plugin-view-videos-animations-games
Whilst I was looking for the link for the firefox flash plugin I came across this which may (or may not) be of some use.
https://addons.mozilla.org/en-US/firefox/addon/bbc-radio-tuner/?src=search
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The link should get around the 'rights issues' also another way would be to use a VPN or a Proxy connection. ;)
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The thought of a proxy did occur, but trying to get a decentUK proxy I would imagine isnt the easiest task.
In any case, the BBC aint stupid and they have a proxy blacklist thats continually updated. Not sure if it would be the best solution for kate as it would be a constant game of cat and mouse. Theres possibly some decent ones out there for ex-pats but require a subscription.
It does seem rather strange that this has occurred in the same week as the BBC changed satellite, but unless Im being stupid, I cant think of any this would affect i-player and the likes. GeoIP is the normal method and why even some brits get accidentally caught up. But that doesnt make sense either because surely they would block the whole lot and not just one station. ???
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Thank you so much fir the replies. I will be looking at the links etc later and report back. Still no joy on Chromebook with R5 Live which leads me to the conclusion that the BBC are, for some bizarre reason blocking it :-\ I don't want to listen to their sport broadcasts, we have more than enough sports channels on our French TV set up . This morning I'm having nightmare problems with my PC hence using my Chromebook at the moment listening to R2 live ;D Firefox now only displays the speed dial page but no address bar, I'm running malwarebytes as I have a horrible feeling lll
Be back later - possibly with lots of problems :D many thanks again.
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I don't want to listen to their sport broadcasts.
If you just change there URL and take off the last part you get http://www.internetradiouk.com/bbc-5-live
Then if you do that again you get there main website ;) http://www.internetradiouk.com
I have used that tip many times if you have a link to some website and it does not work start at the RHS and remove the last /xxxxx then press 'Enter' if it still does not work take another / off etc. and re-try.
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Well, I've had a heck of a day ...... and STILL no 5 Live !! Even the links that you gave me in your last post Mike will not work .... Firefox started playing up this morning - the address bar vanished completely. I dis-installed it and re-installed -then I have nothing but the speed dial (ext) page ... one the speed dial page there was a search bar which I assumed was Google - it always has been - but something called Search Ya came up :-\. I then started looking things up on my Chrome Book as Firefox gave me no other options with address bar missing. On looking up this Search Ya apparently it is malware ! I couldn't get rid of the Speed Dial page as the view option was missing - Then I did a Malwarebytes full scan which took forever !! and found 5 nasties which it then got rid of but nothing obvious (to me ::)=. In the end before I put my shoe through the screen !!! I got rid of Firefox altogether - I couldn't use it, couldn't get into it to try and fixes because none of the toolbars were evident. THEN I installed Opera - which I'm using now ... BUT even with this I can't get R5 Live.
I had an email earlier from the BBC quoting my case number ...so they did take me seriously - " I can confirm that we were aware of streaming issues affecting some international listeners however we believe this was resolved on 14 February. If still having problems please get back to us and we’ll be happy to investigate further as the stream appears to be working correctly at present" I shall email them again whenever. I'm exhausted ;D It MUST be an issue with the programme because I can't get it to play on the Chrome-book. If it won't work in Opera, wouldn't work in Firefox, nor in the Chrome browser or Chrome book - they can't all be 'dodgy'- I'm flummoxed ... but perhaps further contact with the BBC will sort it :'( The other stations are loud and clear on the PC and on the Chrome-book - I can survive without 5 Live :D but it's so annoying and I really do want to know what's causing it. I've considered a proxy, but to be honest I'm not that clever and to be more honest at the moment I can't be bothered with hassle. This whole episode has tired me out (Wuss ;D) so I'm going to shut everything down and read my Kindle ...
Many thanks for all the suggestions. I still haven't looked at the other links yet Mike, but I'll possibly get around to it tomorrow. Bonne nuit :flower:
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If your search engine has changed to "search ya", it's quite likely you've got some malware on your computer that's changed it.
If I were you, I'd download Malwarebytes and run it, make sure it's updated itself, then do a full scan of your system and see what it finds.
Malwarebytes is free and very good, you can download it safely from here :
https://www.malwarebytes.org/
You may still need to manually change your browser search engine settings, start page etc afterwards. :(
Ian
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If your search engine has changed to "search ya", it's quite likely you've got some malware on your computer that's changed it.
If I were you, I'd download Malwarebytes and run it, make sure it's updated itself, then do a full scan of your system and see what it finds.
Malwarebytes is free and very good, you can download it safely from here :
https://www.malwarebytes.org/
You may still need to manually change your browser search engine settings, start page etc afterwards. :(
Ian
I think you need to re-read the post again :hmm:
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I think you need to re-read the post again :hmm:
Oops, yes :-[
Ian
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:)
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What make and model is your Chrome book ?.
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;D Thank you Ian, I'm not surprised you missed my Malwarebytes mention in that diatribe !
Mike - My Chromebook is a Samsung Wifi - I'm afraid it's a bit like cars - I usually say "it was a red one" ::) I think it's in the '5' models !
:)
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Sorry to go on about this but ...... I can get R5 Live play again but not Live. I have been mulling this over through lunch ! and just wonder if there could be a conflict between Chrome and the BBC 5 Live radio streaming ? Only because I can't get the Live 5 strealmng on the Chromebook nor the PC where the Chrome browser is installed, although I'm using Opera in the main. I don't want to dis-install the Chrome Browser unless someone knows a technical reason for a conflict. ( I don't understand nearly enough to work that one out ;D). Another 'coincidence' with the timing of the loss of R5 Live (I've used it for years prior to last Tuesday) is that there were Microsoft Updates ! is it possible that one of these could be a culprit -if so, which one ? My Windows OS is XP SP3.
I've noted the comments about Linux :o :o :o that frightened me ... where, how, do I start ?? Please bear in mind I'm 'technically challenged' :lol:
Would be interested if there are any thoughts on the above possible conflicts - very many thanks again :)
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Do you by any chance have an internet radio? That would provide a way to listen to any of your favourite radio stations independently of the PC, and would be a check that live radio streaming actually works for you.
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Hello Eric, No we haven't but it's always a possibility ;D Can you recommend one and do they have a headphone connection ? I know nothing about internet radios.
Thank you for the suggestion ... hubby will be delighted I'm getting 'shoppy' help :lol:
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Kate, this is the one I've got in the kitchen: http://www.currys.co.uk/gbuk/audio/radios/radios/sandstrom-sdabxir13-internet-radio-black-brown-20841557-pdt.html (http://www.currys.co.uk/gbuk/audio/radios/radios/sandstrom-sdabxir13-internet-radio-black-brown-20841557-pdt.html) . I don't know if the same or similar model is available in France. It's got FM and DAB as well, and it does have a headphone connection. Roberts also do very competent models. I would avoid the cheaper models.
Just so you know what you might be getting into, internet radios connect to your internet service by WiFi, and it's quite easy to set up. Some models also have the possibility of a direct wired connection to your broadband router. Selecting radio stations is a matter of first selecting a geographical region or style, etc., then scrolling down a list of stations to find the ones you want. There's usually a BBC section which you can choose so you can home in on those stations quickly. There are literally thousands of stations available, so you can spend waste many happy hours looking through them.
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Thank you Eric, definitely food for thought.
Meanwhile, with all the faffing about I've had with the on-line Radio problem I have found myself with 2 new browsers having ditched Firefox. What is the matter with all these browsers that they are all (it seems to me anyway) eager to clone each other. Hence I'm going to post a query about Opera,but I think I should post it in General Software .... so I'm off over there now :)
Just as a PS to the Radio problem ... interestingly I have just started to listen to Radio 4 (on listen again) on Chrome browser on PC -- there is a lot of interference - switched to Opera and it's as clear as a bell ---- which make me wonder about my Chrome thoughts from above. :-\
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Mike - My Chromebook is a Samsung Wifi - I'm afraid it's a bit like cars - I usually say "it was a red one" ::) I think it's in the '5' models !
:)
Is this the one you have ? But this is a Black one ;D
http://www.pcadvisor.co.uk/reviews/laptop/3279510/samsung-chromebook-series-5-laptop-review/?pn=1
Because this is a Android operating system (like Linux ;) ) I do not think you need 'Malwarebytes' as it's very protected.
see this post off the Chrome forum.
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Question....will malwarebytes free install on my chromebook and work?
05/06/2013
Answer1.... Malwarebytes won't install on a Chromebook, but thankfully you don't need it as ChromeOS is already secured from malware by design.
Answer2....Chrome OS has baked in security from viruses and malware so you don't need malwarebytes or antivirus.
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What I think you have done with 'Malwarebytes' is to delete some of the vital parts of the operating system / Firefox etc. and that's why you are having all these problems with your browsers on the chromebook .
I will download Chrome os and install it on a 'Virtual Computer' and have a play to see what I can find out. :)
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Mike, I've confused you ..... Malwarebytes is on my PC NOT my Chrome book. Chrome books don't get viruses - one of the main reasons I opted for one !
However, when I bought the Chrome book, I decided to download the Chrome browser onto the PC ..and synchronised the two --- everything was fine until the Search Ya thing appeared on the PC in the Speed Dial pages ! I got rid of Speed Dial, did a scan with Malwarebytes (on the PC) and got rid of the nasties.
Because the synchronising had put Speed Dial onto the Chrome book I was bothered that it too may have been affected ...BUT it hasn't - also there is a very good back up team with the Chrome book who replied almost immediately to my query about this, thus alleviating my worries about the Chrome book.
The flipping radiio 5 live problem is still there :-X I think it's going to be a long job. I can get some of the R5 Live listen again braodcasts, but not all ....? Still can't listen to PMQ's from last Wednesday --- :shrug2: :shrug2:
Thanks again, don't go to too much trouble re Firefox ..I'm happy with Opera 12 and the Chrome Browser plus my Chromebook ... It's the radio things that's hassling me - but hey ho ! :)
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Mike, I've confused you ..... Malwarebytes is on my PC NOT my Chrome book. Chrome books don't get viruses - one of the main reasons I opted for one !
:-[
Are you saying this link will not work in France :o
http://www.internetradiouk.com/
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For R5 Live it wont work anywhere Internationally :'( ...... I have just received this :-
NEWSFLASH *** I'm digital editor at BBC Radio 5 live. Due to rights restrictions we have to block international listening for any programmes that include any Olympics coverage - whether that's commentary or interviews from Sochi. As we're a live network we're never 100% sure when we'll be crossing to Sochi, so this means we geo-block all programmes, bar those on between 22.30 GMT and 05.00 GMT. This is the same as it was with London 2012.
I'm aware this does cause frustration for our overseas listeners, but we need to make the restrictions to comply with our rights agreement with the IOC.
If you do miss any of our programmes many are available in a podcast format. They're available here: http://www.bbc.co.uk/podcasts/5live
Thanks
Errr .... We're watching the Olympics on French TV :lol: but at least that explains it -- a pity the Beeb didn't explain that with my first enquiry on Day one !
I spotted a blog regarding everyone who is having problems with the NEW radio player in the UK and thought I would just post my problem with the case reference I had from the Beeb ---and voila ! I had the above reply.
Still doesn't explain PMQ's - but I suppose they might have interrupted it to announce something important from Sochi :-X Anyway I will await the closing ceremony ;D
Thanks to all for the offered suggestions - and remember --- don't mention the games :D
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Not wanting to confuse things further, but have you considered a satellite dish & suitable receiver?
With a cheap free-to-air satellite receiver and a dish pointing at the Astra 2 range of satellites located at 28.2E (where UK Sky subscribers dishes point) you should be able to get a good range of UK TV and Radio broadcasts.
Although the broadcasts are aimed at the UK, the footprint is such that it can be received in other European countries, though the further south you are from the UK, the larger the dish you might need.
There's a map and a table suggesting dish sizes here, should this option interest you :
http://www.nsateurope.com/index.php?option=com_content&view=article&id=46&Itemid=69 (http://www.nsateurope.com/index.php?option=com_content&view=article&id=46&Itemid=69)
I've got a large-ish dish on a motor, and I can do the opposite to what you require - in the UK I can watch and listen to many hundreds of TV and radio stations from a variety of European countries.
Ian
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Ian, you're not confusing matters - but we have a parabolic (satellite dish) and have had access to TV up to last week, when the BBC shifted the satellite position. We also have all the French TV channels through our Live Box including teens of sports channels. Hubby being a sport fanatic (ex-racing cyclist). We are currently sorting out the TV but to be honest the TV is not big loss as we enjoy a lot of French TV; we've had access to digital radio via the satellite of course.
With our changed circumstances, due to ill health for both of us, my radio listening has been 'transferred' for the main part to another room, our snug, where my computer is - or alternatively another room with the Chrome book. Because hubby, sadly, is no longer as mobile as he was I obviously want him to be able to watch his sport. Hence the radio for me is very important.
However now I can look forward to the end of the Sochi Games :D and getting my radio back AND following our French technician's visit tomorrow, perhaps the UK TV too - although that is a bonus and not a given right - although with some of the rubbish I'm not sure bonus is the correct word :lol:
Many thanks for your interest. :) Kate.
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Ah, sorry, I didn't realise the full background there,
I was dimly aware that a number of UK TV services had moved from one satellite to another recently, and that satellite has a tighter footprint to only cover the UK (and a bit further with a big enough dish), hadn't realised it was affecting you.
I'm guessing this will also be geoblocked, but possibly worth trying?
http://www.listenlive.eu/ (http://www.listenlive.eu/)
Lots of radio stations from across Europe (including UK) all listed together with direct links that will either download a small file to open which then causes an appropriate media player to connect, or start streaming automatically.
I use an app interface to listen via that service on my Raspberry Pi media centre, is very handy.
Ian
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Thank you Ian for the link, but as you suspected, it's blocked ..... not to worry I can wait :) I can still listen to R4 and my favourite French Radio station RMC - so plenty to keep me happy. :)
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Just thought I'd update : I have R5 Live back, BUT !! on the BBC radio player it sounds like they are under water (they well might be :D ) all gurgling ?? same on any browser and on Chrome book .....however I have RaimaRadio installed on PC and I have a clear broadcast :'( I've noted on the BBC 'help' that this problem has been around for a long time for international listeners, but mainly on R4 ... I have no probs with R4 ... It's obviously a BBC problem, but getting them to admit to it ...... :D
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Progress of a sort then. :)
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Yes Eric, that's how I look at it ;D and btw I've replaced my speakers --- no more interference at all on the Sennheiser head 'phones -- you were correct in your diagnosis - faulty speakers ... thank you :)
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You're very welcome :)