Starting this year we'll be bringing your broadband over to the Sky network, where you'll benefit from a totally unlimited broadband service with absolutely no usage caps, no fair usage policy and no traffic management. In the meantime your broadband service and support will stay exactly the same.
We know your broadband is important to you, so were busy working with BE to make sure your service is transferred smoothly and isn't disrupted in any way. We will give you plenty of notice ahead of the transfer and let you know all the details of your new service in advance. We are also aware that some BE customers would like to keep using their own routers and certain features such as static IP, which is why we're working hard to develop support for these important features on Sky's network.
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fi.imgur.com%2FunEe3U8.png&hash=cb27f0ca835b8cad35734af3fa4ca0247108a5ee)
Sky will allow Be Broadband customers to continue using their own routers - even though it doesn't extend that courtesy to its own customers.
Sky bought Be Broadband and O2's landline business from Telefonica earlier this year. That left many Be Broadband customers fearing that they would be forced to use Sky's own-brand router, which Sky effectively forces on its own customer base.
However, in a letter sent to Be Broadband customers, Sky explains that it's planning to support third-party router equipment. "We are also aware that some BE customers would like to keep using their own routers and certain features such as Static IP, which is why we're working hard to develop support for these important features on Sky's network," the company writes.
The letter may be an attempt to stem the tide of defections from the O2/Be customer base since the Sky takeover was announced in March. Figures released earlier this week showed the two ISPs had lost more than 40,000 customers since the end of 2012.
Sky Broadband refuses to issue server login details to customers who want to use their own router equipment. Many customers instead use Windows software to extract the login details from the Sky router, and use them to operate their own equipment, although this isn't supported by Sky and breaches its terms and conditions.
http://www.pcpro.co.uk/news/broadband/381757/sky-to-let-be-broadband-customers-use-their-own-routers (http://www.pcpro.co.uk/news/broadband/381757/sky-to-let-be-broadband-customers-use-their-own-routers)
Sky Broadband refuses to issue server login details to customers who want to use their own router equipment.I guess PC Pro aren't aware that Be customers don't use a login........ :baby:
And what they do about business users. :(
As a BE member, we’d like to invite you to take part in a survey about your experience
/snip/
We’d love you to take part in this research, which should take around 15 minutes of your time.
Iirc this relates to something last year where a few users on congested exchanges were contacted.That's my understanding too from the "toys out of pram" posts on the forum, though no-one ever mentioned 150GB or indeed any other limit. I don't even think Be can actually measure data volumes that specifically.
The issue was that on exchanges that had congestion on the back haul network Be would contact users who used over 150GB over the course of a month to get them to try and use less data. Over a period of twelve months 224 emails were sent out to people breaching the fair use policy and this is out of a customer base of 68,000 users.
This ruling is interesting as moderate restrictions were allowed on services sold as unlimited and this was only carved into a stone tablet back in 2012. This set of rules has led to the two tier system where unlimited products often have a FUP, but totally unlimited products are more in line with the public perception of unlimited. Maybe the ASA is leaning towards helping the consumer in 2013.
The Be products are still listed as unlimited, so we presume with the purchase by BSkyB and other changes that the product has changed so that they can continue to use unlimited as a key sales point on the product pages.
email from Be/SkyQuoteAs a BE member, we’d like to invite you to take part in a survey about your experience
/snip/
We’d love you to take part in this research, which should take around 15 minutes of your time.
hmmmm it took me 35 mins... not that I expect them to take much notice of what I put :/
but my mobile was receiving several calls today from 02920445100.Me too, I'm getting very fed up with it. Don't bother answering as any message re Sky "not getting it" will be wasted on these callers. :lol:
Sky are looking to recreate BE on their own network as a premium service based on their top notch Fibre Unlimited Pro service (80/20 FTTC to the likes of you and me). Their vision includes continuing to support you with “the Bulgarians”, building Single Static IP capability into their network (sorry you multiple-types, but you can’t have everything I’m afraid) and providing you with the sort of customisation you currently enjoy on the BE network. They plan to make this new service exclusively available to Members first.
Nothing much new
Kate Hobbs and a few people from Sky will be back on the forum to answer your questions, including about this week’s update. We’ll use the same ‘Talk to Sky’ room and format as last time, and start with some of the questions that you’ve already posted – so we might do a bit of thread clean-up ahead of that.