Kitz Forum
Announcements => News Articles => Topic started by: guest on May 22, 2013, 04:52:05 PM
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Bit of a heads up for you peeps who had O2/Be and a mobile with O2.
http://www.theregister.co.uk/2013/05/21/o2_outsourcing/
Telefonica is frankly buggered boys and girls, they have too much debt, home market is dead and any potential buyer knows its a firesale from now on.
My bet is we come full-circle and BT buy the mobile business. Soon.
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Oh dear.. Doesn't look too good for O2 :(
I don't have much respect for the so called consulting agencies such as capita and atos etc. They have heir fingers in way too many pies and for some reason I find it quite worrying. Known for creaming off huge amounts of private and public funds for fat cats yet paying employees peanuts resulting in the inevitable poor service and low moral staff.
Not to mention bad practices, some huge controversies.. and wasting tax payers money, because these so called incentives by such agencies often means its the public purse that suffers. :-X
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>>>> My bet is we come full-circle and BT buy the mobile business. Soon.
Indeed, i did suspect similar.... although I must admit I did wonder about EE too
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Having been a past customer of O2 BB and still have one PAYG mobile with them I have to say they have been a good company to use in the past,never had any problems and if needed their support has always been excellent
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I don't have much respect for the so called consulting agencies such as capita
There's a reason I added an "r" ;)
Capita were the ones who got the Labour party to introduce IR35 in return for big fat donations to party funds. I despise both.
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Aren't they heavily tied in with the DVLA too? Sounds more like 'catheter' to me. :lol:
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Aren't they heavily tied in with the DVLA too? Sounds more like 'catheter' to me. :lol:
Labour gave Capita contracts for everything from ID cards to (mis)managing hospital payrolls. They are incompetent scum, as are the party who gave them the contracts - still Labour got looked after with plum non-exec jobs and party funds/loans so that's fine then. The staff at (for example) Leicester Royal Infirmary who went unpaid for more than three MONTHS may disagree however.
If you find C(r)apita involved in any product or service you use then my advice is run, don't walk, but run away as fast as you can. Whatever they're doing WILL end up as a disaster.
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Disaster....so far not with my small civil service pension ;D (https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Femoticoner.com%2Ffiles%2Femoticons%2Fsmiley_faces%2Ffear-smiley-face.gif&hash=903d47d00b1d1291977294ada305b75f097927be)
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Disaster....so far not with my small civil service pension ;D (https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Femoticoner.com%2Ffiles%2Femoticons%2Fsmiley_faces%2Ffear-smiley-face.gif&hash=903d47d00b1d1291977294ada305b75f097927be)
Strangely enough the Civil Service Pension Service wasn't one of the areas Capita offshored/starved of cash.
Shurely shome mishtake as the (sadly) increasingly irrelevant Private Eye would say ;)
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Not offshored (yet) but majorly starved. I went to school right next door to Hesketh House... Which is case you didn't know is where all civil servant, LA authority and NHS pensions are processed.
In fact the high school was built because of the huge proportion of DHSS staff on a new estate where about 1 in 2 households had someone who was a civil servant or ICI worker and a new school had to be built to accommodate the influx of civil servants with kids to the area
It's probably not an under estimation to say that easily 20% of my friends when leaving school (as long as they had the necessary GCSEs) would end up working as civil servants there.
These days jobs there are VERY scarce. All of my friends who were 'civil servants' are now employed by capita, those that are still there moan about how things have changed.
Anyone new who is taken on is working under not good conditions. In fact my daughter worked there for a short time when she left school. She thought she had a job, but would report for work to be told nothing to do today so no wages and sent home. It was a nightmare for her trying to sort out how many hours she had or hadn't worked with the job center. Some weeks it was ok, others she wouldn't have anything, hence her deciding to look elsewhere because it was just too unpredictable.
I can imagine once those who were 'protected' during the DHSS to Capita transition, reach retirement themselves, that things may change dramatically.
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Oh dear. I've just received my annual P60 from my pension administrator - and I see that it is now Capita.
Last year it was a mob called Blue Fin to whom my ex-employer had outsourced the admin, who have been taken over by Capita.
Cheers,
Peter
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Apparently Crapita have a project name for this - Project Vincent. In summary they will be sacking 2000+ O2 callcentre workers, closing the Manchester & Glasgow sites, downsizing all the other sites, and shifting the work to South Africa.
"Project Vincent will save O2 almost a billion pounds over the life of the contract, it is planned. Discouraging calls, web chat and encouraging customers to use self-service option online are expected to account for half the total. Sending jobs overseas and closing sites will provide a third, with the rest expected to be derived from productivity gains. "
So there you go, rather amusing that a mobile phone company is "discouraging calls" from customers but that's Crapita for you.
I STRONGLY suggest that those of you with O2 mobiles move your service as a matter of urgency. Once the cuts happen it will no doubt be significantly harder to cancel contracts etc.
You have been warned ;)
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Well according to their website Gigaclear only supply an online support facility - and they seem to get a good press on here.
http://www.gigaclear.com/what-does-it-mean/ (http://www.gigaclear.com/what-does-it-mean/)
In the list of questions:
Click on the "what hours is your help desk operation" and you are told web based support only 9am to 5pm.
Click on "do you provide a end user help desk" and you are told that if you really want telephone support then you are going to have to pay extra for it on top of the £37/month
So it looks O2 are going the way of the future.....unless you going to tell us to avoid Gigaclear as well.
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@ C6em,
Perhaps you are overlooking the fact that Gigaclear are operating a far more reliable full FTTH at least in Appleton and not a mobile network.
It's possible that the Gigaclear support desk is mainly handling domestic network issues rather than dealing with A or VDSL via Retail (or ISP), Wholesale, Openreach and India and back again on the twisted pair PSTN ?
Kind regards,
Walter
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Heh, apparently the policy of discouraging customer calls is known in the callcentre business as "contact deflection".
Priceless :lol:
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I like that Rizla !!!
Perhaps we should also invent contact reflection or contact double-bouncing for the hapless EU trying to terminate say a TT contract !!!!
Kind regards,
Walter
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I know the real world is too boring for most of us, but waddya expect when we demand capital investment to meet our gadget thirst, ever decreasing real prices and moan whatever? Capita etc. deliver for their clients on the bottom line, and without that there's no business, whatever high falutin' ideals we might have. The complainers are a minority in any business, something we always choose to forget. And making the best of what you have isn't a sin, yet.
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Yes Crapita do deliver for their clients - they cut costs. Take Leicester Royal Infirmary where Crapita took over payroll as an example. 300-400 staff received no pay at all between Feb-May one year (2010 IIRC - easy to google it).
Delivered for clients all right, not for the poor sods on the end of the incompetence though - not until they took it to the media.
/me is normally free-market but govt spending is very far from that, in fact I think most of the outsourcing is so crap it actually costs us money
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i see C(r)apita are now doing the governments PIP (Personal Independent Payments) claims which replaces DLA (Disability Living Allowance) - now you must attend a face-to-face "interview" to claim, I guess it will be just like ATOS with their 'medicals' for ESA (Employment & Support Allowance) - a complete and utter 'cull' (whether severely ill, disabled or not...refused benefits and sent to jobcentre) - as companies like ATOS and Capita are all feeding the government with donations and in return getting multi-million pound contracts like these (with hidden agendas such as the 12% only in 'ESA Support Group' and 6 Benefit Sanctions per month per advisor at Jobcentre)
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The ATOS thing is just plain wrong. There's been enough media coverage, but atos is paid something like £700 for each interview the conduct.
What is wrong is that the interviewer gets a £75 bonus for each individual strike off the system. Stupidly according to the media, the vast majority that appeal and take it to tribunal win their case. This is causing a huge strain on public and local resources as its them that have to foot the bill for the tribunal and local resources such as welfare rights an the CAB are inundated. Not to mention the extra workload that this may cause the DHS.
My GP used to be one of the doctors that conducted the DWP interviews prior to ATOS.. Obviously I don't know for sure, but its a pretty good bet that he didn't get paid £700. Yet now the situation is that these interviews are carried out by people who aren't even medically qualified and more focused on targets and getting their £75 strike off payment.
One of my daughters friends went for an ATOS interview and the woman didn't even know what Asperger's syndrome (AD) was. Now surely even if not medically qualified she should at least have looked up before the interview!
I know there has to be a way of getting fraudsters off the benefit system, but the way ATOS are doing it, seems to be causing a lot of distress by striking off genuinely ill people.... All the current system seems to be doing is lining Atos pockets and causing a heck of a lot of work for the appeals and tribunal process. The headline figures seem to be all about how many have had their benefits slashed.. And nothing about how much it is really costing to do this.
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The ATOS thing is just plain wrong. There's been enough media coverage, but atos is paid something like £700 for each interview the conduct.
What is wrong is that the interviewer gets a £75 bonus for each individual strike off the system. Stupidly according to the media, the vast majority that appeal and take it to tribunal win their case. This is causing a huge strain on public and local resources as its them that have to foot the bill for the tribunal and local resources such as welfare rights an the CAB are inundated. Not to mention the extra workload that this may cause the DHS.
My GP used to be one of the doctors that conducted the DWP interviews prior to ATOS.. Obviously I don't know for sure, but its a pretty good bet that he didn't get paid £700. Yet now the situation is that these interviews are carried out by people who aren't even medically qualified and more focused on targets and getting their £75 strike off payment.
One of my daughters friends went for an ATOS interview and the woman didn't even know what Asperger's syndrome (AD) was. Now surely even if not medically qualified she should at least have looked up before the interview!
I know there has to be a way of getting fraudsters off the benefit system, but the way ATOS are doing it, seems to be causing a lot of distress by striking off genuinely ill people.... All the current system seems to be doing is lining Atos pockets and causing a heck of a lot of work for the appeals and tribunal process. The headline figures seem to be all about how many have had their benefits slashed.. And nothing about how much it is really costing to do this.
it certainly is... I have been affected myself and keep up to date with whats going on via several groups, they are called "Health Care Professionals" (HCP's) and can be anything from a Physio, Nurse to GP ...anyone with any medical background is given some basic training and told only 12% in Support Group or else!! and thats passed on from DWP!! ive seen countless 'seriously ill' having benefits stopped, there have been many thousands of cases of sick people dying shortly after having benefits stopped too, one that was on TV was some bloke dying with cancer, his last words to his wife in hospital were "good job im fit for work isnt it?" and he passed away!! another had 1 arm and the HCP asked if he thought the other would grow back within 2 years!!! he had benefits stopped and was sent on a gardening course and handed a spade (not making this up!)
it scares a lot of seriously ill people from actually applying knowing they have to go through it all, and thats what the government want!(made to feel like a liar & cheat, be scrutinized then suffer benefits withdrawn and have to appeal/tribunal it all which can take 12 months now due to back log)
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Somewhat predictably (still amusing though) Crapita have had a tremendous response from O2 staff wanting voluntary redundancy. They have in fact got so many people applying that they won't have to worry about reducing headcount; they'll probably have to recruit just to keep the callcentres open :lol:
Of course having your pay cut from £10/hour to £6.85/hour and your holiday allowance/sick pay cut* wouldn't have any bearing at all on that, would it? ::)
I don't hope many companies go totally bust but Crapita is pretty near the top of the list of the ones I do.
* Crapita legally have to pay the O2 staff the same as they get now for a period of 2 years, but anyone with half a brain knows what is going to happen to £10/hour staff - toilet breaks; questioned about any sickness; not paid until they are at their desk; there's thousands of ways of harassing them and Crapita know them all......