Kitz Forum
Broadband Related => Router Monitoring Software => Topic started by: derfledermause on May 06, 2013, 06:50:15 PM
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Hello good people. This is my first post on site so please be gentle. I had "ordinary" broadband installed some years ago and all was OK until I started to have problems, disconnections, which is all you are really aware of. I "Googled" for information on fault finding and cutting a long story short, ended up with a program called "RouterStats-Lite". Download the sofware, it sorted itself out and began to log noise margin and line speed, my original modem was the Netgear DG834G V3. Using this software and the graphs it provided, I was able to prove to my ISP and BT that there was a fault on my line, BT engineer arrived and put the problem right, (noise on the line). Because of this, I promptly registered for medium fast broadband and it was installed on Friday 3rd. May, WOW, first speed test using TalkTalk's checker returned a download speed of 38Mbps, however, using other than my ISP's speed checker, I am getting on average 24Mbps. However, I am now working blind as the saying goes, with the new equipment; BT Modem type 1B, HUAEWI HG533 router, I have no idea where to start trying to monitor the connecting line parameters as before. Asking on my ISP's site,(TalkTalk) some kind sole wrote to try this site for help, that person also said that I may have to hack the BT equipment!!!!!!. Please understand I am a retired pensioner, ex machanical mining engineer, I know what a shifting spanner and a 2lb hammer are, but have no knowledge of transistors, resistors, capacitors or other feindish electronic devices, I will add that I have built all my computers since the "BBC A" era and I can install software, however if I then have a problem with that software, thats the point where I need to seek help. Is there a reasonably easy way to monitor the incoming telephone line parameters with software and using these two pieces of equipment?. Really I am only interested in the noise margin and the line speed, it was the many disconnections and the varying (wildly) of the noise margin that alerted me to the fact that there was in fact a problem in the first instance. Conversely, if it cant be done using software, is there another EASY way?.
Any help would be gratefully appreciated.
May I take the oportunity to thank you for taking the time to read my rather lengthy post.
regards,
derfledermause.
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Welcome sir. Alas, the modems are currently 'locked down', and you would need to 'crack' it to harvest the stats. There are quite a few members on here who are experts in this field, and may be prepared to provide you with one, or give a step-by-step guide into how the 'crack' is done ???
You'll soon have some replies that will help. :)
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^-^ Let me also add my welcome. :)
We need to clarify a couple of points, please. Am I correct in saying that you have an Openreach provided Huawei EchoLife HG612 Home Gateway installed as a modem and a TalkTalk supplied Huawei HG533 Home Gateway acting as the router?
If that is correct, then you will need to flash the HG612 modem with the unlocked firmware image. The unlocking instructions can be downloaded from here (http://huaweihg612hacking.files.wordpress.com/2011/11/hg612_unlock_instructions_v1-3.pdf) (as a PDF file) and the actual firmware image is available here (https://docs.google.com/folder/d/0B6wW18mYskvBZDE0YmNkMzAtZmEzMC00MjhiLTk2N2ItNDNhYTNjOGJlZTBj/edit?pli=1&hl=en_US).
Once the unlocked firmware has been flashed to the modem there are two separate, but equally reliable, software utilities that you can use to monitor your line's status. Both have been developed by members of the Kitz forum -- Bald_Eagle1 (Paul) and Roseway (Eric).
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Hello, Black Sheep and burakkucat, may I thank you for your replies. As far as burakkucat is concerned, I can only try to identify with the information on the actual devices. The Openreach device is as follows:
eci ECI Telecom Ltd.
Item code: 061513.
Description: NGA ECI-CPI-MODEMS TYPE 1B.
ECI Model: B-FOCuS V-2FUb/r Rev.B. upper and lower case are not typo's, thats the way they are on the sticker.
ECI Cat No: ON316150 Rev: R0403.
Power rating: 12V @ 1A.
S/N: ECI-J312072231.
MAC No: 849CA6C66DA8.
Date of manufacture: 04/2013.
Warranty expiratory date: 07/2018.
Info from TalkTalk supplied router.
Broadband Wireless N ADSL2+Router.
HUAWEI HG533.
Firmware version: V1-13t.
Hardware Version: F1-01.
There is no more info that I can glean from the two devices, I hope this is enough for your requirements. I will already admit that I am scared to death when you talk about "flashing" the Openreach equipment. I take it that the Openreach equipment still belongs to them and if I make a mistake then I am liable for replacement costs. As I have never done this before I have no idea what it entails, I shall wait for you good people to reply.
Once again, many thanks for your help.
regards,
derfledermause.
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The HG533 is the router, you will not need to unlock this.
If you want to access the line stats you will need unlock the ECI modem provided from Openreach, this is more difficult than unlocking the HG612. Personally, I would recommend purchasing a HG612 of eBay instead of attempting to unlock the ECI.
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The Openreach device is as follows:
eci ECI Telecom Ltd.
Item code: 061513.
Description: NGA ECI-CPI-MODEMS TYPE 1B.
ECI Model: B-FOCuS V-2FUb/r Rev.B. upper and lower case are not typo's, thats the way they are on the sticker.
ECI Cat No: ON316150 Rev: R0403.
Power rating: 12V @ 1A.
S/N: ECI-J312072231.
MAC No: 849CA6C66DA8.
Date of manufacture: 04/2013.
Warranty expiratory date: 07/2018.
Info from TalkTalk supplied router.
Broadband Wireless N ADSL2+Router.
HUAWEI HG533.
Firmware version: V1-13t.
Hardware Version: F1-01.
Hello again, Mr mause,
Thank you for that comprehensive information. As ryant704 has mentioned, to be able to monitor your line statistics you would need to use an unlocked ECI modem . . . and that is still a rather difficult task (although work is currently in progress).
I will go along with the recommendation of purchasing a Huawei HG612 modem, via eBay and unlocking it by flashing the firmware (http://huaweihg612hacking.files.wordpress.com/2011/11/hg612_unlock_instructions_v1-3.pdf), as mentioned above.
If after considering all that is involved, you are still hesitant / reluctant to perform the task, then I may be able to help . . . I need to check what is currently lurking in my grotto . . . If that is the case, please send me a PM . . . :)
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OK, once again thanks to those who are replying. Am I correct that your reference to a HUAWEI HG612, means that it takes the place of the BT piece of equipment?. Once I have one of these in captivity, I will return to post on site and again ask for further help. If I may ask, once I have this piece of equipment, I would download software on your instructions, connect the computer to the equipment and using this software, it would alter the parameters of the HUAWEI HG612 to do what I want, again under instructions from you good people?. Would this description be vaguely correct?.
I will admit that it was so easy to do this before, with ordinary broadband, however, it seems such a daunting task now with using medium speed fibre broadband, that I am beginning to think that if there is not a problem at the moment, then why go to all this bother. If a problem does arise in the future, then of course it would be advantageous to have this piece of equipment to hand for investigation purposes. As you will understand from the reading of this post, I am in a cleft stick and dont know which way to turn. Please may I ask if I may dwell on this for a while, to make my mind up if it is all worth it.
Again, very many thanks for those who have taken the time to reply, it is indeed very much appreciated.
Best regards,
derfledermause.
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Yes, your understanding of what would need to be done is 'spot on'. :)
Once an unlocked Huawei HG612 has been substituted for the existing ECI B-FOCuS /r, then either Eric's or Baldy Bird's software utility can be used to monitor the status of your line.
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I also think it's always handy to have some 'before' stats (when everything was Hunky Dory) to use as proof for when/if something does go wrong & you receive the usual "your connection is performing withing acceptable limits" from your ISP when they don't wish to call engineers out.
I have attached a couple of examples of the data you can obtain from an unlocked HG612 modem.
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Thank you again burakkucat, it did not take long to think, I have ordered an HG612 from eBay, it should be delivered within the next 4 to 5 days. Then the fun will start no doubt.
Again thank you,
regards,
derfledermause.
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Sorry Bald_Eagle, I was typing my reply when your post appeared. I assume that I have your permission to copy those parameters to my computer for future reference. I apologize if that is not so.
Thanks again,
regards,
derfledermause.
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derfledermause .......... you'll look back at these posts in a couple of months time, and chuckle at your initial reservations in all this. You'll be a professor of QLT and hLog graphing in no time, with this lot !!! Ask one of the self-taught experts on here, Mr Eagle. He's been fitting a kitchen that long, that there's a good chance formica will be back in fashion when he's finished it ? ;D ;D
A light-hearted way of saying you're in safe hands and won't have anything to worry about.
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I assume that I have your permission to copy those parameters to my computer for future reference. I apologize if that is not so.
By all means copy them, but do note that I have a 1000m long connection, exhibiting the usual errors & symptoms of crosstalk over that distance, so the stats aren't very good at all.
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Mr Eagle. He's been fitting a kitchen that long, that there's a good chance formica will be back in fashion when he's finished it ? ;D ;D
Well, we made the first step back into the 70s by purchasing avacado coloured units & yes, it's still not finished. :o ;D ;D
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For the edification of Eagles (and anyone else interested), I attach a montage & some screen scrapes that were obtained from an HG612 which was connected to a DSLAM via a 1.5 metre link. (The link's electrical length was shown as 0.8 dB.) ;)
Even at 105 Mbps DS, the HG612 did not seem to be bothered!
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hello and welcome :)
I am not sure if its been suggested yet ... but are you running these speedtests over Wi-Fi..? or over a LAN Ethernet cable connected to the computer? - just Wi-Fi can play havoc with high speed downloads.
another thing is that some testing servers are unreliable and not all servers are capable of testing high speed connections, also some servers may be busier than others.. and its also possible at the time of the lower speed test your ISP may have had some intermittent congestion which would affect the results, its probably something I've just mentioned rather than a fault causing speed to be fast one minute on testing and then a bit slower the next.
the best thing I find is to try various testing servers on speedtest.net until you find one thats reliable and reports good speeds and can be verified against other reliable servers and testing websites. A good speedtest is one you can run on your PC as a program that downloads files and times how long it took, I use JD Auto Speed Tester (http://www.gmwsoftware.co.uk/) which always gives me true reliable results, you can change the download and upload test type, files and locations too - it defaults to a multi-threaded test for a set duration (10 seconds downloading 3 x 100Mb files from 3 locations) but one can change it to fixed file size test too where it will download one file from one location, there are many locations and file sizes to choose from but I think the default multi-threaded 'duration' test is the best one, you can add & remove to that too.
JD can also be set to run silently at boot and auto test every X minutes so you can see how your speeds are throughout a set period.
anyway.... its always best having an unlocked modem so you can pull stats from it if you ever have problems, if you thought router stats lite was great.... wait until you see Eric's (Roseway) RS-W program... theres pretty much nothing it doesn't do haha
by the time we are finished with you , you'll be an expert broadband technician! :graduate:
screenshot of JD after 3 tests run:
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fi18.tinypic.com%2F71cnk7b.png&hash=4a3f990bb0c833b5be438bd67edc6889f496f8ef)
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DISASTER!!!. I got a virus on Friday and have been battling to retrieve any sort of semblance of the computer I once had. Luckily things have went well over the weekend and I am nearly back to where I was before. I now have an HG612 in captivity and am waiting with bated breath for the feindish instructions to follow. I notice that this device has two stickers on the back, one titled "LAN2 not in use", the other titled "BBU Not in use". Other than that, there are 1 "DSL" socket, 1 "LAN 1" socket, a reset button and the power socket.
I hope these instructions dont "self destruct in 30 seconds", I cant work that fast!!!!!.
Many thanks again.
regards,
derfledermause.
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DISASTER!!!. I got a virus on Friday and have been battling to retrieve any sort of semblance of the computer I once had. Luckily things have went well over the weekend and I am nearly back to where I was before.
Sorry to read of your misfortune. It can happen to anyone. :-X
I now have an HG612 in captivity and am waiting with bated breath for the feindish instructions to follow.
Here is the link (http://huaweihg612hacking.files.wordpress.com/2011/11/hg612_unlock_instructions_v1-3.pdf) to the unlocking instructions. You will need a printed copy of them, along with a local copy of the unlocked firmware image (https://docs.google.com/leaf?id=0B6wW18mYskvBZDE0YmNkMzAtZmEzMC00MjhiLTk2N2ItNDNhYTNjOGJlZTBj&hl=en_US).
I notice that this device has two stickers on the back, one titled "LAN2 not in use", the other titled "BBU Not in use". Other than that, there are 1 "DSL" socket, 1 "LAN 1" socket, a reset button and the power socket.
That "LAN2 not in use" sticker will shortly be despatched to the domestic waste, for it is via the LAN2 port that you perform the firmware upgrade and monitor the VDSL2 line status. :)
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DISASTER!!!. I got a virus on Friday and have been battling to retrieve any sort of semblance of the computer I once had.
Oh dear......
Can you let on what anti-virus program you are runnning on you computer - as it clearly doesn't work
Just so the rest of us can avoid it as a virus protection program you understand.
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c6em, To answer, I use a payed for copy of AVG anti-virus, the full wack. Unfortunately, I am not able to explain how the virus got into the computer.
burakkucat, Now comes my ignorance, I have clicked on the link and it has put up a page, "unlocked firmware image". However, no attempt on my part can I "save" or "save as " as I would normally do. Please help dear friend.
Thanks,
derfledermause.
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burakkucat, Now comes my ignorance, I have clicked on the link and it has put up a page, "unlocked firmware image". However, no attempt on my part can I "save" or "save as " as I would normally do. Please help dear friend.
Why, certainly.
Take the link (https://docs.google.com/folder/d/0B6wW18mYskvBZDE0YmNkMzAtZmEzMC00MjhiLTk2N2ItNDNhYTNjOGJlZTBj/edit?hl=en_US) to the page,
left click on hg612_unlocked_sp10_firmware.zip (just above the Nov 30),
left click on the third item in the list (hg612_unlocked_sp10_firmware / unlocked_sp10_firmware / bcm96368MVWG_fs_kernel_HG612V100R001C01B028SP10unlocked002),
left click on the File option at the head of the page
and finally left click on the Download option.
Horribly convoluted and not intuitive but it does work! :-X
If you still have problems, please let me know of a valid e-mail address (via a Kitz PM) and I will send you the image directly. :)
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burakkucat, Hello dear friend, please excuse the pauses in times of my replies, unfortunately my health is not good and there are days when I cannot access my computer. However, I have followed your instruction and I have said file in captivity, would you be so kind as to follow on with the next instruction please?.
Yet again, many thanks for your help.
derfledermause.
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Hello mause,
I'm sorry to read that you also do not experience the best of health. (Those of us felines, in that situation, just find a warm & sleepy spot until things improve.)
So, to recap, you now have a second-hand Huawei HG612 modem and a ZIP file (hg612_unlocked_sp10_firmware.zip) which contains the unlocked firmware image (bcm96368MVWG_fs_kernel_HG612V100R001C01B028SP10unlocked002).
The next step is to unzip that ZIP file (OS dependant) and examine the directory it contains. Within the directory will be the image required (bcm96368MVWG_fs_kernel_HG612V100R001C01B028SP10unlocked002).
Now disconnect the computer (that you will be using to perform the firmware flash) from your router. Connect it to the HG612 modem via the LAN2 port and with no other connections to that HG612 modem, power it up whilst holding its reset button depressed. After about 5 seconds following power-up, the reset button can be released. Open your web-browser of choice and enter the IP address 192.168.1.1 into the address bar. You are now at Step 9 (of Asbokid's instructions) and should see the screen shown as Figure 2 therein. Continue with Steps 10 - 15, exactly as described.
Assuming that you eventually see the web-page shown as Figure 4, the deed has been done and the HG612 modem has been flashed with the unlocked firmware image. The unlocked modem can now be powered down and, when the moment is ripe, substituted in place of the ECI B-FOCuS modem that you currently use for your Internet access.
At this point, I will either need to 'hand you over' to Bald_Eagle1 for instructions on how to use his comprehensive line monitoring software or you can make use of Eric's DSLstats utility . . .
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The next step is to unzip that ZIP file (OS dependant) and examine the directory it contains. Within the directory will be the image required (bcm96368MVWG_fs_kernel_HG612V100R001C01B028SP10unlocked002).
I would just add in a quick reminder at this point that a PC connected directly to the HG612's LAN2 port needs a fixed IP address in the 192.168.1.xxx range otherwise it will fail to see the modem's address of 192.168.1.1
Asbokid recommended the PC should be set to 192.168.1.100
The PC's IP address can remain as 192.168.1.100 after flashing the modem or it can be returned to automatically allocate an IP address if accessing the modem through the router, using another ethernet cable from a spare port on the router to the modem's LAN2 port.
Now disconnect the computer (that you will be using to perform the firmware flash) from your router. Connect it to the HG612 modem via the LAN2 port and with no other connections to that HG612 modem, power it up whilst holding its reset button depressed. After about 5 seconds following power-up, the reset button can be released. Open your web-browser of choice and enter the IP address 192.168.1.1 into the address bar. You are now at Step 9 (of Asbokid's instructions) and should see the screen shown as Figure 2 therein. Continue with Steps 10 - 15, exactly as described.
Assuming that you eventually see the web-page shown as Figure 4, the deed has been done and the HG612 modem has been flashed with the unlocked firmware image. The unlocked modem can now be powered down and, when the moment is ripe, substituted in place of the ECI B-FOCuS modem that you currently use for your Internet access.
At this point, I will either need to 'hand you over' to Bald_Eagle1 for instructions on how to use his comprehensive line monitoring software or you can make use of Eric's DSLstats utility . . .
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If the OP's router just so happens to also be accessed via the address 192.168.1.1, presumably they will have to change either this default IP or alternatively change the BT modem's HG612 default IP address to something else otherwise surely they will clash.
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If the OP's router just so happens to also be accessed via the address 192.168.1.1, presumably they will have to change either this default IP or alternatively change the BT modem's HG612 default IP address to something else otherwise surely they will clash.
In-diddly-deedy. But that consideration comes after the HG612 has been unlocked . . . so perhaps it is best to keep things simple by not getting too far ahead in the process! :P
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burakkucat,
Eureka!!!!, I have managed to carry out your excellent instructions and have "blown" the HG612 and it is in circuit and working OK. Your last remark on your last post was to contact Bald_Eagle1 for added instruction, is it OK to PM the good gentleman?. Also you commented to use "Eric's DSL stats", I have tried to find said stats but they are eluding me at the moment. I am very pleased with myself at being able to achieve, what for me was a daunting task. However, thanks must again go to you good people for your help.
regards,
derfledermause.
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I would personally recommend DSLStats as it's more user-friendly and would fit you better. You can find it in this area, though the graphs are nice as well. :P
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Also you commented to use "Eric's DSL stats", I have tried to find said stats but they are eluding me at the moment.
http://dslstats.plainroad.me.uk
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Eureka!!!!, I have managed to carry out your excellent instructions and have "blown" the HG612 and it is in circuit and working OK. Your last remark on your last post was to contact Bald_Eagle1 for added instruction, is it OK to PM the good gentleman?. Also you commented to use "Eric's DSL stats", I have tried to find said stats but they are eluding me at the moment.
Thank you for the report on your excellent progress. :)
Both Eric (a.k.a. Roseway) and Bald_Eagle1 have already posted to this thread . . . so perhaps one of them will now be your guide for the next few steps?
I'm sure it will not be a problem to make contact via a PM, if you so wish. ;)
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As far as DSLstats is concerned, follow the Installation instructions on the website. When you first run the program it should take you to the Login configuration tab. Select "Huawei HG612" from the drop-down list of routers, then click the green button at the top, and you should be running.
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roseway,
Forgive me but all attempts at trying to get this program "DL Stats" to monitor stats is alluding me at the moment, I have read the help files and I seem to be doing everything correctly, but it is obvious that I am missing something as it keeps telling me it is nor recording. I have picked the correct router, HUAWEI HG612 and I think the correct address 192.168.1.1 but it stubbornly refuses to work. I am aware how difficult it is to help from a distance, but any help would be much appreciated.
Thank you,
best regards,
derfledermause.
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It keeps giving me the following message "No data returned in latest sample". Sorry missed this info from previous post.
regards,
derfledermause.
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I believe I know what the problem is... You need to have the LAN2 port on the HG612 connected to your Router. Once you've connected the LAN2 port to the router try again connecting...
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Yes, I think you're correct, ryan. :)
ASCII Art
------------------------------------------------ HG612 Modem
^ VDSL2 Connection ^ / \
/ \
/ \
LAN1 LAN2
Port Port
/ \
/ \
Router Router Router
WAN LAN2 LAN1
Port Port Port
|
|
|
Computer
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ryant704, burakkucat, Thank you gentlemen for your replies. However, it still does not work, am I correct that the HG612 is the Modem and the "other bit" is the router?. I have a short cat5 cable from "Lan1" on the modem to the "Fibre" port on the router, on the router, "Lan1" goes to the desktop, "Lan2" goes to the laptop. I tried connecting the short cable at the Modem end, from "Lan1" to "Lan2" on the modem, as I assume you required me to do. That did not work, nor could I connect to the internet with this configuration, in my mind this is something I am doing wrong, so I table the settings I have set in the program for the Modem:
Router model: HUAWEI HG612.
"box" Router is Thompson/Technicolor model, box not ticked.
IP address; 192.168.1.1
Telnet login; admin
Telnet password; *****
Telnet port; 23
"Box" Requires command to enter shell, box ticked.
Shell command; sh
CLI command; xdslcmd
"Box" connection is Annex M; not ticked.
When you are in program setup there is a "special login" tag, do I need to access the parameters on that page?.
burakkcat, forgive me dear friend but your ASCII art, the connecting cable from the modem can be in "Lan1" or "Lan2" port on the Modem, but the other end must go into the "fibre" port on the router. When I connected the cable from "Lan1" to "Lan2", it still did not work but nor could I connect to the internet with this config. I will take a guess and say that I should have changed an IP address somewhere in the setup?.
I apologize for my ignorance in this matter both to your good self and ryant704. Again, I can only thank you for your combined help.
regards,
derfledermause.
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@ derfledermause,
It seems I sent you a PM this morning that was intended for someone else.
However, I also sent one to you last night that included (hopefully) a clear description of how the PC, router & modem should be physically connected in order to allow access to the internet & the HG612's stats at the same time.
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When you are in program setup there is a "special login" tag, do I need to access the parameters on that page?.
No, that's for special purposes only. Definitely don't tick the box "Enable special login".
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The LAN1 port of the HG612 modem must be connected to the FIBRE (or WAN) port of the router.
You computer system(s) are then connected to the LAN port(s) of the router.
What we need to do is to connect the LAN2 port of the HG612 modem to a spare LAN port of the router. Essentially we are making a separate connection to a different part of the HG612 modem's circuitry.
If it helps to do so, consider that the HG612 modem has two 'parts' within the case. The first 'part' is a bridge that converts the VDSL2 signal on the telephone line to an Ethernet signal which travels to/from the router. That first 'part', the conversion bridge, is between the VDSL2 port (RJ11 socket) and the LAN1 port (RJ45 socket). The second 'part' is just a local Ethernet link to the internals of the device and that uses the LAN2 port (RJ45 socket). Just as any computer could be connected to the LAN2 port for dedicated line monitoring, so the LAN2 port (of the HG612 modem) can be connected to one of the free LAN ports of the router. To get it set up correctly, the IP addresses need to be configured correctly.
As I do not have a FTTC service, it is very difficult for me to advise exactly how the addresses should be configured. Hopefully Bald_Eagle1's PM to you explains things in a more concrete fashion. :)
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OK dear friends, I have overcome some of my ignorance and have managed to couple the two pieces of equipment as instructed. However, once I install the second CAT5 cable between the LAN2 socket on the HG612 and LAN4 on the HG533, I cannot connect to the internet at all, yet I can download my emails!!. Bald_Eagle mentioned that did I know my routers IP address, no I do not, so I wonder if I find that address and insert it into the router setup, if that would cure the problem?.
regards,
derfledermause.
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I believe the HG533 also uses the default 192.168.1.1 so you will need to change the DHCP range on the HG612 or HG533 to 192.168.1.254. Hehe I will be more useful...
Change the HG612 to the following...
Login to the HG612, login how you use to...
Then go basic, then click on LAN. You now want to change the IP to 192.168.1.254. Once done set the Modem and Router up with both LAN1 and LAN2 again, now use 192.168.1.254 to access the modem and 192.168.1.1 for the router.
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ryant704, Many thanks for your reply, please forgive an old mans memory, I can log on to the HG5334 no problem but how do you log on to the HG612 when they both have the same address?. Reading back through the posts on this subject, can I in fact connect the computer straight to the LAN2 port on the HG612, that way I can access the parameters and change the address?. At the moment I have the setup wired as the "ASCII art" diagram from burakkucat and the written instruction from Bald_Eagle. With respect, I don't think I have ever logged on to the HG612, or more to the point, cant remember.
I await your instruction,
regards,
derfledermause.
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OK, OK, Before somebody reminds me, I have remembered how to connect to the HG612. Sorry.......
regards,
derfledermause.
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ryant704, Many thanks for your reply, please forgive an old mans memory, I can log on to the HG5334 no problem but how do you log on to the HG612 when they both have the same address?. Reading back through the posts on this subject, can I in fact connect the computer straight to the LAN2 port on the HG612, that way I can access the parameters and change the address?. At the moment I have the setup wired as the "ASCII art" diagram from burakkucat and the written instruction from Bald_Eagle. With respect, I don't think I have ever logged on to the HG612, or more to the point, cant remember.
I await your instruction,
regards,
derfledermause.
Yes you can, the IP address should be 192.168.1.1 to access the page. You may need to change your computer Network Card Range to the 192.168.1.100 like you did when you unlocked the Modem to access it. You can just plug the LAN2 port into a normal HG533 port. A normal port is one where you would plug your PC into the HG533 and you should be able to access the modems that way.
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ryant704, Sorry dear friend, I have the HG612 out of circuit and on the table beside the computer. I have changed the computer to 192.168.1.100 and I have access to the HG612, log in and click on LAN, I am now on that page and it is telling me that the IP address is 192.168.1.1 and the MAC address is 5C:7D:5E:93:D4:01. However, no amount of clicking, thumping, using the backspace key or the delete key, can I delete these numbers or add others. Even the help file does not help in changing the IP address. Please put me out of my misery.
regards,
derfledermause.
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You need to click on 'Basic' at the left, then Select 'Lan'. At the top, where it says 'Lan host settings', change the IP address to 192.168.1.254, then click 'Submit' (to the right of that section).
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Sorry, this becomes more and more curios, I did exactly as you suggest and immediately got an error message stating that you cannot have to addresses the same. This is in Basic, LAN, Lan host settings. I tried to rectify the situation by changing the last three numbers and now it has locked me out and I cannot reconnect.
regards,
derfledermause.
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I am trying to find a solution. I am reflashing the HG612, that is the only way I can think of, of starting afresh and being able to access the modem. Once this is completed I will try again to change the IP address to 192.168.1.254. As I am writing this post the screen is now showing "This page cant be displayed", the HG612 is obviously not accepting the software, or is there another explanation. I started as before, remove the power, wait for a few minutes, power up with reset pressed for 5 seconds, accessed the HG612 by 192.168.1.1 and proceeded to access the software, but after a few seconds got the message as above. I assume by resetting that the IP address is set back to 192.168.1.1, I will now try again.
regards,
derfledermause.
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Sorry about this, you always think of something straight after you press post. After all is done and everything is running ok, is it OK to leave the computer with the IP address of 192.168.1.100
Thank you.
regards,
derfledermause.
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Sorry about this, you always think of something straight after you press post. After all is done and everything is running ok, is it OK to leave the computer with the IP address of 192.168.1.100
Thank you.
regards,
derfledermause.
I believe because the IP of the computer was set .100 is why it didn't respond to the .255 because it was out of range you needed to remove the IP from the computer and allow it to auto-assign.
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Sorry still no joy, reset again, manage to get it to recognise 192.168.1.1 and it asks for where the software is, I access the software file and it starts as normal to flash, about 1 minute later I get the "This page cannot be displayed" message. I have waited over 10 minutes after that in .case it is doing something in the background but nothing. On the page displayed is a little box, "fix connection problems". Click that and I get the "Windows network diagnostics" box up with the message"Windows could not automatically detect this network's proxy settings". It is obvious that I have done something wrong when trying to alter the IP address in the first instance, also that a reset is not a fix for the fault. Can anyone of you good people help in this respect?.
regards,
derfledermause.
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Sorry ryant704, but I need to keep that IP address to reflash the HG612 do I not?. Once I have accomplished that, then I change the computer IP back to what it was, then change the IP address of the HG612?. Is that correct sir?.
regards,
derfledermause.
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Sent a PM to you
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Sorry still no joy, reset again, manage to get it to recognise 192.168.1.1 and it asks for where the software is, I access the software file and it starts as normal to flash, about 1 minute later I get the "This page cannot be displayed" message.
That's perfectly normal when flashing the router. Leave it until all the lights are stable, then point your browser at 192.168.1.1 again and log in. I haven't seen what ryant704 has said, but the reason it didn't accept the change of IP address earlier was probably because the address you were trying to change it to (192.168.1.254) is already being used by another device on the network (probably the router).
If you can log into the web interface of the HG612 using 192.168.1.1, you should be able to use that same IP address to connect DSLstats to it.
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Sorry gentlemen but it stubbornly refuses to accept the software. I am obviously at the computer and trying all I can. I have just seen the other posts and will respond, but at the moment, even after the HG612 has powered down and I have rebooted the computer. I can, through Internet explorer, access 192.168.1.1, it asks for the software, I access that and it goes for exactly 40 seconds, then you see the window at the top change, then 20 seconds later I get the "Windows not connected" message. roseway dear sir, I have just seen your post and will act on your info. ryant704 yours also dear sir.
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OK, I have started from scratch. then set computer to normal, then set to 192.168.1.100, powered up the HG612 with reset pressed for more than 5 seconds, after waiting for lights to settle although the LAN2 light flashes now and again. Access Internet Explorer, put 192.168.1.1 into the search bar and it asks for the software, I find the software and press the continue button and the process starts. after 40 seconds the second top box changes from 192.168.1.1, to the rotating circle icon and "waiting for 192.168.1.1", a further 20 seconds and I get the "This page cannot be displayed", now I notice that the power light on the HG612 is flashing for a short time, then ceases. I am sorry but I am not qualified enough to know whether the problem is with the HG612, the computer, the software, or with the operator even. As the problem manifested itself when I was trying to set the IP address in the HG612 to 192.168.1.254, this is when the bottom of the page went yellow and the mistake message appeared. I assume that is where the problem lies. Unfortunately I have now tried more than 6 times to reset the equipment and flash the software, however it keeps doing what I have chronicled above. I am beginning to think that I have broken the HG612, but surely not, simply by trying to change an IP address!!.
regards,
derfledermause.
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When you are installing the software, once done you will get the "cannot display page" just wait for the HG612 to bootup and you should be able to access the modem again via 192.168.1.1
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ryant704, I sincerely hope that you are right, forgive me but its been a long day and I am punch drunk. I will return tomorrow and begin again. I cannot thank you people for the continuing help that has been forthcoming.
regards,
derfledermause.
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When you are installing the software, once done you will get the "cannot display page" just wait for the HG612 to bootup and you should be able to access the modem again via 192.168.1.1
This is correct advice.
Be patient though as it can take 2 or 3 minutes before the modem decides to reboot itself (watch the lights - they should go OFF then flash for a while, then stabilise again.
Once the lights are stable, access the HG612 via 192.168.1.1 (PC still set as 192.168.1.100 & plugged into the HG612's LAN2 port).
Change the modem's IP address to 192.168.1.254
Enter http://192.168.1.254 into Internet Explorer's address bar & you should then be able to login to the modem's GUI using admin for Username & admin for Password.
If that all works O.K, connect an ethernet cable into the HG612's LAN2 port & a spare LAN port on the HG533 router & connect your PC to another port on the HG533 router.
In future, you can access the router via 192.168.1.1 & access the modem via 192.168.1.254
Any monitoring software you use (Roseway's, mine or anything else - e.g. direct Telnet access) will need to have the IP address set to 192.168.1.254 as it needs to access the MODEM via the ROUTER).
You CAN keep the PC set as 192.168.1.100 (if you wish).
By keeping that as a fixed IP address it does mean you will be able to access the internet as normal, access the modem via the router & also access the modem directly if you ever needed to.
Any other PCs connected via the router (cabled or wirelessly) using automatically allocated IP addresses can access the modem via the router, but would not be able to access the modem directly unless they also had fixed IP addresses in the range 192.168.1.xxx
If a picture really is worth a thousand words, please see my very rough sketched diagram attached to this post.
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OK, I have taken on board all the info given. This morning, changed the computer to 192.168.1.100, connected cable between computer and HG612, powered up the HG612 with correct reset procedure. Accessed Internet explorer, input 192.168.1.1 and proceeded to flash the HG612, this time I went away and left it for over half an hour. On return exactly the same as yesterday, the HG612 can not be accessed as, in my opinion the software flashing is not taking place, something is stopping the process after about 50 seconds as I said yesterday. After input in IE of 192.168.1.1, you get the statement asking for where is the software, go through the procedure to find it and input into the correct box and click "update software". In the second bow along the top of IE, is the box with the Explorer logo, in that box for a brief time is "192.168.1.1", after a few seconds it changes to "waiting for 192.168.1.1", then it changes to "this page cant be displayed". It is now painfully obvious that there is something wrong, it has happened when I accessed the page in the HG612 to change the address from 192.168.1.1 to 192.168.1.254. As soon as I wiped out the last 1 and input 254 the bottom of the page changed colour and I got a warning notice that you could not have two addresses the same. This problem manifested itself from that point, the HG612 will not accept the flash software for some reason. Any help at this point would be appreciated.
regards,
derfledermause.
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Power on the modem, hold the reset button for a good 10/15 seconds. Also try using a different Web browser Like Chrome or Firefox. This will hard reset the modem, then start from the beginning again.
It should work, there is no reason not to work. Can you link me to the Firmware that you are using please?
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ryant704, Yes I will try to do as you suggest. As for the "firmware you are using"?, forgive me but are you asking for information from the HG612. At this point I have picked up the HG612 and on the bottom there are various stickers with info; one of then has this info:
Firmware Version: V100R001C01B028SP10
Firmware is not software so I hope I have assumed correctly.
Unfortunately I have a doctors appointment this afternoon which may result in a hospital visit, so if I do not respond for a while (day or days), I have not left the country and will return.
regards,
derfledermause
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Initial attempt using Mozilla firefox has given the same result, after a while it timed out and the software has not loaded. I have noted that the LAN2 socket on the back of the HG612 has two led's, one is green and lit while the cable is plugged in, the other is yellow and I have noticed that when the problem is there, this led is flashing twice every few seconds.
regards,
derfledermause.
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I do not think, for one moment, that there is actually anything wrong or that any damage has been done.
Let us think back to the point of changing the IP address by which the HG612 is addressed. The instruction to change from 192.168.1.1 to 192.168.1.254 had to be given (obviously) via the 192.168.1.1 address. Once the HG612 had accepted that instruction, there would be no more communication between it and your computer until such time as you closed the browser, terminating the now dead connection link via 192.168.1.1 and re-opened the browser, making a new connection via 192.168.1.254
If that is still a little bit confusing, consider this example. You have two telephones, connected by two separate lines, to a look-out post at the top of the tower. You pick up the green coloured phone and call the person in the look-out post on their green coloured phone and say "lets communicate via the red phone". The look-out person puts down their green phone and picks up the red phone. Now assume you have been momentarily distracted and you fail to put down your green phone and pick up your red one. You attempt to continue to talk to the person at the look-out post without success . . . until you put down your green phone and pick up the red one. That is what happened when you reconfigured the HG612 from using the 192.168.1.1 to using the 192.168.1.254 IP address. :doh:
I need to explain that the 'reset' button on the HG612 serves two purposes. You already know of the more advanced use, to enable access to the firmware upload page of the boot-loader. That takes place when the HG612 is powered up with the 'reset' button being held operated. There is also a more normal use for that button and that is to reset the device to its default settings. This usage of the button would be, for example, when a mistake has been made in attempting to re-configure the device via its graphical user interface (GUI). With the HG612 powered up, just press and hold the button for about ten seconds, then release it. Watch the LEDs. The HG612 should reset itself to its internal defaults and re-boot. Once that has occurred, the access address will have been reset to 192.168.1.1
I'll reiterate. Nothing you have done has caused any harm or damage. It is a very confusing concept to understand. It is also very difficult to try to explain what is actually taking place. ;)
The main rule is that you cannot have two devices with the same IP address present on a network. As, by default, both the HG612 modem and the HG533 router are configured to respond at the 192.168.1.1 IP address, one of them needs to be changed. It is best to change to address of the HG612 modem and Eric suggests using the 192.168.1.254 address. Once that has been done, everything will then work when connected as shown in Bald_Eagle1's sketch.
Finally, would you like to disclose your home location? (Just the city, town, village or hamlet.) You never know, a fellow Kitizen may be 'just around the corner' and could make a visit to assist you with this re-configuration task.
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burakkucat, May I thank you for your post, I will admit that the head is down because I simply do not understand the vageries of internet linking, protocol, and other problems. I can not understand how I got it right in the first instance only to find that the IP address was wrong, then my attempt at changing the IP address could have such an effect. I have taken notice of all the info that has been forwarded to me including your last post, I must admit that I am clinging to your description of the reset button and hoping beyong hope that my next attempt will be fruitful. My location is in my members profile. Unfortunately tomorrow is going to be a full day for me, family commitments etc. so it may be Friday before I get a chance to try again.
Simply saying thank you is so small a token of the appreciation of the help being given.
regards,
derfledermause.
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Snadge .............. a good arrow and you could hit his house from yours !! Get yersen round there mate !! ;D ;D ;D
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Snadge .............. a good arrow and you could hit his house from yours !! Get yersen round there mate !! ;D ;D ;D
Oh, yes, I see what you mean. ;) Snadge, you need to contact d*mause by PM and arrange a mutually convenient time for a visit. :)
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Hello, By pure chance a good friend of mine that has his own computer business, called in to see me today. In the course of conversation, the problems with the HG612 came up. He asked to look at the problem and has confirmed that the device is broken, it is impossible to communicate with the device. I have said before that I am ignorant of matters concerning internet connectivity and the accompanying equipment. However, I suggest that you investigate this problem, I hold no animosity for the cause of the problem, in all probability, it may have been of my own doing. There are others who may take a completely different attitude. I am hoping that the EBay seller will exchange this equipment, then I will try again.
Thank you.
regards,
derfledermause.
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I am a gluten for punishment, just ordered another HG612 from EBay, when it arrives I will try again.
Thanks.
regards.
derfledermause.
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The firmware is the software as you call it, I highly doubt the HG612 is broken. Probably something really easy you are missing and you will even hit yourself.
Maybe send a message to Snadge and see if he can help you out? It honestly shouldn't take more than 5 minutes, 10 minutes maximum.
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Gentlemen, To carry out what is being done on here, I assume someone has been inside an HG612, when I look at this one there is a hole dead centre of the bottom of the device. Is this the only screw holding it together?, if it is not then the only other ones can only be under the four feet. If I may, I can assure you that the HG612 is dead, it simply will not accept any command or IP address. Take a motor car spark plug, they make millions every year, what is their failure rate?. I just might have been unlucky and bought a "Monday morning" one, another possibility is that the reset switch is faulty, if so it is never going to accept the software if you cant reset it. That is one reason that I am asking if anybody has been inside one of these, how many screws hold it together. Another possibility, who is the electronic wizard who broke the code in the first place?. Now I do show my ignorance in as much as, to do so, did it mean that you need to go inside with oscilloscopes and digital test equipment?. My point being that if we can find a fault with the device, then we can alert others not to make the mistake I did, that's assuming that it was my fault in the first place.
It is no matter, when the new one arrives, I sincerely hope that you good gentlemen will not desert me and "we" will have another go, said tongue in cheek of course!!!.
regards,
derfledermause.
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The maestro responsible for all of the experimental and development work with the Huawei HG612 is our fellow kitizen, Asbokid.
I am puzzled by you description of the underside of the device. All HG612s that I have handled have two 'keyhole' slots in their bases to enable them to be wall mounted. ???
Yes, there are four screws (beneath the rubber feet) which hold the device together.
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In my life time I have had occasion to try to fix household appliances, I have come accustomed to looking under stickers and the feet of equipment, for the screws that hold them together. I also have a battery of "bits", that is the bits required to get so called security screws out. Some have a hexagon hole, so you would think "I need an allen key", only to find that there is a pin sticking up the middle of the hexagon hole, stopping you using a standard allen key. There are a number of stickers on the bottom of the HG612, in the centre one, if you run your thumb nail gently across it you can feel a small indentation, that's is where I would look first if I wanted access. Other than that, then I would be looking under the feet, you are right of course, in that it also has the two L shaped slots for wall mounting. Prompted by your post, I have done an internet search for info on the HG612, I have indeed come across another site where Asbokid is giving a resume`of work on the HG612. He may as well be talking in mandarin Chinese or Swahili for all the sense I could make of it.
regards to all and a happy spring bank holiday.
derfledermause.
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New HG612 arrived midday. I will collect my thoughts before I start.
regards,
derfledermause.
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Help dear friends, I have flashed the new HG612, I have logged on and I have followed the instruction, "Then go to BASIC > LAN and change the IP to 192.168.1.254" I have done this but straight away I have got that warning message about not being able to have two IP addresses the same.
On the upper part of that screen is a box "LAN HOST SETTINGS" below that is a larger box "DHCP SERVER". In the top box is a smaller box marked "IP Address" and in that is 192.168.1.1 it is this last number 1 that I am trying to change to 254. In the "DHCP Server" box there are two boxes, one marked "Start IP address" and below "End IP address". In the upper marked "Start IP address" is 192.168.1.2, in the lower box, "End IP address" is 192.168.1.254.
It was at this point that the problems started the last time, I have logged off, logged on again to make sure that I can. Now I have powered down and disconnected from LAN2. Please may I ask if you would be so kind as to take me through, one step at a time, the procedure to change this IP address and, which address on that page is the right one to change. I assume that the conflict is that I am trying to change the IP address in the "LAN HOST SETTINGS" to 192.168.1.254 and it is immediately in conflict with the same address that appears in the "DHCP Server" box. I am sorry for my caution but I do not want to have a problem yet again.
regards,
derfledermause.
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Here is an action list for you to follow, d*mause:
- Disconnect the HG612 modem from everything except for its power supply.
- Power-up the HG612.
- Whilst is is stabilising, connect an Ethernet cable to its LAN2 port and the other end of that cable directly to the Ethernet port of the computer from which you will be performing the configuration task.
- Push and hold the Reset button for ten seconds. Release the button and wait for the HG612 to reset and stabilise.
- Open your favourite web-browser and enter the 192.168.1.1 address into the browser's address bar.
- You should now see the Huawei login screen. Login with admin & admin.
- Left-click on Basic, left-click on LAN.
- Under the LAN Host Settings heading, change the IP address from 192.168.1.1 to 192.168.1.254 and left-click on Submit.
- You will immediately loose all communication with the HG612. (Remember my earlier analogy with green and red coloured phones?)
- Close the web-browser, wait for a few seconds and re-open the web browser.
- Enter the 192.168.1.254 addess into the browser's address bar.
- You should now see the Huawei login screen.
Once you get to this point, you will have successfully reconfigured the HG612's address.
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Hai, see the image attached. :)
Edit: The DHCP server isn't enabled on the HG612, if yours is something weird is happening. :P
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Apologies if this has been considered and dismissed as a possible reason for problems.
?Browser incompatibility?
For example my Dlink is OK with Firefox when connected to a phone line and working/operating BUT when I'm accessing it standalone not conected to a phone line for say firmware flashing then only Internet Explorer is acceptable: it will not respond to Firefox.
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I believe he has tried Firefox and Internet explorer
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OK gentlemen, now I am scared to death bearing in mind what has gone on before. I have burakkucat giving concise instruction, ryant704, with a warning about the DHCP server. No matter, I began to follow instruction correctly, changed my computer to 192.168.1.100, then started to go down the list. All went well till I changed the address to 192.168.1.254. As before, the DHCP box had a yellow frame around it and the warning message about two IP addresses clashing. No matter, keep going, which I did, "left click on submit" OK, but nothing happened, the screen just stayed there. So I logged of manually and closed the browser. Now, leaving the computer with 192.168.1.100, opened my browser and tried to log on with 192.168.1.254, no joy, "You are not connected to a network". My fault, I had not changed the computer IP address, so did so, back to automatic. Still no joy, "you are not connected to a network". OK, lets try again, change the computer back to 192.168.1.100, access my browser and ask for 192.168.1.1, Log on no problem, change the IP address as instructed to 192.168.1.254, ignore the yellow warning box and log out. Log back in again and "BASIC" then "LAN" and, the IP address is sitting at 192.168.1.1. IT WILL NOT LET ME CHANGE THE IP ADDRESS TO 192.168.1.254.
OK, sensibility again, there has to be a reason why, in burakkucat's instruction, Item 4; RESET button for 10 seconds, this obviously resets something. Bearing in mind previous problems, I kept it pressed for 20 seconds and waited quit a long time before attempting the next instruction. I have tried the process twice and although the IP address screen, an image of which ryant704 kindly sent me, when I change the address then click "submit", nothing happens!!. I should "loose communication" as burakkucat indicates in his instruction. It does nothing and I have to log out manually. What am I doing wrong?, I don't think I am, so start looking for that which could be wrong. The power units?, I have two, the old one, that's the one from the HG612 that went belly up shows; 12.17V dc, the new one shows; 11.8V dc. these are obviously "No load" voltages, I have no way of checking the "on load" voltages. There is a communication cable from the port on the computer to "LAN2" on the HG612, A mains powered PSU with power connector to the HG612 and a reset switch. I have successfully flashed the firmware, all I have to do now is change the IP address of the HG612, how hard can it be and what would stop it happening. Honestly, I have looked at this for some time now and I cannot see where I am going wrong. I have all the relevant instructions copied from the KITZ site so that I do not make a mistake, the fact remains that it will not allow me to change the IP address of the HG612.
Thank you,
regards,
derfledermause.
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How about trying to change it to some other IP address e.g. 192.168.1.200, 192.168.1.150 or 192.168.1.27 etc?
i.e. anything lower than 254.
The DHCP Server 'Enable' box should be unticked, as should any other tickable boxes in that screen.
While you are trying to reset the modem's IP address, the computer's own IP address needs to be fixed at 192.168.1.100
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Thank you Bald_Eagle1, I carried out burakkucat's instructions again but changed the IP address to 192.168.1.200. as you suggested. The first thing I noticed was that I could not "Log out", that is what the instructions said would happen. Now close the browser, reopen the browser and open 192.168.1.200. At this point I stripped naked, shouted "Eureka" jumped into the bath and measured the amount of water that had spilt!!!. The HG612 is operating as it should. Now I will close down, install the equipment as directed and hopefully try to start and use the stats software.
regards,
derfledermause.
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The Eagle has landed ........... so to speak. ;) ;D
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At this point I stripped naked, shouted "Eureka" jumped into the bath and measured the amount of water that had spilt!!!
Too much information! ;D
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OK fellows, Equipment, HG612-HG533 cabled correctly and DLStats started, it has logged on and seems to be operating OK. Bare in mind that this is the first time I have had the program running, so don't know what to expect. First, can I say a big thank you to those who obviously did a lot of work to crack these devices and allow us to monitor our line stats. Asbokid, Bald_Eagle, burakkucat, ryant704, roseway and those that I have not met yet. Also the same thanks to these same people for steering me through what became a somewhat daunting process. However, these instructions, given in good faith, in my case, did not work, this is NOT a complaint, more a case of "why". If it can be found out "why" then maybe some other poor soul doesn't have the problems I had. With the first HG612, I honestly do not know why it went wrong, I did create a misdemeanour in that I did plug and unplug cables with the power on, something I know you should never do. With the "new" HG612, everything went OK till it came to changing the IP address to 192.168.1.254. No doubt this has been an instruction used many times before, why did it not work this time?. When instructed to try another numeral in place of 254, in this case 200, all worked. However, what little I do know on this subject leads me to believe that there are some numbers that you cannot use for this replacement as they would clash with others.
As I am writing this post, I minimised DSLStats, I have gone to see how its working and it is off line. I assume that you must not minimise the program?. Of course, the other thing to do is read the help file, something one never does till forced to do so.
Once again, many thanks for all your help.
regards,
derfledermause.
PS: If I want to ask questions about the software monitoring programs, do I carry on on this post or open another post?.
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PS: If I want to ask questions about the software monitoring programs, do I carry on on this post or open another post?.
It would be better to start a new thread, I think.
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PS: If I want to ask questions about the software monitoring programs, do I carry on on this post or open another post?.
It would be better to start a new thread, I think.
I'll second that advice. :)
Congratulations in 'getting there' (eventually).
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Hello, hope you are all enjoying the holiday weekend. One last request, where do I find Bald_Eagle1's software please?.
Thank you,
regards,
derfledermause.
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One last request, where do I find Bald_Eagle1's software please?.
http://forum.kitz.co.uk/index.php/topic,12284.0.html
Link to the software in a couple of posts down