Kitz Forum

Broadband Related => Broadband Hardware => Topic started by: gsf650sa on September 20, 2014, 08:07:17 PM

Title: To leave or not, router connected on activation day? UPDATE AFTER SWITCH
Post by: gsf650sa on September 20, 2014, 08:07:17 PM
Due to be connected with BT Boadband on Thursday, -ADSL 21CN-.  Currently connected on BT, ADSL 21CN via a reseller routed via Entanet, ISP switched to BT, as was on o2W/sale who were packing up in Feb. Sync 5504 atten 51 sn3 thruput av 4.

My question is, I will be using my own DGN2200 router (as HH4 syncs at @ 700 less), so, shall I just leave router on and change the ISP login to BT's the night before, ready for switch from Entanets servers to BT's, or just leave on and change ISP login when Internet light goes red on changeover, or switch off and wait for changeover?  I assume there will be no physical move as its already on BT, just software switch, and assume sync will be much the same.

The line is quite stable and after 15 days from connection in January the DLM reduced target SN to 3 and been there ever since.  Av DSL uptime about 20 days.

cheers all.

FWIW, having second thoughts at this 11th hour about BT.
Title: Re: To leave or not, router connected on activation day?
Post by: kitz on September 21, 2014, 12:17:59 AM
I dont think it will make that much difference if you are already on a BTw product because as you say it will simply be a software config change at the bRAS.

Whether you change the login the night before or wait until the day you may still cause a resync anyhow.  If it was me, I'd just wait until the internet light goes red, then change the settings.

Good luck :)
Title: Re: To leave or not, router connected on activation day?
Post by: gsf650sa on September 21, 2014, 10:15:48 AM
Whether you change the login the night before or wait until the day you may still cause a resync anyhow.  If it was me, I'd just wait until the internet light goes red, then change the settings.
Good luck :)

Think I will do that, do not know if switch from BTw to BTr would trigger a 10day training or not. Did switch logins back and forth, to see what would happen, no resyncs, so fingers crossed, don't fancy ringing BT if all goes wrong.
Title: Re: To leave or not, router connected on activation day?
Post by: kitz on September 21, 2014, 11:51:50 AM
Supposedly if you move from a BTw based ISP to another BTw based ISP on adsl/adsl2+ it doesnt automatically trigger a DLM retrain.

All that happens is details are changed at the bRAS to add your new ISP realm details.   In some instances they will keep your old ISP realm details there for a few weeks and some users have found that for a few days theres an overlap whereby they are able to log into either ISP.  How fast you lose internet access to your old ISP depends on how quick they are taking you off their systems.  BT do notify the losing ISP that youve gone elsewhere the same day, but some are slower than others to act on it.

If by the afternoon you havent lost internet you can try switching logins yourself...  in fact since youve said that you can change the PPP details in your router without forcing a resync, you could even try in the morning..  as the automated scripts tend to start to run at about 2/3am, although they can take a while to update so that doesnt mean it will change dead on 3am.
Title: Re: To leave or not, router connected on activation day?
Post by: sevenlayermuddle on September 21, 2014, 12:14:38 PM
In my recent transition from Demon to Zen, there appeared to be an overlap period.

I awoke on changeover day to find an email from the new ISP, which had been in the small hours,  to say the order had been 'fulfilled'.   At that point, interestingly,  three or four hours after the 'fulfilment' notification, the old connection was still alive and well.

As an experiment I tried to reset and reconnect to the old ISP again, which failed.   But the new configuration, for new ISP, then worked immediately.
Title: Re: To leave or not, router connected on activation day?
Post by: gsf650sa on September 21, 2014, 03:07:22 PM
Supposedly if you move from a BTw based ISP to another BTw based ISP on adsl/adsl2+ it doesnt automatically trigger a DLM retrain.

It is actually from BTw ISP to BTr, BT proper so guess same appllies on retrain, only really moving for BTSPORT my son wants, saves a tenner pm as well.  14th day cancel period is up tomorrow and the two calls I have had to make to BT re this order, have not been promising.  getting the jitters.
Title: Re: To leave or not, router connected on activation day?
Post by: roseway on September 21, 2014, 03:56:40 PM
Quote
It is actually from BTw ISP to BTr

BTr is just another BT-based ISP, they don't get any diferent treatment compared to other ISPs.
Title: Re: To leave or not, router connected on activation day?
Post by: gsf650sa on September 21, 2014, 05:39:01 PM
BTr is just another BT-based ISP...

Understand, BTOR tell BTr line is ready (in this case no physical move) BTr then enable username.
Title: Re: To leave or not, router connected on activation day?
Post by: gsf650sa on September 26, 2014, 07:52:09 PM
Well to update, switchover at 8.10am yesterday, buuuuuuuuuuuuuuuuuuutttttttttttttttttttt, the DSL did disconnect, and it appears to be provisioned on ADSLMAX according to BT comm. forum advice, that BTW provisoion on ADSLMAX for estimates less than 8 meg.

Stats: d/s 4800 (from av. 5500-5900) u/s 448 (down from 884). atten: down 51, from 53.

The main reason for changing ISP was my son nagged for BT sport, which does not even load now as thruput is 325kbps and it needs 400kps [had 2 weeks form order when sport worked on old ISP, t/p 495kps] (and wife had £90pm pay cut {recession})., so the BB for £10 less pm and BTsport seemed a good idea.

Anyways the Mods have picked this up on BTcomm. forum, so will see what happens. Spent last hour trawling thru BT t&C's, nowt about -"if estimate less than 8Meg" it will be ADSLMAX

Have the sinking feeling that this will will cost money, with a MAC request if not re-provisioned. BT (S/INDIA) say its on ADSL2+, but it cannot be.

One odd thing how come when Aquiss moved me from o2W to BTW, BTW did not put me on ADSLMAX then?
Title: Re: To leave or not, router connected on activation day? UPDATE AFTER SWITCH
Post by: kitz on September 26, 2014, 09:49:06 PM
Good question.  Its most likely to be a rule of BTretail rather than BTWholesale. 
The theory is that opening up above the higher tones which cant be used helps protect against further interference.

Lines circa 45dB + sometimes do better on adsl2 rather than adsl2+.   This gives best of both worlds - ie allows the better error correction overheads than maxdsl.. whilst still not opening the higher frequencies.   Whether or not BTr will do it or not is another matter.
Title: Re: To leave or not, router connected on activation day? UPDATE AFTER SWITCH
Post by: gsf650sa on September 27, 2014, 10:42:46 AM
Good question.  Its most likely to be a rule of BTretail rather than BTWholesale. 
.....allows the better error correction overheads than maxdsl.. whilst still not opening the higher frequencies.   Whether or not BTr will do it or not is another matter.

Understand, feel like Iv'e gone back 7 years specially on upload, pics take ages to upload, if that could be uncapped it would'nt be so bad, just no Sport for son. Will see what comes of this, otherwise may have to jump ship and go LLU again, TESCO maybe! To go back to a reseller wil cost about £24pm.  Have spoke to tech twice now and 2nd line insist its 21CN 2+ as before, just can't get them grasp the upload sync.  Really need UK based phone tech support.
Title: Re: To leave or not, router connected on activation day? UPDATE AFTER SWITCH
Post by: kitz on September 27, 2014, 12:02:19 PM
 :'(
The upstream fixed at 448kbps would imply -although not 100% confirm - that you've been provisioned as adsl1 rather than adsl2/2+.

Can you get the modulation from your router stats, that should confirm.
Title: Re: To leave or not, router connected on activation day? UPDATE AFTER SWITCH
Post by: gsf650sa on September 28, 2014, 10:34:15 AM
:'(
Can you get the modulation from your router stats, that should confirm.
Not from the Netgear, when the 10 days is up on 5 Oct or if I have another sync, I will plug in my ST585 as this does display.  S/shots from earlier this year with 585 show 992.5 Annex A.  Had resync on Friday night at 4576 down from 4800, lower to be expected in evening.   
Title: Re: To leave or not, router connected on activation day? UPDATE AFTER SWITCH
Post by: kitz on September 28, 2014, 02:05:17 PM
This isnt looking too good :(  It looks like perhaps the DLM may be intervening and restricting your speeds.   Have you tried monitoring your SNRm with dslstats (you will need to put the netgear in debug mode & should also work with the ST585).
Title: Re: To leave or not, router connected on activation day? UPDATE AFTER SWITCH
Post by: gsf650sa on September 28, 2014, 04:08:45 PM
This isnt looking too good :(  It looks like perhaps the DLM may be intervening and restricting your speeds.   Have you tried monitoring your SNRm with dslstats (you will need to put the netgear in debug mode & should also work with the ST585).
Pulled this off from - stats- tab:
DSLAM/MSAN type:           IFTN:0x71c8 / v0x71c8
Modem/router firmware:     AnnexA version - A2pD035d.d23e
DSL mode:                  G
Status:                    Showtime
Uptime:                    
Resyncs:                   0 (since 28 Sep 2014 15:46:48)
         
            Downstream   Upstream
Line attenuation (dB):     51.0      31.5
Signal attenuation (dB):   Not monitored      
Connection speed (kbps):   4576      448
SNR margin (dB):           6.0      15.0
Power (dBm):               19.1      12.8
Interleave depth:          1      1
INP:                       0      0

RSCorr/RS (%):             N/A      N/A
RSUnCorr/RS (%):           N/A      N/A
ES/hour:                   73.1      0

and this from -connection stats - tab within Telenet tab:

adslctl info --stats
adslctl: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 8000
Last initialization procedure status:   0
Max:    Upstream rate = 828 Kbps, Downstream rate = 4608 Kbps
Channel:        FAST, Upstream rate = 448 Kbps, Downstream rate = 4576 Kbps

Link Power State:       L0
Mode:                   G.DMT
TPS-TC:                 ATM Mode
Trellis:                ON
Line Status:            No Defect
Training Status:        Showtime

at bottom off dslstats window, says interleaving off.  TBH all this is a bit beyond my knowhow.


Title: Re: To leave or not, router connected on activation day? UPDATE AFTER SWITCH
Post by: gsf650sa on September 29, 2014, 09:23:20 AM
It is G992.1 annex a on 585 & DMT
Title: Re: To leave or not, router connected on activation day? UPDATE AFTER SWITCH
Post by: kitz on September 29, 2014, 02:21:47 PM
Both
Quote
Mode:                   G.DMT
from the Netgear and
Quote
G.992.1 Annex A
from the ST585 prove that its adsl1

If you were on adsl2+, it would show g.dmt.bis+ or G.992.5.


Your line may perform slightly better on adsl2 which is (G.992.3 / G.DMT.bis) - see my earlier post for reasons why. 
Title: Re: To leave or not, router connected on activation day? UPDATE AFTER SWITCH
Post by: gsf650sa on September 29, 2014, 06:59:56 PM
Both
Quote
Mode:                   G.DMT
from the Netgear and
Quote
G.992.1 Annex A
1/ If you were on adsl2+, it would show g.dmt.bis+ or G.992.5.
2/ Your line may perform slightly better on adsl2 which is (G.992.3 / G.DMT.bis) - see my earlier post for reasons why.
1/ Now I know what to look for on the NG. 2/ Understand.

Update from BT forum MOD, message and email, quote from email: ".....checking your account details I can see that your broadband is already on the ADSL2+ equipment in the exchange however the profile mirrors an ADSL max profile due to the lower speeds you get........ .............the profile is set automatically by wholesale when you place an order and the option to choose the profile is not given as they are meant to choose the best one based on your line. I appreciate that you need a faster upload speed so I have placed a request with wholesale to get that uncapped and you should see an improvement in the next 24 hours. Please can you drop me a reply to this email to let me know when you see the increase?

Guessing its just upload thats being uncapped. Hope the target noise goes back to 3 and get back to 1000 more sync. Maybe this thread should be moved to ADSL issues lol.  Thanks for advice
Title: Re: To leave or not, router connected on activation day? UPDATE AFTER SWITCH
Post by: kitz on September 29, 2014, 07:45:08 PM
Lets see what they do and what changes are made  :fingers:
Title: Re: To leave or not, router connected on activation day? UPDATE AFTER SWITCH
Post by: gsf650sa on September 30, 2014, 10:17:10 PM
Lets see what they do and what changes are made  :fingers:
Hi provisioned on ADSL2 according to DSLstats. Speeds as below. Took place at 2pm today so syncs a bit lowish.  Not sure if a new "ten day training" has started, waiting BT reply.  IP profile 4.18 down. Hopefully Sn taget will reduce to 3 again and get back up to the old 56-5900 sync. ;D

Retrain Reason: 8000
Last initialization procedure status:   0
Max:    Upstream rate = 824 Kbps, Downstream rate = 5344 Kbps
Bearer: 0, Upstream rate = 811 Kbps, Downstream rate = 4743 Kbps
 
Link Power State:       L0
Mode:                   ADSL2
TPS-TC:                 ATM Mode
Trellis:                U:ON /D:ON
Line Status:            No Defect
Training Status:        Showtime
                Down            Up
SNR (dB):        4.4             6.1
Attn(dB):        50.5            32.0
Pwr(dBm):        0.0             12.8
Title: Re: To leave or not, router connected on activation day? UPDATE AFTER SWITCH
Post by: kitz on September 30, 2014, 10:37:11 PM
If youve moved from maxdsl to adsl2+ then it should trigger a new training phase.  :)