Kitz Forum
Broadband Related => ISPs => Topic started by: tejmeister on February 03, 2013, 01:31:39 PM
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Hello, novice here. We are in Ealing, West London, and have BT Infinity. We are experiencing dropping on our wireless, intermittently and at random times. Ethernet cable works fine. Set up as follows:
Huaewi HG612 takes phone line into it.
Netgear WNDR3400v2
This has been an ongoing issue for many months now, BT have replaced our home hub a number of times (never the Huaewi box). Every time an engineer has visited they have said everything is working fine - but the problem is still present and intermittent across a range of windows/mac/android devices. Out of desperation, we bought the netgear router which didn't change a thing.
These are our line stats:
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN 100M/Full 327531 470123 0 127394 1053081 00:09:12
LAN1 Link Down 2303 0 0 728 0 --
LAN2 100M/Full 00:09:12
LAN3 Link Down --
LAN4 Link Down --
2G WLAN b/g/n 300M 49317940 39254993 0 3171808 6344951 00:09:16
5G WLAN a/n 300M 309342 23369 0 284071 4165 00:09:16
Is there a solution to this or should I just leave BT for another ISP. There are a number of LLUs at our exchange (Ealing, LWEAL)?
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Have you tried to change the wireless channel ?? If not, move it to one of the higher channels and see if that irons out your problem ?
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Hi there - thanks for this - yes we did try and in fact I've just tried again, same issues occurred. It's really starting to perplex me now!
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Hmmm ?? Some of the others may have more to give, but I can't think of anything else personally. If it's only the wireless connection that is proving troublesome, it isn't an Openreach issue whatsoever I'm afraid. Changing the white modem (Huawei) wouldn't make a jot of difference to the issue.
If the Hub maintains synch throughout, then it has to be a geographic/hardware issue ?? Sorry I can't help further. :(
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Im with BlackSheep on this one. Changing channels is normally the first step :/
Does the Wireless connection have a clear line of sight to the router. Is there anything nearby which could be blocking the signal or causing interference?
Is it possible to monitor the signal strength on one of the devices?
Netstumbler may be a good diagnostic tool
http://www.ezlan.net/wbars.html
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Netstumbler may be a good diagnostic tool
http://www.ezlan.net/wbars.html
I can't get that link to work, Kitz.
I personally use inSSIDer - you can very quickly see which channels are in use, and signal strength of each.
Wiki article about it : http://en.wikipedia.org/wiki/InSSIDer (http://en.wikipedia.org/wiki/InSSIDer)
Official site : http://www.metageek.net/products/inssider/ (http://www.metageek.net/products/inssider/)
And I'd add my voice to the chorus of "check which channels are in use, and try changing to a free one"
Ian
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>> I can't get that link to work, Kitz.
Weird - it seems to be working fine here ??? Its just a wee interpretation of Netstumbler and signal strength.
>> inSSIDer began as a replacement for the aging NetStumbler
Probably best going with inSSIDer then. Admittedly my 'days of NetStumbler' go back quite a few years :-X
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Weird - it seems to be working fine here ??? Its just a wee interpretation of Netstumbler and signal strength.
The link is now working for me here, so maybe it was a hangover from the weekend's TalkTalk problems I was seeing!
Ian
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I now this sounds strange BUT have you checked the microwave! :lol: No if your wifi is being disrupted and it is on more than one device, then something is generating a wifi signal! So what in your house can do that? Or in the neighbourhood. Police transmitters local Starbucks etc. There is an App for checking wifi it might give you a look see to find what is disrupting yours.
Dwight
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Thanks very much all for the replies. Kitz, when the signal drops out, you could be standing right next to it and the same issue occurs. Interestingly Dwight there is a microwave less than a metre away from the hub (open plan kitchen / living area). Although its round the corner from the hub - rather stupidly it never occurred to me that this could be an issue.
My next question was going to be if there is any program I could run to monitor the connectivity. I think it is more an issue of connectivity rather than signal strength, as when the connection drops the router is still visible, just no ability to connect. That said it seems that the next step is to run the program you suggest and monitor, firstly with the microwave where it is and then secondly moving it as far away as possible.
I can't think what else might cause interference in our current set up, so ill give that a try. Thanks all for your help! Ill keep you posted.
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Now then, this is beginning to sound more like you're losing the PPP Session (IP address) than the actual wireless connection.
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We have a certain area where I work, that sees this very same issue spring up more frequently than it really should do. The only thing I will say, is that it is ECI equipment, not Huawei like yours is.
You may want to get Bald Eagle involved in this, as he is the 'stats-master' when it comes to all things FTTC. If all else fails, ask your ISP to view the 'Radius Log' to see how many 'log on attempts' are being made on a daily basis. You could indeed need a new white modem, or more likely, a 'Lift & Shift' (A new FTTC port allocating). All this is based on my assumptions of what I've read. Others may see it differently ?
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:hmm: Hmm . . . If it is a case of 'loosing' the PPPoE service, then wired and wireless devices should be affected exactly at the same time, without exception.
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Yup, good point B*Cat. Forgot the OP comments it's ok via Ethernet. :blush: