Kitz Forum
Broadband Related => ISPs => Topic started by: jid on January 06, 2010, 07:26:42 PM
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I must say I am confused.
In December TalkTalk announced they would be discontinuing the brand of Tiscali and all Tiscali customers would become "TalkTalk Customers".
On an article on Moneysupermarket and a few others are all saying all customers will migrate to TalkTalks network tomorrow:-
http://www.moneysupermarket.com/c/news/are-you-getting-the-best-deal-on-your-broadband/0007914/
Surely this couldn't be possible? Unless it means changing IP Addresses or something similar? I am guessing TalkTalk will just use Tiscali's existing LLU kit and upgrade it to their standards and/or connect it to their network?
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PlusNet have been pushing themselves as an alternative for Tiscali users who don't like the changes.
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Being rather suspicious over these things, one might suggest it could be a case of frying pans and fire if, in the current econopmic conditions, BT were to amalgamate Plusnet into their mainstream products.
Kind regards,
Walter
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According to this the Tiscali name is no more.......
http://www.ispreview.co.uk/story/2010/01/07/broadband-isp-tiscali-uk-rebrands-to-talktalk.html
Typing www.tiscali.co.uk now takes you to the Talktalk website.
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I can see the end of the internet as we know it comming.
There will only be a few big players and they will call all the shots.
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HOWEVER.......
the changeover is going to be a slow process. I'm a tiscali customer, and although all the re-branding's been done on the web, etc., there are many aspects not available to me.
I cannot join the TT member's forum (invalid acc. no., etc.)
I cannot get anyone at either company to talk to me regarding the changeover to the TT network (tiscali cust. care number say they don't have a timetable, exchange by exchange, and TT won't talk to me at all (see above).
The upsides for me should be:-
I shouldn't see any price rises as I'm on anytime call package already at £20 a month, but should start getting 0845/0870 numbers included in the call plan.
I should get ADSL2+ and up to a Meg extra download ;D
TT have already got my exchange on the Gigabit backhaul :)
.....but no-one can say WHEN all this will happen :(
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I work for TalkTalk. Essentially we acquired Tiscali a few months ago and we are only now migrating you over to the TalkTalk customer management software. This will mean that you'll see the headings on your bills change and you'll go onto the equivalent TalkTalk packages. It'll all be done by Feburary.
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Hi Stu,
What might be more interesting would be to know if, when and how your company might physically integrate your AOL and Tiscali customers particularly where you have multiple services (or BT W services and your own MSAN) in the same exchange.
kind regards,
Walter
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Well, AOL are not intergrating, they will remain a seperate baby under the same umbrella along with Opal. Tiscali is migrating over now and later in the year Pipex will follow. I think theres roughly about 7 million customers across all of the CPWN (Carphone Warehouse Network) 80% of which are on LLU. In areas where we haven't got the equiptment in the exchange or if the unbundled cabinets are full, customers will be on IP Streaming until we can supply them with LLU.
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Sorry Jid, to answer your question; unless you were called by one of our reps and changed onto a new tariff and entered into a new contract, you'll remain as you are on the original Tiscali exchange hardware keeping your tiscali.co.uk email if you have one. No technical differences at all, just the way we access your account when you call.
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Hi Stuart and welcome to the Forums :)
Thanks for your reply and sorry for my long response ???
One thing I would like to clarify, I have the Tiscali Talk Package via LLU (fully unbundled) and it seems others on the same package are having their price increased to £22.48 a month. Would this apply to me as I suppose the letter could be sent any time between now and February?
Also a quick question relating to the merger, as I am now a "TalkTalk" customer, could I easily switch to your TalkTalk Pro package to take advantage of the faster speeds?
Thanks again
Jamie
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Yep, any LLU customer can now get TalkTalk Pro at the flick of a switch. Pro gives you the (up to) 24mb speed and unlimited downloads, but also free calls at any time to UK landlines and 0845-0870 service numbers. You'll also get 50% off all calls to any mobile network, so it's not all about the internet. You can upgrade your router to the D-Link N range router for £30 when you apply for Pro, if you wish.
The £22.48 package that you speak of is the Essentials Anytime package. That is also (up to) 24mb now, but only if you specifically request that speed. It has a 40gb usage cap. We enforce this by charging you £5 every time you exceed the monthly limit
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Thanks for confirming that Stuart :)
So I can get this package even though I am still on Tiscali LLU without paying any connection fees at all and without loosing my Tiscali email addresses?
Or should I wait until I am put on to TalkTalk LLU (if I am)?
Cheers
Jamie
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I have yet another question :o
Is it possible for me to force to sync at ADSL2+ on the current Tiscali LLU, or does it have to be set to ADSL2+? I believe on certain ISPs its possible to do this.
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All of the TalkTalk LLU equiptment is ADSL2+ now, up to 24mb, as is Tiscali's. Your router should automatically configure to this. To answer your question about the email address, If you automatically joined TalkTalk as a merging Tiscali customer then your email isn't affected.
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Thanks for confirming that Stuart. :)
As for the ADSL2+ thing, I have tried forcing the router to connect with ADSL2+ but it just won't sync, I suppose my Line Profile is limiting to ADSL?
Kind regards
Jamie
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Perhaps. Tiscali still use different profiling systems for the time being. TalkTalk customers are all on ADSL2+, the 8mb users are just speed sync capped. Then again, it could be your router.
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Thanks Stuart
Its unlikely to be the router, its ADSL2+ enabled etc etc
Probably the profiling I would have thought. I suppose the profiling on Tiscali won't be the same forever would it?
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Well to plan is to have all customers on the same LLU equiptment managed by the same people. All of this year is dedicated to merging with Tiscali, including TalkTalk TV which came from Tiscali TV and will be available later in the year
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Hi again Stuart :)
Have today recieved a letter from TalkTalk/Tiscali saying my price is going to change so to align with the TalkTalk products.
Now the change in price is fine but I am wondering if this also means I am going over to TalkTalk LLU or if that is yet to come? Also as you said before I could now if I wanted to ring up the number on the letter - 0800 542 6537 and ask to be put onto TalkTalk Pro with no problems keeping my Tiscali email addresses etc?
Thanks again
Jamie
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Hi Jamie,
At this stage, it's just your billing that's changing. You'd have to call the TalkTalk sales team to be put onto the TalkTalk LLU equipment because at this stage you're still on Tiscali equipment. We'd effectively add you as a new customer if you go this, so you get a new provisioning and a shiny new D-Link N router with the Pro pack. Any contract you're in at the moment with Tiscali will be waived ofcourse. Your email addresses will be an issue though as most people lose their @ Tiscali.co.uk email addresses. I don't work for the Tiscali partition, however I have heard that if you set up a dial up account with them using your email address then it will remain live after you close your broadband account. Obviously you'd never use the dial up account and it would be free.
Still, @talktalk.net email addresses are available. It's not ideal and it will be an inconvenience, but we are unable to retain the email addresses any other way.
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Thanks again Stuart, much appreciated :)
I think I may as well wait then as switching from Tiscali LLU to TalkTalk LLU will probably be a pain and it seems I would need a new line and so would loose my current telephone number.
I think I will stay where I am for the time being - I am sure I will eventually be moved to the TalkTalk Network anyways...
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No, your telephone number will remain the same. Everything is identical, just the email is an issue
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Hi Stuart,
As expected my bill has now increased by £2 (ish) more a month.
I assume this means I am now on the TalkTalk billing system via Tiscali LLU (i still have a tiscali ip)?
Is it likely that I will soon move to the TalkTalk LLU network? Will I be notified of this move as of course I will have to have some downtime for the physical transfer to take place?
Thanks Again
Jamie
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JiD,
after trying for months to answer the questions both you and I asked on the migration, I finally managed to speak to someone techie within TT this week, and was told the same as you - the only way at present to force migration to a TT MSAN/DSLAM with ADSL2+ is to pay £40 for a new line and then have the old tiscali line disconnected once the new one is up and running :(
Still no timetable exchange by exchange :(
and still, contrary to the TT guy's comments, no ADSL2+ being activated on the existing tiscali exchange kit :(
I too have decided to stay as I am for now...FTTC may be available by the time I'm migrated, so not going to sign up for a new 18/24 month contract right now....
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We can not predict what will happen tomorrow. ;D