Kitz Forum

Broadband Related => Router Monitoring Software => Topic started by: AlexMUK on April 09, 2015, 05:31:55 PM

Title: MyDSLWebStats activiation email not arriving
Post by: AlexMUK on April 09, 2015, 05:31:55 PM

Hi Tony,

Hope this is the right place to put this thread - I have attempted to register on the MyDSLWebStats site, but the activation email hasn't arrived and I can't find a way to force a resend.. I have checked my junk/spam folders, but can you check for a problem at your end, or advise me what to do?

Thanks and regards,
Alex

Title: Re: MyDSLWebStats activiation email not arriving
Post by: tbailey2 on April 09, 2015, 05:43:39 PM

Just click on the link in the first e-mail again to resend.... Are you sure you selected it as I just did so from a copy Reg e-mail and it seems to have been sent to you  :-\ Check SPAM folder as well if not.

Title: Re: MyDSLWebStats activiation email not arriving
Post by: AlexMUK01 on April 09, 2015, 06:44:28 PM

Hi Tony,  I haven't received any emails from the site at all..
Regards,
Alex

Title: Re: MyDSLWebStats activiation email not arriving
Post by: AlexMUK01 on April 09, 2015, 06:50:58 PM

Hi Tony,

Correction - I have received a validation key and info email, but nothing to activate/confirm my registration.

Regards,
Alex

Title: Re: MyDSLWebStats activiation email not arriving
Post by: tbailey2 on April 09, 2015, 07:11:34 PM

Quote from: AlexMUK01 on April 09, 2015, 06:50:58 PM

Hi Tony,

Correction - I have received a validation key and info email, but nothing to activate/confirm my registration.

Regards,
Alex

The mail server log here says the Registration e-mail was sent to you by the server and accepted by your own mail server at 16:11 so it's somewhere at your end,  even if you can't currently find it  :-\

I'll resend it but that isn't the same as the server sending it. I see you are online now though  ;)

Title: Re: MyDSLWebStats activiation email not arriving
Post by: AlexMUK on April 09, 2015, 08:02:20 PM

Hi Tony,

I have received your resent version and completed the registration process. Not sure why the original email didn't arrive, but all is well now. Thanks for your quick responses.

Kind regards,
Alex