Kitz Forum

Broadband Related => Known Network Issues + MSO's => Topic started by: waltergmw on September 17, 2012, 04:06:43 PM

Title: Advance notice of Broadband works
Post by: waltergmw on September 17, 2012, 04:06:43 PM

This note from Plusnet might alert any unfortunates to a possible reason for any difficulties.

Kind regards,


Service: Broadband
Posted: Mon, Sep 17 2012 at 15:53:49
Subject: Planned BT Network Maintenance - Week commencing 17th September

When's this work happening?
Early hours of most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between Midnight and 6am.

18th September

19th September
Sheffield / London Catford / Wolverhampton

20th September

21st September
Sheffield / Cardiff / Edinburgh / Lincoln / York

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any end users having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards,

Chris Purvey
Customer Support
Title: Re: Advance notice of Broadband works
Post by: renluop on September 17, 2012, 04:51:48 PM
Perhaps some of the rare times that turning off the router overnight is advised?
Title: Re: Advance notice of Broadband works
Post by: kitz on September 17, 2012, 08:43:39 PM
Thank you for posting walter.