Kitz Forum

Broadband Related => ISPs => Topic started by: UncleUB on June 17, 2012, 07:53:30 AM

Title: MAC Advice
Post by: UncleUB on June 17, 2012, 07:53:30 AM
Hi all.

My O2 contract with O2 LLU expires 18th July and I am leaving to go with a Digital Region isp who can offer me FTTC.When would be the best/correct time to acquire a MAC from O2.
I pay my line rental to BT by the way.
Title: Re: MAC Advice
Post by: silversurfer44 on June 17, 2012, 09:10:21 AM
Hi UncleUB, no doubt the best person(s) to answer would be one of the isp reps that frequent the forums. However I would suggest request the MAC 18th July. Just be aware that some ISP's renew your contract automatically, O2 is not one of them in my experience.
My contract expired in May 2010 and as at this moment I don't have a contract with them.
As far as I remember one has to use the MAC in ten days of acquiring it, at least it was the last time I got one.
I would say do not request the MAC before the end of the contract as they may try and get some money out of you for doing so.

Good Luck.
Title: Re: MAC Advice
Post by: UncleUB on June 17, 2012, 09:28:08 AM
Quote
As far as I remember one has to use the MAC in ten days of acquiring it,

I think it is 30 days now... ???

I also think (although could be wrong) O2 want their router back or they will charge you.  ???

And according to this thread they will charge you if you use the supplied MAC code within 7 days of issuing it  ???

http://forums.thinkbroadband.com/o2/4100876-o2-mac-code.html

Looks like it is better to wait until your contract has expired... :hmm:
Title: Re: MAC Advice
Post by: Oranged on June 17, 2012, 10:27:30 AM
11 July.......then give the MAC to the new ISP on 18 July.

This will keep you in compliance with the 7 days notice period for O2 contracts. When O2 give you the MAC, they will tell you not to use it for 7 days.
Title: Re: MAC Advice
Post by: UncleUB on June 17, 2012, 10:36:02 AM
Thanks Oranged  :)
Title: Re: MAC Advice
Post by: silversurfer44 on June 17, 2012, 11:10:56 AM
How times have changed :o
If I may just elbow my way in a little bit please?

How would I go on, seeing as I don't have a contract?
Thank you in advance.
Title: Re: MAC Advice
Post by: silversurfer44 on June 17, 2012, 01:08:07 PM
Just been reading all about it on the tbb forum where it seems a number of familiar names seem to hang out.
Question has been answered.
Title: Re: MAC Advice
Post by: UncleUB on June 17, 2012, 04:15:08 PM
Just been reading all about it on the tbb forum where it seems a number of familiar names seem to hang out.
And what a shady bunch of characters they look  :D
Title: Re: MAC Advice
Post by: silversurfer44 on June 17, 2012, 04:43:30 PM
And some of them get all over the place. I bumped into one in the Squatters Arms not long ago. ;D
Title: Re: MAC Advice
Post by: UncleUB on June 17, 2012, 04:48:35 PM
And some of them get all over the place. I bumped into one in the Squatters Arms not long ago. ;D

 ;)

Didn't know you used that den of iniquity Colin  :D
Title: Re: MAC Advice
Post by: Azzaka on June 17, 2012, 04:49:21 PM
My question is: Can they legally charge you? and then, Should they charge you if you use your MAC within 7days?
Title: Re: MAC Advice
Post by: UncleUB on June 17, 2012, 04:51:13 PM
My question is: Can they legally charge you? and then, Should they charge you if you use your MAC within 7days?

Hi Azzaka.......I haven't a clue tbh.Its something I haven't heard before.  :shrug2:
Title: Re: MAC Advice
Post by: bbnovice on June 17, 2012, 08:53:59 PM
I went through all this when I migrated from Virgin ADSL to BT FTTC. Virgin gave me nothing but grief and tried (but failed) to charge me but they are NOT allowed to do this according to OFCOM. The latest OFCOM rules are shown below (see site maccode.org.uk for further details). But do not confuse the issue of issuing a MAC with the notice period that your current ISP may be entitled to. They are totally different issues and involve seperate financial obligations.

   New Rules by Ofcom on switching

With the introduction of new rules, OFCOM has curtailed the rogue practices by some ISPs who effectively prevented customers from migrating to new ISPs by not issuing MAC code. The following are the salient points of the new rules:

1 The existing broadband provider must supply a MAC on request by the customer within five working days, along with its expiry date, and must not charge for this service
2 The new provider must accept a valid MAC.
3 The existing provider cannot withhold a MAC for any reason like debt collection, or for contractual reasons
4 If the customer requests for a MAC inside the minimum contract period the customer will still be liable for any contractual obligations (including paying subscription charges for the minimum contract period, etc)
5 The provider must explain the reasons to the customer if a MAC cannot be issued.
6 Providers should offer the customer reasonable assistance in migrating from or to another provider
7 The provider must not disconnect a customerís service if a MAC is requested
8 The provider must provide two different ways to obtain a MAC (e.g. by phone, post, website, etc)
9 A provider must re-issue a MAC on subsequent requests if the previous MAC has expired
10 The new provider can still refuse to supply a service for business reasons including credit worthiness
11 It is only compulsory for an ISP to provide a MAC for home consumers and small businesses (with fewer than ten employees).
Title: Re: MAC Advice
Post by: Oranged on June 18, 2012, 09:50:01 AM
My question is: Can they legally charge you? and then, Should they charge you if you use your MAC within 7days?

If you cancel/migrate during a rolling 30 day contract period without giving the 7 days notice period this contract term applies:

Quote
7.7. If you're leaving home broadband, we'll give you a MAC code. Or you can call and tell us the
date you want to leave us, as you're not keeping broadband (or you're going to cable). You‟ll
be charged until your broadband is connected to your new supplier, or until your service with
us ends. Make sure you give us 7 days notice to avoid any additional charges.
Title: Re: MAC Advice
Post by: Azzaka on June 23, 2012, 11:45:03 AM
Ahh Thanks Oranged.
Title: Re: MAC Advice
Post by: UncleUB on July 09, 2012, 08:28:02 AM
Can someone clear a point up for me...

Does O2 (LLU) have to requested a MAC for you from Openreach.

They say they do,I have been told they don't?

Was told the MAC I requested at 1.32pm Saturday would be with me within 24 hours,well it still hasn't arrived.I phoned yesterday and they apologised and said they would request it again from Openreach......Don't Openreach work weekends?
Title: Re: MAC Advice
Post by: kitz on July 09, 2012, 09:18:52 AM
They say working days, which doesnt include weekends or bank holidays.
Title: Re: MAC Advice
Post by: UncleUB on July 09, 2012, 09:33:53 AM
They say working days, which doesnt include weekends or bank holidays.

Thanks Kitz,

perhaps they should tell you that when you ask for a Mac,it would stop a lot of confusion especially when you are told it will be with you within 24 hours and to keep an eye on your inbox.
Title: Re: MAC Advice
Post by: roseway on July 09, 2012, 09:38:41 AM
OFCOM rules say 5 working days, don't they?
Title: Re: MAC Advice
Post by: UncleUB on July 09, 2012, 09:48:35 AM
OFCOM rules say 5 working days, don't they?

Realistically then I have to give them till Friday.
Title: Re: MAC Advice
Post by: roseway on July 09, 2012, 10:01:44 AM
Yes, here's the official OFCOM information: http://consumers.ofcom.org.uk/tell-us/telecoms/service-problems/migration-authorisation-codes-macs/
Title: Re: MAC Advice
Post by: silversurfer44 on July 09, 2012, 10:17:30 AM
Were you forgetting the working class ? ::) They are still on 5 days.  :)
I've just got off the phone to O2 and should have the make anytime soon.  :fingers:
As you said Phil when mentioning fibre the towel went in and the bag was on its way.
Title: Re: MAC Advice
Post by: silversurfer44 on July 09, 2012, 11:16:42 AM
 :clap: The mac has arrived. Not to be used before 7 days otherwise there will be a charge of £15.
Have you got yours UncleUB?
Title: Re: MAC Advice
Post by: UncleUB on July 09, 2012, 11:45:08 AM
NO !!!!  >:(

But just spent 15 minutes on phone and eventually was given one verbally over the telephone.........Grrrrrrrrrrrrr  :angry:


Title: Re: MAC Advice
Post by: silversurfer44 on July 09, 2012, 12:12:14 PM
I really do wonder why the difference in O2 staff. My experience was absolutely painless and smooth, yet you seem to have had the opposite. :o
Title: Re: MAC Advice
Post by: UncleUB on July 09, 2012, 12:14:17 PM
Mac and order has now been passed to Origin Broadband,going live date approximately 23rd July
Title: Re: MAC Advice
Post by: silversurfer44 on July 09, 2012, 12:25:02 PM
Good for you Phil.
My turn to ask a question, if I may be so bold as it is your thread.

Does the waiting time to go live count as notice time to O2?

Never mind I have just seen your post in Happy37's post
Title: Re: MAC Advice
Post by: UncleUB on July 09, 2012, 03:02:10 PM
Hi Colin,  :)......ask away,doesn't matter to me about me starting the thread.Now whether I can answer with any sense is another matter   ;D

as I understand it,if you switched over(went live) with your new isp before the 7 days was up then they would charge you £15,but tbh I don't think many isp's can get you switched over in less than a week.
Title: Re: MAC Advice
Post by: kitz on July 09, 2012, 03:53:07 PM
Good luck guys :)
Title: Re: MAC Advice
Post by: UncleUB on July 11, 2012, 01:27:27 PM
I was given an approximate date of going live on the 23rd.Just received an email saying the official date that Openreach have given them is the 3rd August between 8am and 1pm..

I guess Origin are at the mercy of Openreach as to when they go to the cabinet
Title: Re: MAC Advice
Post by: silversurfer44 on July 11, 2012, 01:42:23 PM
Well I did wonder how the engineer was going to get round all those cabinets in one day.
There's yours, Happy37 and mine.  ::)
Title: Re: MAC Advice
Post by: UncleUB on July 11, 2012, 01:54:26 PM
Well I did wonder how the engineer was going to get round all those cabinets in one day.
There's yours, Happy37 and mine.  ::)

They did say that local engineers had been pulled to other areas due to demand.........Of course he could have been telling me porkies  ;D
Title: Re: MAC Advice
Post by: happy37 on July 11, 2012, 02:59:48 PM
Well I did wonder how the engineer was going to get round all those cabinets in one day.
There's yours, Happy37 and mine.  ::)

My fibre broadband install date with PlusNet is now the 24th July.

It was orignally the 23rd.    ::)

Oh well - only 1 day out...........can't wait!    :)    ;)    ;D

Good luck with your own installs ss44 and UncleUB - please let me know how you get on.

Regards

happy37


Title: Re: MAC Advice
Post by: silversurfer44 on July 11, 2012, 03:04:22 PM
 :( I'm waiting to see if I get re-scheduled now.
I just checked on the BT site and I'm still scheduled, so far.
Title: Re: MAC Advice
Post by: UncleUB on July 11, 2012, 04:00:46 PM
I guess BT's customer take preference over others so nothing to do but be patient  >:(  ;D
Title: Re: MAC Advice
Post by: burakkucat on July 12, 2012, 12:02:19 AM
I guess BT's customer take preference over others so nothing to do but be patient  >:(  ;D

That is strictly verboten.  >:(  Openreach must treat each CP identically on a first come, first served basis.
Title: Re: MAC Advice
Post by: silversurfer44 on July 12, 2012, 07:13:05 PM
Bah!  :wall:
I've been re-scheduled to 30th July. So much for giving priority to BT customers.
I'm now getting O2 begging me to stay by email & texts.

I just hope I am not making a mistake. :fingers:
Title: Re: MAC Advice
Post by: happy37 on July 12, 2012, 09:16:42 PM
Quote
I'm now getting O2 begging me to stay by email & texts.

Indeed yes, same here. Have had emails and texts from o2 bombarding me to stay with them. Not now, it's too late, I'm moving on.........  :no:

Quote
I just hope I am not making a mistake. :fingers:

Hope I'm not making a mistake either - the good thing is that my fibre install date with PlusNet is still the 24th July. It was originally the 23rd.

Good luck, ss44 - please keep us all posted.

Regards

happy37
Title: Re: MAC Advice
Post by: happy37 on July 16, 2012, 06:13:23 AM
Bah!  :wall:
I've been re-scheduled to 30th July. So much for giving priority to BT customers.
I'm now getting O2 begging me to stay by email & texts.

I just hope I am not making a mistake. :fingers:

ss44 and UncleUB

Good morning.

Just popping back to ask if the scheduled dates are still the same for both your respective FTTC installations?

@ss44 - 30th July?

@UncleUB - originally the 23rd July like mine, but changed to the 3rd August. Is this still correct?

Good luck to both of you. :fingers:

Regards

happy37
Title: Re: MAC Advice
Post by: UncleUB on July 16, 2012, 07:45:57 AM
Good morning Happy  :)

Still the 3rd August for me(up to now) :fingers:

Tbh the 23rd July was a rough estimate and not an actual fixed date that had been rescheduled  :)

I have received from O2 a large blue prepaid bag to send their router back once I'm live with my new provider,failure to return within 30 days will incur a £20 charge.
What do the do with all these returned routers..... ???
Title: Re: MAC Advice
Post by: silversurfer44 on July 16, 2012, 08:15:30 AM
Good morning Happy37 & UncleUB,
still scheduled for 30th July.
I received my bag last week with the same threat inside the envelope.

>>What do the do with all these returned routers.....

Ebay, or send them out to subscribers that need a replacement perhaps.
Title: Re: MAC Advice
Post by: happy37 on July 23, 2012, 09:32:31 PM
ss44 and UncleUB

Good evening gents.

Popping back to say that all is ready for tomorrow morning.

Have an AM appointment (8am to 1pm) for the BT engineer to come and install the new FTTC service.

Will pop back with speedtest results etc............

Regards

happy37
Title: Re: MAC Advice
Post by: burakkucat on July 23, 2012, 10:19:07 PM
Hoping all goes well for you, tomorrow.  :fingers:
Title: Re: MAC Advice
Post by: kitz on July 23, 2012, 10:48:35 PM
Good luck for tomorrow :)
Title: Re: MAC Advice
Post by: silversurfer44 on July 24, 2012, 06:43:27 AM
Yawn!!
Good morning all. Yes good luck Happy37, seeing as today is the big day.
We eagerly await the reading of your experiences.
So far I am still slotted for the 30th of July.
Title: Re: MAC Advice
Post by: UncleUB on July 24, 2012, 09:20:03 AM
Good luck Happy,hopefully you should be well on the way to getting switched over... :fingers:


Still Aug 3rd for me (hopefully)  :)

And Monday for you Colin  :)
Title: Re: MAC Advice
Post by: happy37 on July 30, 2012, 11:29:33 AM
Good luck Happy,hopefully you should be well on the way to getting switched over... :fingers:


Still Aug 3rd for me (hopefully)  :)

And Monday for you Colin  :)

ss44

Just popping in quickly this morning to say Good Luck and all the very best for your installation today.

Hope all goes really well for you.    :)   :fingers:

Please let us all know how you get on.

Regards

happy37
Title: Re: MAC Advice
Post by: silversurfer44 on July 30, 2012, 11:37:10 AM
Thank you for the good wishes happy37.
It is this afternoon some time when the big event takes place.
I will be back on to let you know how it goes on.  :fingers:

I hope you got yours sorted.

Title: Re: MAC Advice
Post by: UncleUB on July 30, 2012, 11:40:01 AM
Hope all goes smoothly Colin  :fingers:
Title: Re: MAC Advice
Post by: silversurfer44 on July 30, 2012, 12:03:40 PM
Thank you Phil.
It won't be long for you now. :thumbs:
Title: Re: MAC Advice
Post by: UncleUB on July 30, 2012, 12:06:56 PM
Thank you Phil.
It won't be long for you now. :thumbs:

Hopefully, ;D
Title: Re: MAC Advice
Post by: kitz on July 30, 2012, 05:11:08 PM
Good luck SS, hopefully you will be back soon to let us know how it went :)
Title: Re: MAC Advice
Post by: silversurfer44 on July 30, 2012, 06:34:50 PM
Well hello everyone, I'm back on.
The install went very smooth and glad to say everything is working.
The installer showed me his meter and I was only getting 80meg down and 20meg up.
If that is correct I will be answering the questions before they have been asked.

I Have include a speed test :-
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fwww.speedtest.net%2Fresult%2F2091633445.png&hash=6f041030488210c3c4b3699f469567aa)

Which rather contradicts what the guy showed me. Still early days so I will be patient and see what happens.
Anybody care to enlighten me please?
Title: Re: MAC Advice
Post by: roseway on July 30, 2012, 06:44:39 PM
I'm not in a position to do any enlightening, but I'm delighted to hear that at least it's working smoothly. :)
Title: Re: MAC Advice
Post by: burakkucat on July 30, 2012, 06:44:46 PM
Quote
The installer showed me his meter and I was only getting 80meg down and 20meg up.

That is the Sync speed between his HHT (hand held tester) and the DSLAM in the FTTC, whereas the Speedtest result you have shown us is a snapshot of the current throughput. You should not be too concerned, for the first 24 hours, whilst the "dust settles".  ;)
Title: Re: MAC Advice
Post by: UncleUB on July 30, 2012, 06:49:07 PM
Hi Colin,welcome back  :thumbs:

I see you are faster uphill than downhill.........do the Olympic team know about you......... :D

As Mr Cat says,early days yet  :)
Title: Re: MAC Advice
Post by: silversurfer44 on July 30, 2012, 06:56:22 PM
Well at least it's working and mighty fast at that.
Anything is in improvement on 3.5 meg.
At least I can watch the Olympics without that  hypnotists thing in the middle of the screen. ;D

Yes Burakukcat I should have realized the throughput and sync speeds would be different, but not that different. :o
Early days.

Phil: that's the fastest I've gone uphill in my life. Team GB here we come. :lol:

Now you know what to look forward to UncleUB.
Title: Re: MAC Advice
Post by: kitz on July 30, 2012, 07:23:09 PM
Glad it all seemed to go smoothly.

As regards to throughput speed, it may be interesting to do a BT speedtest to get your IPprofile

>> 80meg down and 20meg up.

Hmmm I may be wrong isnt 80000/20000 what theyd see for the FTTC 80/20 trials?
Title: Re: MAC Advice
Post by: silversurfer44 on July 30, 2012, 07:34:32 PM
Thank you Kitz.
Yes the 80/20 is now the standard connection for the unlimited package.
£26 is the cost and that is what I was paying for a 1/2 meg connection when I first joined the broadband revolution.

I tried the BT speed tester but got an error. I'll try it again now the dust has settled somewhat. :)
Title: Re: MAC Advice
Post by: burakkucat on July 30, 2012, 08:17:36 PM
I believe that Beatie now markets her Infinity product in two varieties -- BT Infinity 1 (40/10) and BT Infinity 2 (80/20).
Title: Re: MAC Advice
Post by: silversurfer44 on July 31, 2012, 07:40:43 AM
I've managed a BT speed test this morning, see attachment.
I think that's alright 'til it settles down.
Title: Re: MAC Advice
Post by: roseway on July 31, 2012, 07:52:29 AM
Now I'm jealous! That looks very good. :thumbs:
Title: Re: MAC Advice
Post by: happy37 on July 31, 2012, 08:45:51 AM
Colin

Good morning.

Very well done!!

Now, is that great or is that great!!!!!    :D

Excellent result - is this BT Infinity 1 or 2 that you've got installed?

Happy surfing................ :)  ;)  ;D

Regards

happy37
Title: Re: MAC Advice
Post by: UncleUB on July 31, 2012, 09:31:30 AM
Good morning all  :)

Look at that speedtest Colin  :silly: :dance: :clap2:

Usain Bolt better watch out  ;D


I have just received my cellpipe modem,so already for Friday,just hope Openreach turn up to the party  ;D
Title: Re: MAC Advice
Post by: silversurfer44 on July 31, 2012, 09:54:33 AM
Ooooweee!

Let's hope it stays that way. I suppose it will go up and down a bit. No worries.
It's a bit cramped in this cabinet though, dark as well. ;D

I hope all goes well for you Phil.
Title: Re: MAC Advice
Post by: kitz on July 31, 2012, 10:38:24 AM
Wonderful!!  :clap:

>> It's a bit cramped in this cabinet though, dark as well.

I bet  :lol: :lol:
Title: Re: MAC Advice
Post by: asbokid on July 31, 2012, 02:26:17 PM
great news silversurfer!
Title: Re: MAC Advice
Post by: silversurfer44 on July 31, 2012, 03:06:19 PM
Thank you all.

@Happy37 it's Infinity2 that have. A tad more expensive but what the heck I can't take it with me.

I don't know when I'll get to watch all these East Enders and things.  :) Asif.
Title: Re: MAC Advice
Post by: UncleUB on July 31, 2012, 03:22:23 PM
Thank you all.

@Happy37 it's Infinity2 that have. A tad more expensive but what the heck I can't take it with me.

I don't know when I'll get to watch all these East Enders and things.  :) Asif.

Didn't know you were Muslim Colin......... :D
Title: Re: MAC Advice
Post by: silversurfer44 on July 31, 2012, 03:37:06 PM
Oops! A Cleric(al) error.

I've just found out that I am on a Gigabit Lan.
I noticed this red lan port at the back of the hub which said Gigabit, so I plugged my Ethernet cable in it to see what would happen. Being a Penguin hugger I ran ethtool and there it was connected at 1000 whatsamacallits.
Title: Re: MAC Advice
Post by: roseway on July 31, 2012, 03:57:52 PM
Quote
it was connected at 1000 whatsamacallits.

Now you're trying to confuse us with technical terms. :o
Title: Re: MAC Advice
Post by: happy37 on August 02, 2012, 12:28:43 PM
Thank you all.

@Happy37 it's Infinity2 that have. A tad more expensive but what the heck I can't take it with me.

I don't know when I'll get to watch all these East Enders and things.  :) Asif.

Great news and looking really good there, Colin.

Hope things are working really well for you.

Enjoy life in the fast lane with Infinity2.  :lol:

Regards

happy37

Title: Re: MAC Advice
Post by: kitz on August 02, 2012, 12:41:46 PM
Two happy bunnies, done and sorted.

UBs countdown now for tomorrow, hoping it all goes well too :)
Title: Re: MAC Advice
Post by: happy37 on August 02, 2012, 01:43:10 PM
Two happy bunnies, done and sorted.

UBs countdown now for tomorrow, hoping it all goes well too :)

Indeed kitz.

Good luck to UncleUB for tomorrow.

Hope all goes smoothly for him too.

 :) :fingers:

Regards

happy37
Title: Re: MAC Advice
Post by: silversurfer44 on August 02, 2012, 02:30:47 PM
Yes.
Good Luck Phil. See you in the fast lane. :fingers:
Title: Re: MAC Advice
Post by: UncleUB on August 02, 2012, 03:42:55 PM
Thanks everyone.  :)

This is a present speedtest(if you can call it speed)  ;D

(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fwww.speedtest.net%2Fresult%2F2096774403.png&hash=d5479f610ccbf9d18ee4b97b7a990327)

I'm hoping for a little improvement   ;D
Title: Re: MAC Advice
Post by: UncleUB on August 03, 2012, 11:26:16 AM
I'm Back  ;D

(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fwww.speedtest.net%2Fresult%2F2098927305.png&hash=9de2afc7bfae1350582afd9a0f8ec524) (http://www.speedtest.net)


Not to bad for a 24mb down,10mb up package
Title: Re: MAC Advice
Post by: silversurfer44 on August 03, 2012, 11:30:09 AM
 :thumbs:

That looks pretty good to me UncleUB.
Happy flying.
Title: Re: MAC Advice
Post by: happy37 on August 03, 2012, 11:32:55 AM
Happy days UncleUB.

Looks great - now sit back, relax and enjoy life in the fast lane.

 :lol:

Regards

happy37
Title: Re: MAC Advice
Post by: roseway on August 03, 2012, 12:59:40 PM
That looks good. A definite improvement. :thumbs:
Title: Re: MAC Advice
Post by: Oranged on August 03, 2012, 02:24:23 PM
From "Slower than 78% of GB" to "Faster than 81% of GB"  :lol:
Title: Re: MAC Advice
Post by: UncleUB on August 03, 2012, 03:08:59 PM
From "Slower than 78% of GB" to "Faster than 81% of GB"  :lol:

Watch out Mr Bolt..........(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fdl5.glitter-graphics.net%2Fpub%2F679%2F679195ou8s4dejfg.gif&hash=f47ab071ab955178930a9c2c3e894db1) (http://www.glitter-graphics.com)
Title: Re: MAC Advice
Post by: kitz on August 03, 2012, 04:36:46 PM
Fantastic UB..   

Glad everything went smoothly for you  :clap:
Title: Re: MAC Advice
Post by: burakkucat on August 03, 2012, 06:30:18 PM
I'm Back  ;D

(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fwww.speedtest.net%2Fresult%2F2098927305.png&hash=9de2afc7bfae1350582afd9a0f8ec524) (http://www.speedtest.net)


Not to bad for a 24mb down,10mb up package

Now don't use it all at once!  :P

(Just think about all the on-line shopping that Auntie can now do . . . handbags, shoes, thermal underwear.)  :angel:
Title: Re: MAC Advice
Post by: UncleUB on August 04, 2012, 11:18:07 AM
Just to update about yesterday.

My connection went down from O2 about 10.30,came back on about 11.00.I was just putting in my log in details when the Openreach engineer came knocking,he wanted to check my connection with that hand held jobbie(a Jesu is it called?)
Anyway all was well, I asked him what speed I was syncing at,he said he didn't know,he said he would have to have my log in details to find out...

Anyway after he left it wouldn't connect so called Origin and after the checked my details it had emerged I had missed a letter out of my user name.. :-[
Soon sorted it and away I went.

Next I tried to connect my tv to the internet... :no:

It passed the connection test but kept throwing up... Communication with the server failed(005).I phoned Origin again and the guy spent about 30 minutes altering settings etc to no avail,he was going to contact Panasonic on Monday to see if they could shed some light on the problem.
Anyway this morning I tried to connect again and was told that a software update need to be applied before Viera connect would work.I applied the update and it worked.Why didn't it say that in the first place.. ???
Up to now the support from Origin has been first class.  :clap2:
Title: Re: MAC Advice
Post by: burakkucat on August 04, 2012, 07:44:02 PM
Thank you for the latest instalment, Uncle. With a bit of fiddling here and a bit of faddling there you'll soon have things just as you require them.  :)