Kitz Forum

Broadband Related => Known Network Issues + MSO's => Topic started by: Azzaka on January 03, 2013, 11:58:59 AM

Title: READING AREA : DEGRADED SERVICE - Update 3 - Resolved
Post by: Azzaka on January 03, 2013, 11:58:59 AM

BT Incident Reference:   144       Issue :   3    
    Detected Date:   03/01/2013       Detected Time:   10:45
    Start Date:   03/01/2013       Start Time:   10:45
    Anticipated Clear Date:   03/01/2013       Anticipated Clear Time:   17:00
    Next Update Date:   03/01/2013       Next Update Time:   16:30
    
    Incident Headline:    : READING AREA : DEGRADED SERVICE
    
    Incident Details:    At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
    Progress Details:    All scripts have been run as of 14:42 restoring service to all customers across all affected ERX. BT Wholesale are carrying out further checks to confirm customer service is stable. Next update 16:30.

Title: Re: READING AREA : DEGRADED SERVICE - Update 3 - Resolved
Post by: renluop on January 03, 2013, 03:42:34 PM

Same as  this one (http://usertools.plus.net/exchanges/mso.php?id=104)?
STRINGW was down well before time on BT notice and not up to after 7am.

Title: Re: READING AREA : DEGRADED SERVICE - Update 3 - Resolved
Post by: Azzaka on January 03, 2013, 05:16:30 PM

Aye thats when it started. Was fixed about 9am and then came back with a vengence about 10:30am.