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Internet => Web Browsing & Email => Topic started by: renluop on January 01, 2014, 11:29:42 AM

Title: You are using an unsupported browser. Some features may not work correctly. Upgr
Post by: renluop on January 01, 2014, 11:29:42 AM
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You are using an unsupported browser. Some features may not work correctly. Upgrade to a modern browser, such as Google Chrome.Dismissis the message, when opening a link to an Excel file or its PDF version on a particular forum.

My preferred browser is Chrome, and I have ensured that the latest version is on my system, despite which the links do not load. However they do in IE10.

Chrome forum searches are like looking for a needle in a treacle haystack! ::)

Any thoughts, friends? Example  link (https://drive.google.com/file/d/0B1qCVioWXa4XSDhwODE2cDVTalU/edit?usp=sharing)
Title: Re: You are using an unsupported browser. Some features may not work correctly. Upgr
Post by: JGO on January 01, 2014, 12:30:33 PM
I wonder if it is the normal attitude of blaming the other guy since I can't be at fault !  intensified with a Christmas hangover ?   

Remember Cromwell " --- believe that ye might be mistaken "

P.S.  My point was that when someone has been working hard on a new project trying to get it right, there is a tendency to assume that the user hasn't got used to it when they report trouble  - (which is sometimes  true)    BUT it can get in the way of a objective look, particularly if you have been celebrating the end of the job !   
Title: Re: You are using an unsupported browser. Some features may not work correctly. Upgr
Post by: broadstairs on January 01, 2014, 12:31:03 PM
Sounds to me as though your browser is not identifying itself to the site properly and it thinks you have a very old browser. Do you have any add-ons which might affect the way the browser id is sent?

Stuart
Title: Re: You are using an unsupported browser. Some features may not work correctly. Upgr
Post by: HPsauce on January 01, 2014, 12:36:13 PM
I'd do a thorough check for Malware first, almost always when I've seen such messages erroneously it's because something unwanted is interfering.  ;)
Title: Re: You are using an unsupported browser. Some features may not work correctly. Upgr
Post by: renluop on January 01, 2014, 12:42:49 PM
I wonder if it is the normal attitude of blaming the other guy since I can't be at fault !  intensified with a Christmas hangover ?   

Remember Cromwell " --- believe that ye might be mistaken "
Not sure what you mean :-\ :) but definitely no hangover on YT. as missus would stop my pocket money. :'(
Title: Re: You are using an unsupported browser. Some features may not work correctly. Upgr
Post by: renluop on January 01, 2014, 12:53:17 PM
Sounds to me as though your browser is not identifying itself to the site properly and it thinks you have a very old browser. Do you have any add-ons which might affect the way the browser id is sent?

Stuart
I have
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Adblock Plus 1.7.2
Avast Browser security and web reputation plugin
Google Analytics Opt-out Add-on
Google Docs 0.5
Does one of those look a likely culprit?
Title: Re: You are using an unsupported browser. Some features may not work correctly. Upgr
Post by: renluop on January 01, 2014, 01:36:58 PM
More and more mysterious! According to http://whatbrowser.org/  I am using Opera12, an old version, but there was no sign of it on system, as program file , data or registry. Tried installing current version, but neither that action or un-installation brought a solution to the problem! And AFAICS registry is clear
Title: Re: You are using an unsupported browser. Some features may not work correctly. Upgr
Post by: roseway on January 01, 2014, 01:55:03 PM
Is there an option in Chrome that allows you to change the user agent, or an addon which enables this?
Title: Re: You are using an unsupported browser. Some features may not work correctly. Upgr
Post by: broadstairs on January 01, 2014, 01:56:51 PM
Well that shows I am using Firefox 26 which is correct and I have AdBlock installed. The Avast one might be a possible. There is a FF addon called User Agent Switcher which is capable of switching what the browser sends as the user agent (the browsers ID). Dont know how yours could be set to that unless you have changed something in the long distant past. As a test I just changed mine using this addon and it thought correctly I was using Safari on an Iphone so you see you can change the value and at some time yours has been changed.

Stuart
Title: Re: You are using an unsupported browser. Some features may not work correctly. Upgr
Post by: broadstairs on January 01, 2014, 02:00:03 PM
Is there an option in Chrome that allows you to change the user agent, or an addon which enables this?

As I have Chrome as well I just checked and yes there are equivalent addons for it to alter the user agent.

Stuart
Title: Re: You are using an unsupported browser. Some features may not work correctly. Upgr
Post by: renluop on January 01, 2014, 03:37:18 PM
@Stuart Found three of them! Once I've decided which to use, how do I use them? I haven't a clue!

Edit Plunge taken and so the links now work, but the warning persisits. Maybe I'll live with that for a time. Thanks for help, friends! :drink: (virtual crate on way now :D).
Title: Re: You are using an unsupported browser. Some features may not work correctly. Upgr
Post by: kitz on January 02, 2014, 12:43:18 PM
It does sound like the agent isn't identifying itself correctly, but there are sites available where you should be able to check this.

On a similarish topic, chrome keeps asking me if I want to make google my default search engine... Which it already is, so I click yes, and it shuts up... Until the next time.

Something else has just occurred to me, that it could be if it only happens on the one site, and that it could be the forum software that needs updating.   It's possible that it thinks say 10.1 is the latest version and it doesn't recognise the 10.2 that you have installed.

(Numbers made up cause I can't google or do links atm)
Title: Re: You are using an unsupported browser. Some features may not work correctly. Upgr
Post by: renluop on January 02, 2014, 03:50:34 PM
Hi there!  :) I found a site and this is the report,
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Your User Agent String is:
Opera/9.80 (Windows NT 6.2; WOW64) Presto/2.12.388 Version/12.11
Your IP Address: 87.113.--.--
. Funny thing is that I do not use Opera, and Windows NT 6.2 is Windows 8 by another name.

My son used his wife's laptop whilst here over the holiday on my connection. That's Windows 8, I believe. If the laptop browser were Opera might that be source of trpuble, that somehow my settings have got corrupted?
Title: Re: You are using an unsupported browser. Some features may not work correctly. Upgr
Post by: renluop on January 02, 2014, 06:35:33 PM
Shall I award my self half a banana? :-\ but I decided to alter the user agent applicable to the lappy, and problem solved. How it came to play about with my computer/browser, my lack of knowledge leaves me baffled.

Thanks all for advice! :drink: :drink: :drink:
Title: Re: You are using an unsupported browser. Some features may not work correctly. Upgr
Post by: roseway on January 02, 2014, 06:38:45 PM
I'm please you've got it sorted, and I think you deserve  whole banana. :)
Title: Re: You are using an unsupported browser. Some features may not work correctly. Upgr
Post by: renluop on January 02, 2014, 10:12:27 PM
Sorted,  I hope! But my last thoughts on the possible reasons for the cause were wrong. The son's wife's browser is Chrome and never has been Opera.
Title: Re: You are using an unsupported browser. Some features may not work correctly. Upgr
Post by: kitz on January 03, 2014, 11:43:21 PM
Well done - dare I say top banana?   - ok then - groan  :-X

glad you got it sorted   :thumbs:
Title: Re: You are using an unsupported browser. Some features may not work correctly. Upgr
Post by: Berrick on January 04, 2014, 09:23:23 AM
This may help your understanding.

Designing websites at present is a right royal pain in the ass. The difficulty designers have is comparability of their site not just with the many browsers  but their different versions as well as making them work with mobile devices etc.

Not surprisingly M$ browser was one which would often cause even the simplest of design elements to "misbehave" so the designer would have to check which browser version you are using and write the html specifically for your browser. This can complicate the design and take hours to get some elements to display correctly in all browsers. It would also mean on going time spent tweaking the site to ensure it still worked with future browser updates.

The easy out is for a designer is to limit the browser version their website will work with and then test if your browser meets these requirements. The string returned by these test doesn't always return what you expect. For example testing for IE could return

                          "Mozilla/4.0"

Which to the designer is enough info but to the rest of us might suggest we are using some weird browser ;)

Hope this is helpful
Title: Re: You are using an unsupported browser. Some features may not work correctly. Upgr
Post by: renluop on January 04, 2014, 09:34:29 AM
The problem returned, but with advice from Google Groups, it seems somehow the string in about: version had been manually amended (how :-\ :-\), but back to normal now, permanently; I hope!