Kitz Forum

Broadband Related => Broadband Hardware => Topic started by: Chunkers on June 25, 2020, 11:58:26 AM

Title: Zyxel VMG8924-B10A - working fine but Firmware page stuck on Restart message
Post by: Chunkers on June 25, 2020, 11:58:26 AM
Router is Restarting Now. Please wait ......

After ignoring firmwares for a long time I updated my firmware in my VMG8924-B10A routers from v14 firmware to v28 without issue a week ago and everything working OK I didn't really bother checking anything.

Yesterday decided to try the 'Johnson' firmware which seems like a very cool development, when I go to the Maintenance-Firmware Update menu item on both my routers I see this :

(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fwww.zen101388.zen.co.uk%2Fimages%2Fzyxerror.png&hash=3ef76924b52850ec9cfb70957c57e4b05e13a285)

As I mentioned they both continue to work fine, I just can't do any firmware updates.  Is there an easy fix for this?

Apologies if there is a post covering this elsewhere, I did search

C
Title: Re: Zyxel VMG8924-B10A - working fine but Firmware page stuck on Restart message
Post by: burakkucat on June 25, 2020, 02:41:07 PM
Decide upon which VMG8924-B10A you can take out of service and then try the following --
Assuming all is now good, repeat the above process with the second VMG8924-B10A.
Title: Re: Zyxel VMG8924-B10A - working fine but Firmware page stuck on Restart message
Post by: Chunkers on June 25, 2020, 03:00:08 PM
Quote from: burakkucat on June 25, 2020, 02:41:07 PM
Decide upon which VMG8924-B10A you can take out of service and then try the following --
  • Power off the device.
  • Disconnect all cables (except that from the PSU).
  • Insert your favourite opened up paper-clip (or a meter probe) into the hole to operate the "reset" button. Continue to hold the button depressed.
  • Power on the device and continue to hold the reset button depressed.
  • Wait until all changes in the LEDs status have stopped. Release the "reset" button.
  • Wait, say, five minutes.
  • Power off the device and wait, say, five minutes.
  • Power on the device, connect it to a computer and re-configure it.
  • Re-connect it to your router.
Assuming all is now good, repeat the above process with the second VMG8924-B10A.

Thanks I'll give it a go!
Title: Re: Zyxel VMG8924-B10A - working fine but Firmware page stuck on Restart message
Post by: Chunkers on June 25, 2020, 05:05:14 PM
Worked perfectly for both, thank you!

For anyone trying this, you have to hold the reset button in for a surprisingly long time before you see the LED colour changes stop .....

Both now running Johnson firmware, nice ...

Thanks again @burakkucat

C
Title: Re: Zyxel VMG8924-B10A - working fine but Firmware page stuck on Restart message
Post by: burakkucat on June 25, 2020, 07:24:57 PM
Quote from: Chunkers on June 25, 2020, 05:05:14 PM
Thanks again @burakkucat

You are welcome.  :)

The technique is what I call a "long hard reset". If it fails, the next step would be to open up the device and connect to the serial console . . .