Kitz Forum
Broadband Related => Broadband Hardware => Topic started by: rizla13 on May 11, 2020, 12:42:32 AM
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Recently having issues with this modem.
I am using this modem connected to my Linksys Velop mesh system for around 2yrs and no issues
Recently roughly every week my mesh system drops the internet and wont come on even if I restart the mesh system. Only way it will pick up internet is if I completely reset the mesh system to factory and setup again or if I restart the modem. I have ethernet devices connected to the modem and they run fine.
Also when this problem occurs I have Ring security products and the live view function wont work, but I can view recorded events and still receive notifications.
Spoke with Linksys and they are saying its something to do with the modem.
Stuck on what it could be as this has only started happening past month
It also has the latest firmware on it : V1.00(AAJZ.17)C0
also the settings are same as link as I followed it to setup
https://kitz.co.uk/routers/zyxel_VMG8324-B10A_vdsl_setup.htm
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Hmm . . .
Are you using the VMG1312-B10A just as a modem bridge? Or as a modem/router/firewall/switch/WAP/etc?
For those, like me, who have no knowledge of a "Linksys Velop mesh system" would you please give a brief description of what it is and how it is connected to the VMG1312-B10A.
Spoke with Linksys and they are saying its something to do with the modem.
To use a phrase based on what Mandy Rice-Davies (https://en.wikipedia.org/wiki/Mandy_Rice-Davies) said, whilst being cross-examined at the trial of Stephen Ward (https://en.wikipedia.org/wiki/Stephen_Ward), "Well they would, wouldn't they?"
Did Linksys actually say what they believe is the problem?
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I am using it as a routing mode as I am using the ethernet ports to connect some devices, with wifi off as the linksys velop is handling the wifi
Linksys velop is basically a 3 node satellite system instead of having 1 router. So I have 1 node on each floor
so from the modem I have 1 ethernet into the linksys velop and the other node connect to it via wifi.
the other ethernet ports on the modem are connect to my netgear switch and pc
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Does the Velop do routing or only act as a mesh access point system?
Its kinda baffling that even the official website doesn't seem to mention this.
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The velop mesh does routing too. But iv had it running like this for 2yrs now and no issue
I just had the same issue again. Just switched the zyxel off and connected the bt hub back and swithed wifi off as the mesh is running the wifi
I don’t know why all of a sudden im getting this problem. No settings have been touched. Example is if i go to my ring device on my phone it shows me the recordings but not live view.
When i got into velop settings it shows internet is connected
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If the ethernet connected devices on the Zyxel are still working when this happens then perhaps the Linksys is losing its IP address and can't renew it for some reason.
Have you updated the firmware on either device recently as as you say it's odd that its been fine for two years and now this is happening.
Another possible is a clash of IP addresses in your system somewhere - does the Linksys have a fixed IP or are you relying on DHCP to allocate it one?
:)
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The zyxel had the latest firmware since I purchased it
The linksys firmware was update November last year
It could be ip losing/clashing ips. But if this was the case would some things still work?
And linksys is relying on dhcp for ip.
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I would get it all working again and then set the Zyxel to always allocate the LinkSys the same IP address and see how you go.
:)
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So just set a static ip for thr linksys? And linksys gives ip address to wireless devices via dhcp?
Will that affect the wifi devices that connect to the linksys?
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Thanks. I’ll give it a try tomorrow
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Re-starting/rebooting the VMG1312-B10A could induce the Velop Mesh to cooperate one again. That does not imply the problem is with the VMG1312-B10A, it could just as well be the Velop Mesh system.
I was going to ask if all devices connected to the VMG1312-B10A have static IP addresses or if they are assigned addresses by the -B10A's DHCP server. If the latter then I wonder if, after a period of time, the Velop Mesh system is failing to ask for a lease renewal.
One simple test would be to leave everything as it has been configured for the past two years and, when the Velop Mesh system fails, just unplug the Ethernet cable connecting it to the the VMG1312-B10A. Wait for 10 - 20 seconds and reconnect the Ethernet cable. If the Velop Mesh system begins to work once again then that would be a big hint pointing towards the Linksys system.
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Thanks thats a good thing to try. So if it is doing as what your are saying then what would the problem be?
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At this point, anything would just be speculation. When there are new facts to consider then we'll have something concrete to work upon.
I really don't want to pre-judge anything but if all the other devices which are connected, via the Ethernet ports, to the VMG1312-B10A are operating without fault then I would be pointing the "paw" of accusation in the direction of the Linksys Velop Mesh system.
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To use a phrase based on what Mandy Rice-Davies (https://en.wikipedia.org/wiki/Mandy_Rice-Davies) said, whilst being cross-examined at the trial of Stephen Ward
(https://en.wikipedia.org/wiki/Stephen_Ward)
That was a good story, perhaps you saw the film or Musical
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That was a good story, perhaps you saw the film or Musical
No, neither. I remember the event from what was reported at the time.
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So just set a static ip for thr linksys? And linksys gives ip address to wireless devices via dhcp?
Will that affect the wifi devices that connect to the linksys?
I'm a bit confused now. Do you have two DHCP servers running - the Zyxel for wired and the LinkSys for wireless?
I assumed (dangerous I know!) that the Zyxel was doing all of the DHCP work and the LinkSys was acting as a simple access point (AP). In my setup my AP has only a single static IP for its management interface and the connected devices are allocated addresses by my router.
:)
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I used a Velop system for 2 years with a Zyxel 8924 before moving it to the folks house and it must be set up in Bridge mode if you're using the ethernet switch on your Zyxel for stuff. It should ask this during the setup wizard or if already set up use the app and go to Advanced Settings, Internet Settings and change it to Bridge mode.
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Yes the reason im not using velop in ap mode or bridge mode is because then i cannot use most of the features that velop has like parental controls and device priorities
I have put it back to original setup and this time i have set static ip to the velop from the zyxel admin page
Its ok so far. Going to see how it runs
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Yes the reason im not using velop in ap mode or bridge mode is because then i cannot use most of the features that velop has like parental controls and device priorities
I have put it back to original setup and this time i have set static ip to the velop from the zyxel admin page
Its ok so far. Going to see how it runs
But if you are using those things then why not put the Zyxel into bridge mode? You shouldn't be using the LAN ports on the Zyxel if you are using the Velop as the main router. At least not without changing the Zyxel configuration so its not broadcasting its LAN on the ports not connect to to the Velops WAN port.
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Because i am using the ethernet ports on the zyxel to connect my desktop pc and few other things
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In this configuration you should have Zyxel in Bridge mode, and attach a standalone switch for devices like your desktop to the second ethernet port on the base of the 'master' Velop (the one connected via Ethernet to the Zyxel).
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Yes you are right but It was working fine for nearly 2yrs thats why i left it as it was.
Somfar it is running ok. It normally goes off in a about a weeks time so its a bit of a test for me to
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Can anyone confirm what the correct vdsl settings are for this zyxel modem
Just want to make sure i have the correct ones.
After reading aroubd there is slight variations
Some people have ticked apply as gateway and some haven’t
And some have different vlan settings
Using it on Bt infinity 2 80/20
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Can anyone confirm what the correct vdsl settings are for this zyxel modem
Just want to make sure i have the correct ones.
After reading aroubd there is slight variations
Some people have ticked apply as gateway and some haven’t
And some have different vlan settings
Using it on Bt infinity 2 80/20
Not sure where you have seen that, the VDSL settings are standard for all Openreach network connections. If its working in router mode, they don't need changing.