Kitz Forum
Broadband Related => FTTC and FTTP Issues => Topic started by: Puppy on May 19, 2013, 08:10:28 PM
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Hello, my name is John and I'm a first time poster. (Apologies for the longish first post!) :-[
I just come across this forum yesterday, and I am finding it very informative (if a little over my head!) :o
I live just outside of Edinburgh, and my local area is in the process of being upgraded to FTTC. In early February, I noticed that things were starting to happen when a load of traffic management signs and barriers (gear) had been dumped next to the cabinet to which I am connected, 3 yellow marks with "E" equally spaced had been painted on the path just behind the cabinet. A couple of days later I had a drive around my town to see if any other work was being done, and yes, ground works had started at 2 locations, pipes were sticking up out of the ground, "great" I thought, my cabinet will be next....no chance, a couple of weeks later the gear disappears!
In the meantime more ground works have commenced in my own and other towns near by, and no sign of anything happening at my own cab, then in March the gear re-appeared and a yellow rectangle painted on the grass next to the 3 yellow "E"'s, a week or so later the gear vanishes again, still no ground works!
In the meantime, just up the road from my house where the countryside begins, is the last cabinet in the town, lets call it CAB "C", it has had a FTTC installed near by, on the way back into the town the next cab (CAB "A") has also been upgraded, so my cab (CAB "B") which is situated in the middle of the 2, is still untouched.
Last week, there were 3 Openreach vans on the main road between CAB "B" and CAB "A", the were working in the manhole covers that go along that road. I naturally stopped and asked them if the were blowing fibre, but was told that they are just laying the infrastructure for the fibre, but they weren't having much luck due to the poor condition of the ducts, however they said it would be quickly resolved as they have targets to meet blah blah!
Now to the question in hand, I asked one of the guys why he thought my cab "B", hadn't been upgraded, he said that it may have been linked to either of the other 2 FTTC (A or C) to save money, has any one heard of this before?
I look forward to hearing from some of you guys, as I know you are a knowledgeable bunch ;)
Thanks in advance :)
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Hi John, and welcome. :)
BlackSheep will be along soon to answer your question definitively. However, while you're waiting, here are a few observations:
1) BTOR planners will definately be motivated (by 'them above') to save money where they can. You can bet on that.
2) However the link cables between the PCP (old telephony cabinet) and its FTTC 'buddy' (which contain the DSLAM/MSANs i.e. the VDSL equipment) are normally very short reach. Metres not kilometres.
So, how far are cabinets C & A from B? :)
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the interlinking (telco-64?) subscriber cables are relatively expensive, so that might encourage the use of shorter distances, too!
cheers, a
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Hi John, and welcome. :)
BlackSheep will be along soon to answer your question definitively. However, while you're waiting, here are a few observations:
1) BTOR planners will definately be motivated (by 'them above') to save money where they can. You can bet on that.
2) However the link cables between the PCP (old telephony cabinet) and its FTTC 'buddy' (which contain the DSLAM/MSANs i.e. the VDSL equipment) are normally very short reach. Metres not kilometres.
So, how far are cabinets C & A from B? :)
Thanks for the reply ColinS, one is approx 300m and the other one 800m :'(, my own cab is about 250m from my house.
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Forgive me John if I didn't quite ask the question unambiguously, so I'm not quite sure of the relative distances of the other two from your own. :) But even if yours was only (300-250=)50m from the next nearest one, although I couldn't absolutely rule it out, for the cost (and probably even for more practical - do they make them that long?) reasons relating to the (specialised) tie cables I would think it was unlikely. But, as I say, BlackSheep will hopefully tell you for sure, as he is a BTOR FTTC broadband engineer.
However, one of our esteemed Kitizens here is ~1Km from his cabinet, although DS sync rates are only ~30Mb/s at that distance. So any of the three of them could supply VDSL to you at their respective distances from your home :), which is of course different to the question you asked. :(
None of which explains why the nearest one to you is not (yet) being 'upgraded'. You are sure, I assume, that a) that 'B' is your cabinet, and b) that all 3 cabinets are served by the same exchange? Unlikely not to be I would guess, but then somebody has to be at an exchange area boundary somewhere. :(
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Possibly just a spot of caterwauling by yours truly but in John's opening post he mentioned markings made near the PCP through which his line is connected. I wonder if those marking indicate the location of other underground services in that area -- only discovered upon site survey -- underground services that are making it difficult to find an acceptable location for a FTTC to accompany the existing PCP? :-\
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Welcome John from sometimes sunny Surrey !
You may be in for an extended wait for planning regulations etc. etc., probably different in Scotland anyway, that can also have an effect. if you want a fortnight's read explore our site starting here:-
http://www.ewhurst-broadband.org.uk/?p=1893
Then note the planning blunders that ensued. (You might be amused to search for the word "blunder" ! ) Also that our procurement specification clearly stated that we required capacities of 500 services from each cabinet AND a full fibre spine running through the entire village. BT have only installed ECI 128 cabinets with 100 pr cables but long delays have ensued whilst they add the second 64 way line card and then start digging up the tarmac to increase the tie cables. The BT fibre "spine" consists of two fibre tubes to two cabinets and a three to the first cabinet, thereby making it practically impossible to deploy Fibre on Demand. Three of the tubes now contain a four fibre bundle feeding each FTTC, leaving only 4 tubes still empty.
Here is a recent example in our exchange "village"** Cranleigh. (** Perhaps the largest village in England.)
http://www.ewhurst-broadband.org.uk/?p=3523
You will also probably find charm offensives are underway to emphasise the positive. Surrey started their intervention to provide over 99 % of the whole county with a minimum of 24 Mbps download. This has now quietly become the minimum speed BT recognise for a fibre connection of 15 Mbps. In practice our village has about 1000 properties and I estimate that about 25% cannot achieve the the original 24 Mbps speeds, even after remedial works such as the one described here have been completed.
http://www.ewhurst-broadband.org.uk/?p=2281&cpage=1#comment-722
Now back to a few specific points mentioned. There is no guarantee that your service is connected to the nearest or any particular cabinet and BT will definitely NOT rewire your village. Your line is connected to the cabinet which matches the history of your house and that of (probably) the cabinet available closest at the time your house was connected to the telephone system. EDIT You can establish precisely which cabinet you are connected to by entering your phone number here:-
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
Because BT are having a "wee stuchie" with TalkTalk you have to use the address checker link if the number check won't work.
The 100 pr tie cables between the PCP and the FTTC are supposed to be under 50 m in total length and are the only bespoke part of the installation. Within the FTTC either two (for an ECI 128) or four (for an ECI 256) of dual telco 64 cables connect the tie cable termination blocks to the line cards. This leaves 28 or 56 channels unusable.
Kind regards,
Walter
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Possibly just a spot of caterwauling by yours truly but in John's opening post he mentioned markings made near the PCP through which his line is connected. I wonder if those marking indicate the location of other underground services in that area -- only discovered upon site survey -- underground services that are making it difficult to find an acceptable location for a FTTC to accompany the existing PCP? :-\
Seems more than likely B*Cat. Possibly the (proposed) Electrical power supplies to the (proposed) FTTC cabinet. Re-reading it again more carefully, I see that although he said 'just outside Edinburgh' (which initially made me think his exchange would have been part of the Edinburgh director area (as it used to be known), his references to 'my town' should have given it away, as it will most likely be served by a single (non-director in the same terminology) exchange there. Except of course if he is very near an exchange area boundary between the two, which is unlikely.
So this does, sadly, seem like a distinct possibility. :( And, as I thought, Walter confirms that <50m tie cables are the maximum. Mind you, you might think that 50m would give them enough room to position it away from any other UG services getting in the way, but that might be where cost (and the degree of expressions of interest in Fibre from EUs on that cabinet) would come into it.
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Hi guys, and welcome to our new member, Puppy.
The 'E' markings are generally marked up as such, to identify where the electric cables are. In the case of FTTC, it may be indicative of where the new supply is to be run ?? I don't get involved with FTTC planning at any stage, so wouldn't have an answer.
The distance between PCP and VDSL Cabinet is 100mtrs maximum for the copper ties.
Are we sure that Puppy's Cab (Cab 'B') is a dedicated Cab and not an SCP ?? It seems highly unlikely, given the 'E' markings, but a possibility nonetheless.
If Cab 'B' is dedicated, and you are only 250mtrs away from it, the positive note to take away is that if and when your cabinet does go 'live', you will be the recipient of the full 40 Meg or 80 Meg DS product, depending on which option you go for ??
As our members have pointed out, duct 'Stoppages' and Council red-tape as to the new VDSL cab site, can and obviously do slow progress down. The only thing you could do is to go on one of those sites that inform you when you are likely to 'go live'. I don't have them unfortunately, but others on here do.
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Guy's thank for all of you replies and comments thus far, they are much appreciated. Most them are over my head, i must admit, but given time I will get to grips with some of the terminology used.
Just to give some more detail, I live in Bonnyrigg just outside Edinburgh, and all of the cabinets in my town are supplied from the Dalkeith Exchange which is about 2 miles away. as the crow flies.
I have been e-mailing NGA enquires at Open reach for some time now, and they have finally confirmed to me that my cabinet is in the current roll out plans, with an estimated "go live" date of mid August. I should also mention that there are still cabinets in my town waiting to be upgraded, so there is still plenty of time, I'm just a bit concerned why they would miss my one out when the one's either side have been upgraded. I'm thinking there may be technical difficulties to overcome, so they are just doing the "easy" ones first.
Here is a picture with the yellow markings for your scrutinisation ::)
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fi191.photobucket.com%2Falbums%2Fz154%2Fgaragejohn%2F20130403_194017.jpg&hash=abfba9b1a04f82bd79457d5b0c49589bf47092bc)
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Hi guys, and welcome to our new member, Puppy.
The 'E' markings are generally marked up as such, to identify where the electric cables are. In the case of FTTC, it may be indicative of where the new supply is to be run ?? I don't get involved with FTTC planning at any stage, so wouldn't have an answer.
The distance between PCP and VDSL Cabinet is 100mtrs maximum for the copper ties.
Are we sure that Puppy's Cab (Cab 'B') is a dedicated Cab and not an SCP ?? It seems highly unlikely, given the 'E' markings, but a possibility nonetheless.
If Cab 'B' is dedicated, and you are only 250mtrs away from it, the positive note to take away is that if and when your cabinet does go 'live', you will be the recipient of the full 40 Meg or 80 Meg DS product, depending on which option you go for ??
As our members have pointed out, duct 'Stoppages' and Council red-tape as to the new VDSL cab site, can and obviously do slow progress down. The only thing you could do is to go on one of those sites that inform you when you are likely to 'go live'. I don't have them unfortunately, but others on here do.
Thanks BS for your reply, I am gathering from your reply that the linking of cabinet is out due to the distance involved (over 100m)?
Using the broadband wholesale checker, my estimated speed if 56 up and 16 down, 80 would be even better :)
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Yeah, the linking of PCP's (Cabinets) absolutely out I'm afraid. Going from your picture, I would put good money on that being the site of the new VDSL Cabinet.
The 'E' mark-ups appear to stop alongside what looks to be a streetlight to the right ?? My guess is that the 'spine' of the electrical cable runs down the pavement (where the 'E' markings are), and tees out to feed each individual streetlight ?? I would again bet good money on that being the eventual feed for the new VDSL Cabinet. All you can do now is wait. :)
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The yellow box looks suspiciously like the proposed location for a FTTC cabinet. :) The other yellow E probably marks where the power to the street lamp is. The Cab sure looks like a PCP (Primary Connection Point) and not a SCP (Secondary one) to me. :) It also looks suspiciously like an UG joint box in the road there, which would be convenient to route the tie cables between the cabinet and the yellow painted grass box that may one day be a FTTC cabinet. :) You'd like to think that would reduce the likelihood of other services getting in the way, but of course often there are no guarantees in these things.
Thanks for the picture John, at least it does look more promising than expected.
BTW I am ~150m from my cab. 'Estimated' was 69Mb/s DS. At installation the full 80Mb/s was available. What happens after that depends on lots of things, but you have reason to feel optimistic about it, as BS suggests. :)
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Beat me to it BS ;) :)
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Yeah, the linking of PCP's (Cabinets) absolutely out I'm afraid. Going from your picture, I would put good money on that being the site of the new VDSL Cabinet.
The 'E' mark-ups appear to stop alongside what looks to be a streetlight to the right ?? My guess is that the 'spine' of the electrical cable runs down the pavement (where the 'E' markings are), and tees out to feed each individual streetlight ?? I would again bet good money on that being the eventual feed for the new VDSL Cabinet. All you can do now is wait. :)
Cheers BS, looks like the guy I spoke to was wrong regarding the the linking of 2 cabinets, I glad that you were able to confirm. Yes there is a lamp post next to the cabinet. And yes I'll just have to be patient :no:
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The yellow box looks suspiciously like the proposed location for a FTTC cabinet. :) The other yellow E probably marks where the power to the street lamp is. The Cab sure looks like a PCP (Primary Connection Point) and not a SCP (Secondary one) to me. :) It also looks suspiciously like an UG joint box in the road there, which would be convenient to route the tie cables between the cabinet and the yellow painted grass box that may one day be a FTTC cabinet. :) You'd like to think that would reduce the likelihood of other services getting in the way, but of course often there are no guarantees in these things.
Thanks for the picture John, at least it does look more promising than expected.
BTW I am ~150m from my cab. 'Estimated' was 69Mb/s DS. At installation the full 80Mb/s was available. What happens after that depends on lots of things, but you have reason to feel optimistic about it, as BS suggests. :)
Cheers, I'm naturally a pessimist, so seeing is believing, but I have taken heart from all of your comments, as you guy's know what you are talking about :graduate:
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Beat me to it BS ;) :)
With my one-finger typing skills, that really is a first !!!
No worries, Puppy. Happy to help and keep visiting Kitz when you can. You'll be an expert in all things T'internet, in no time. ;) ;D
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Beat me to it BS ;) :)
With my one-finger typing skills, that really is a first !!!
No worries, Puppy. Happy to help and keep visiting Kitz when you can. You'll be an expert in all things T'internet, in no time. ;) ;D
Cheers, I'll keep you posted if things progress ;)
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@ puppy,
I note that a friend of mine in Cockpen off PCP 27 is not yet allocated any FTTC dates at all - but then that is a bit out in the sticks from you.
@ BS, I wonder if 2 * 50 = 100 ?
The reason for my question is that there were big warnings on the Harlequin planning document for our cabinet 20 at I think 57 m.
Kind regards,
Walter
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@ puppy,
I note that a friend of mine in Cockpen off PCP 27 is not yet allocated any FTTC dates at all - but then that is a bit out in the sticks from you.
@ BS, I wonder if 2 * 50 = 100 ?
The reason for my question is that there were big warnings on the Harlequin planning document for our cabinet 20 at I think 57 m.
Kind regards,
Walter
That's a very good point Walter. The following is a 'Cut & Paste' from the ISIS Planning of FTTC (ISIS is our Bible).
'The copper tie circuits between the PCP and RDSLAMs must never exceed 100 metres'
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The following is a 'Cut & Paste' from the ISIS Planning of FTTC (ISIS is our Bible).
'The copper tie circuits between the PCP and RDSLAMs must never exceed 100 metres'
The fact that the plural word, circuits, is used makes me wonder if the phrase quoted is attempting to specify that the cumulative total length of the tie-cables, i.e. the sum of the length there and the length back, must never exceed 100 metres. Hence the maximum PCP - FTTC distance should be less than 50 metres? :-\
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@ puppy,
I note that a friend of mine in Cockpen off PCP 27 is not yet allocated any FTTC dates at all - but then that is a bit out in the sticks from you.
Kind regards,
Walter
Walter, it wouldn't happen to be Imjolly from the BTcare Communities forums? At least he has a nice new shiny FTTC next to Cab 27 :'(
I wouldn't say that he is any more "out in the sticks" than I am :blush:
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Hi John,
No it isn't but I'll make some more enquiries.
Kind regards,
Walter
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Beat me to it BS ;) :)
With my one-finger typing skills, that really is a first !!!
No worries, Puppy. Happy to help and keep visiting Kitz when you can. You'll be an expert in all things T'internet, in no time. ;) ;D
Cheers, I'll keep you posted if things progress ;)
Some progress to report, Openreach have planned work on my CAB from 11/6 for 10 days. Hopefully a nice new shiny FTTC will arrive. In fact Openreach have work planned all over my town and local area in the next month, with lots of work planned. Can't come quick enough! ;D
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Hi John,
I wouldn't get too excited just yet. There will be a number of tasks involved in installing and cabling up a FTTC together with the tie cables and telemetry cable, an electricity supply and the fibre connection blown through the installed tube back to your local fibre distribution node.
The fibre work might happen at the same time, but frequently not, as the activation work requires a large fibre bundle to be blown from your exchange to the local area and then each FTTC tube has to be blown and fused both in the distribution node and the FTTC.
If you havent seen these operations and would like to see photographs, please PM me with an e-mail address.
Kind regards,
Walter
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Hi John,
I wouldn't get too excited just yet. There will be a number of tasks involved in installing and cabling up a FTTC together with the tie cables and telemetry cable, an electricity supply and the fibre connection blown through the installed tube back to your local fibre distribution node.
The fibre work might happen at the same time, but frequently not, as the activation work requires a large fibre bundle to be blown from your exchange to the local area and then each FTTC tube has to be blown and fused both in the distribution node and the FTTC.
If you havent seen these operations and would like to see photographs, please PM me with an e-mail address.
Kind regards,
Walter
Thanks Walter, I've sent you a PM.
I know that their is still a long way to go, your description of the process is very enlightening,and I look forward to seeing your pictures. I am reckoning on another couple of months before I can order, and I can live with that! Just good to know that they are finally getting their (OR) finger out :blush:
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Of course, all installations are going to attract different timescales judging on barriers and set-backs. I live in a medium sized town (approx 70,000 people), and it was roughly 6 weeks from when I saw the FTTC shell being erected, to being able to migrate over to VDSL.
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Still waiting on the FTTC being installed, they were meant to start work on my cab on 10/6, all the barriers and cones etc are lying next to the cab, but still no sign of any work being done! :'(
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fi191.photobucket.com%2Falbums%2Fz154%2Fgaragejohn%2FIMAG0141.jpg&hash=8cded12bd679660c17c47d526062bec8cff72ff7)
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At last, some progress! ;D
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fi191.photobucket.com%2Falbums%2Fz154%2Fgaragejohn%2FIMAG0161-1.jpg&hash=3148e8763ed62d92cd6cce4069e6eb4cc73485a0)
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fi191.photobucket.com%2Falbums%2Fz154%2Fgaragejohn%2FIMAG0163-1.jpg&hash=0da76d46b009b6771d67cdab8c1bb13deb135329) (https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fi191.photobucket.com%2Falbums%2Fz154%2Fgaragejohn%2FIMAG0164-1.jpg&hash=9c68154caba0ec4d2ecb0a610759005670c2b862)
8) 8) 8) 8) 8) 8)
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Hi John,
It's good to see they have had the common sense to install double ducts but they still insist on obstructing the pavement when they (rarely) have to open the completed cabinet but note the PCP opens nicely over the grass.
I'd guess that you are to be the lucky recipient of an ECI 256, but I wonder how long it will be before you need a second one ? !!!!
In case you wonder, the rod sticking up is the earth rod.
Kind regards,
Walter
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Cheers Walter. I presume that an ECI 256 is the fibre cabinet, and if so is there anything special about it?
I really doubt there will be a need for a second cabinet, as I get the impression from people around here that super fast broadband isn't really at the top of their list of priorities, which is good news for me ;D
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Walter, cab fitted this morning :o !!!
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fi191.photobucket.com%2Falbums%2Fz154%2Fgaragejohn%2FIMAG0172-1.jpg&hash=37ae40ab17859fbe39e7b2771af968171d8e8e19)
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Any possibility of a picture of its front, please?
It does not look like a 256 line ECI cabinet . . . more like the smaller 128 line variant. :(
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Any possibility of a picture of its front, please?
It does not look like a 256 line ECI cabinet . . . more like the smaller 128 line variant. :(
Sorry didn't take one, but I'll get one later, and post it ;)
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Attached, below, is an image of an ECI cabinet installed in Ewhurst. I suspect it is identical to your new installation.
(b*cat thanks Walter for making that image of THCN_P18 available . . . )
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Just popped out between the showers for a couple of pics!
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fi191.photobucket.com%2Falbums%2Fz154%2Fgaragejohn%2FIMAG0176.jpg&hash=b042198a1f56a62525635f0e8931254b417feef8) (http://s191.photobucket.com/user/garagejohn/media/IMAG0176.jpg.html)
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fi191.photobucket.com%2Falbums%2Fz154%2Fgaragejohn%2FIMAG0175.jpg&hash=441b3eadae0ad508c251a3c400f28ae5316bb11d) (http://s191.photobucket.com/user/garagejohn/media/IMAG0175.jpg.html)
So burakkucat, can you tell what the capacity is of the cabinet from these pictures?
Cheers ;)
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Hmm . . . Just like that in Ewhurstshire!
Walter will correct me if I'm wrong but I believe that cabinet has a 128 line capacity, as configured at installation. :-X
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Cats are naturally curious. Having seen part of a word, 'POLTON . . .' on a sign in your latest picture, the urge was too strong to resist. :angel:
Could the somewhat distorted image, below, from Google maps street view be of the correct location?
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Cats are naturally curious. Having see part of a word, 'POLTON . . .' on a sign in your latest picture, the urge was too strong to resist. :angel:
Could the somewhat distorted image, below, from Google maps street view be of the correct location?
Bang on the money!
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Purrfect! :D
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Gentlefolk,
Huawei cabinets were the first VDSL ones to be installed generally in the field (As opposed to "specials" near Martlesham Heath etc.).
Unlike the Huawei ones, ECI cabinets are all identical externally be they ECI 128 or ECI 256; they also have more ventilation slots (for the dogs benefit !!) when compared to the smaller Huawei ones which are about the same size. I have guessed that John's is an ECI 256 as it has two grey ducts providing ample space for 4 * 100 pr and 2 * 50 pr tie cables, a quad tube fibre "cable" and the 5 pr telemetry cable. One of the smaller black ducts is for the 240 Volt mains cable.
The rules governing the cabinet sizes are cloaked in mystery and secrecy ! Some being delivered at full capacity as Kitz illustrated in Lancashire** and some at half capacity with varying numbers of ducts and cables. Some of the blunders in Ewhurst where all cabinets were delivered as ECI 128s, two only had a single duct and all only had one 100pair set. Additional expansion has now been "engineered" adding only a 50 pr set plus an access chamber to span the old and new street ducts at PCP 20 but they have managed to jam in a second 100 pr set in PCP19. The next expansion stage capacity is 128 for PCPs 19 and 20 but both can't (yet) accommodate a full 256 channels if BT have worked out a process to partially dismantle the live ECI cabinets to add the IDC blocks, double cables and the additional line cards.
Polton is quite obviously a high class area as the cabinets are yet to be adorned with graffiti !
** http://forum.kitz.co.uk/index.php/topic,11701.msg224287.html#msg224287
Kind regards,
Walter
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Walter, thanks for your input on the cabinet, I'm off work for the next week or so, and if I see anyone working on the cabinet, I'll bend their ear to find out the cabinet specs!
Polton is quite obviously a high class area as the cabinets are yet to be adorned with graffiti !
Kind regards,
Walter
I'ts not so much that Polton is a "high class area", it's more that the vandals here are so poor, that they can't afford can of paint :lol:
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Cats are naturally curious. Having seen part of a word, 'POLTON . . .' on a sign in your latest picture, the urge was too strong to resist. :angel:
Could the somewhat distorted image, below, from Google maps street view be of the correct location?
Sorry, but I have to correct you, the sign says Poltonhall, and not Polton, but Polton is near by :P
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fi191.photobucket.com%2Falbums%2Fz154%2Fgaragejohn%2FGoogleEarth_Image.jpg&hash=8c9193c2b5fc6cb6f3d83494c1d46352a1f2d104) (http://s191.photobucket.com/user/garagejohn/media/GoogleEarth_Image.jpg.html)
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Yes, I understand. But what exactly was it that I typed?
Having seen part of a word, 'POLTON . . .' on a sign in your latest picture,
I did recognise that it was only a part of the sign and, indeed, eventually viewed the exact same Google street maps image which you have just shown! ;)
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Yes, I understand. But what exactly was it that I typed?
Having seen part of a word, 'POLTON . . .' on a sign in your latest picture,
I did recognise that it was only a part of the sign and, indeed, eventually viewed the exact same Google street maps image which you have just shown! ;)
Oops! sorry, point taken :-[ :blush:
Still, I have to give you credit for finding me ;)
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'We Are The Champions.'
:friends:
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'We Are The Champions.'
:friends:
"Friends will be Friends" :lol:
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Hi Puppy,
Going through something similar to your experience, but what they seem to be doing here is installing cabinets closest to A-Roads. I'm hoping that that's a first pass and they'll be back shortly to do the others, but until then, it's a bit of a waiting game.
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Hi Puppy,
Going through something similar to your experience, but what they seem to be doing here is installing cabinets closest to A-Roads. I'm hoping that that's a first pass and they'll be back shortly to do the others, but until then, it's a bit of a waiting game.
You may be correct, they are probably the easiest to do, and looks good to the boss's up high as the numbers initially look good. ::)
They have been installing new cabs in my area since Late January, it's only now the pace is picking up and cabinets ducts and electrics are all being done more or less at the same time.... "thank the Lord" :angel:
Some people have waiting for years, I only cottoned on about a year ago that FTTC was coming :-[, so it's not been so bad for me ;)
Hope it comes to you quickly!
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Well after nearly a year the cabinet (yes a year) went live on 8 May.
I ordered fibre with my current ISP Talk talk, and they gave me a date of 22/5, which they subsequently cancelled by e-mail (with no explanation) a week later. I called up to ask why, but they couldn't tell me the reason, so I got a new date of 26/5 and no one turned up. To cut a very long story short, after many calls and e-mails back and forth I told to stick it, and I went on line to order from BT on 29/5, and was greeted with the message "this service is not available to you"
The BT broadband checker showed no FTTC dates at all, so I called BT, and all they could tell me was it wasn't available to me. On 31/5 the checker was updated to show "FTTC is currently not available on this cabinet due to following reasons:- Sorry your cabinet is temporarily unavailable, capacity will be restored as soon as possible." And an availability date of 24/6 (could it be full after less that 3 weeks!). On 2/6, it showed FTTC available, and I ordered that morning @ 7.00am. Got 2 e-mails confirming my installation date as 17/6, all good so far.
On 3/6 the checker was back to showing no FTTC availability, and on 4/6 it was ""FTTC is currently not available on this cabinet due to following reasons:- Sorry your cabinet is temporarily unavailable, capacity will be restored as soon as possible." And an availability date of 2/7, surely not full again after a couple of days?.
Called BT to find out what was going on, they said my order was still on track, however the engineers visit on 17/6 would have to be cancelled and that my telephone service would have to be ported over at the exchange first, and then an appointment would have to be made for a home visit to have Infinity installed, I just about hit the roof, as I had had an online chat (see below) with someone at BT a few days earlier to find out what the process was for changing ISP's and getting Fibre, they assured me that it was a same day process. They sad they would raise a special service request (what ever that is) and get back to me in a could of days.
Issy: Good morning John
Issy: How may I assist you with your order today?
Issy: I have not heard from you for a while. Are you still with me?
John: I am currently on Talktalk's ADSL broadband. I know that BT infinity is available to me now and I would like to know that if I were to switch to BT from talktalk, would it all be done all in one stage on the same day with no loss of broadband service?
Issy: I'll be happy to assist you with that
Issy: You should only be down for around 30 minutes on the day of activation
John: I previously enquired about this 18 months ago, and I was advised it was a 2 stage process, and that after things had been switched around at the exchange, I would then have to book an other appointment, and That I would have no service for a few days, are you telling me that this is no longer the case?
Issy: This has changed
John: What is the current timescale for switching? My post code is *****.
Issy: It's normally 7-10 business days to connect. You'll get the exact date on the order form
John: Thanks for your time!
Issy: You're welcome.
I received an e-mail today as follows:-
Hello, this is a message from BT. Your telephone will be connected on 18/7/2014 by midnight. However due to exchange issue we can only progress your BT Infinity order once the line is working. We will contact you by 8pm on 11/6/2014 to discuss when your broadband will be connected. We are very sorry for any incovenience caused and wil do all we can to get you connected ASAP
I thought the date in July looked a bit strange, so I called about it, it looks like a typo as the date for the telephone service is still 17/6, so I'm waiting on the call on 11/6 to see what they are going to say.
Just looking for some opinions for the forum as to what you guy's think is going on here....is it really a 2 stage process to get fibre and switch ISP's?
Thanks for you reply s in advance.
(Oh and by the way, my next door neighbour and a friend across the road on the same cab as me have Infinity, so it is available) :'(
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Puppy. Have just had a FTTC cab fitted here in North Wales, so your story of a year is not filling me with hope! So fingers crossed for you. ???
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You may be lucky and only have to wait 11 months :P
Seriously I hope you don't have to wait along time ;) :D
Well they didn't call me yesterday, no shock there ! I called today to find out why, only to be told they will phone me the day after the phone lines have been changed over at the exchange. Also my cabinet is showing fibre is available again, so hopefully I will get my installation before it runs out again!