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Chat => Chit Chat => Topic started by: tuftedduck on February 11, 2012, 09:24:47 AM

Title: More expense
Post by: tuftedduck on February 11, 2012, 09:24:47 AM
Good morning, and I trust all are well... :)

TD did a large washing today. Well, I mean half a wash as it appears that my trusty AEG washing machine is neither rinsing nor spinning.. and will have to be replaced......... :(

More expense.....bang goes the new PC... :cry2:

Now rinsing by hand and have racks of sogging clothing all over the place... :'(
Title: Re: More expense
Post by: UncleUB on February 11, 2012, 09:30:45 AM
 :no:

Solution..............Buy new pc,wash clothes in river at bottom of TD towers  ;D
Title: Re: More expense
Post by: tuftedduck on February 11, 2012, 09:36:19 AM
 :lol: ........Good thinking, unkyUb.. :clap:

TD's new washing machine.............

(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fi100.photobucket.com%2Falbums%2Fm34%2Fbunessan%2Ffeb09008copy-1.jpg&hash=5d16116f23322f1e687a702d1a7165f9aee9f3f6)
Title: Re: More expense
Post by: camallison on February 11, 2012, 09:39:23 AM
Any launderettes in the neighbourhood?  For the price of a new machine you could possibly do a couple of hundred wash and dry cycles.

Colin
Title: Re: More expense
Post by: tuftedduck on February 11, 2012, 09:44:19 AM
@ camallison.........there is one in the bright lights which would be a twelve mile round trip, but it is always so busy.

Also, TD prefers to do his washing at odd hours.....overnight for choice.
Title: Re: More expense
Post by: scottiesmum on February 11, 2012, 09:48:17 AM
Aaaaaaw TD  what a pain that is  ....     but I like Unc's suggestion  :D  better than Colin's launderette  :o :no:  comparing getting a load of washing together, taking it in the car, humping it into launderette, which is probably a drafty uncomfortable place, having to wait for the washer/dryer cycles  ....  then having to take it back in the  car   ....   with the convenience of  a lovely new machine  - no contest  ;D   The modern machines now are very clever they measure the amount of water to the amount of washing   (mine does anyway) they have quick cycles and  'eco'     for economy cycles too.  If Darty delivered to Scotland TD I would recommend them highly, their customer service at the point of sale and after sales is second to none....   hope you get sorted soon. :)
Title: Re: More expense
Post by: roseway on February 11, 2012, 10:18:33 AM
I like the idea of washing clothes in the river, but I fear it might be a bit back-breaking (as well as cold in the winter). ;D

You don't have to pay a fortune to get a perfectly reasonable washing machine. I've got this one, (http://www.comet.co.uk/p/Washing-Machines/buy-TECNOLEC-TFL1005W-U-Washing-Machine/613274) and while it's obviously not so sturdy as an AEG or a Bosch, it does a perfectly good job for me.

You might still be able to get that new computer. :)
Title: Re: More expense
Post by: AdrianH on February 11, 2012, 10:35:37 AM
TD, it as it is both rinse and spin it could well be that the pump is blocked, is there a pump trap you can check/clear?
Title: Re: More expense
Post by: tuftedduck on February 11, 2012, 10:44:49 AM
@ AdrianH........oh, yes there is......had forgotten about that. Will go and check.  :)
Title: Re: More expense
Post by: camallison on February 11, 2012, 12:35:32 PM
Aaaaaaw TD  what a pain that is  ....     but I like Unc's suggestion  :D  better than Colin's launderette  :o :no:  comparing getting a load of washing together, taking it in the car, humping it into launderette, which is probably a drafty uncomfortable place, having to wait for the washer/dryer cycles  ....  then having to take it back in the  car   ....   with the convenience of  a lovely new machine  - no contest  ;D   The modern machines now are very clever they measure the amount of water to the amount of washing   (mine does anyway) they have quick cycles and  'eco'     for economy cycles too.  If Darty delivered to Scotland TD I would recommend them highly, their customer service at the point of sale and after sales is second to none....   hope you get sorted soon. :)

I stand corrected  :'(

(chastised) Colin
Title: Re: More expense
Post by: tuftedduck on February 11, 2012, 12:44:12 PM
 :D

Opened and investigated the pump trap thingy.......no bloackage there.

Thanks for the linky, roseway......that's my kind of price..  :thumbs:
Title: Re: More expense
Post by: scottiesmum on February 11, 2012, 01:01:32 PM
Aaaaaaaw Colin, I wasn't nagging  :D    just a feminine view  ;D but the correct one   :lol: :lol:
Title: Re: More expense
Post by: roseway on February 11, 2012, 01:02:12 PM
:lol:
Title: Re: More expense
Post by: tuftedduck on February 11, 2012, 01:36:17 PM
@ scottiesmum........ :lol:

Have tried the machine again.......on a one wash one spin cycle but without detergent or a load.
The water goes in and comes out.......but the drum is not rotating... :( it still wont spin, and the door is now locked shut.. :o

I think it has had it's day.......mind you, it must be nearly twenty years old so I've had my moneys worth.. :)
Title: Re: More expense
Post by: tonyappuk on February 11, 2012, 01:43:57 PM
It could just be the drive belt. The motor must be running I would think for the pump to work. With the back/top off you should be able to see. If it has broken you can usually see the type number and make still printed on it and a motor factors could supply. This would be cheaper than going to the manufacturer. See, I'm a cheapskate too!
Tony
Title: Re: More expense
Post by: camallison on February 11, 2012, 01:54:06 PM
Aaaaaaaw Colin, I wasn't nagging  :D    just a feminine view  ;D but the correct one   :lol: :lol:

You are naturally correct - I always bow to a female point of view.   :angel:  :lol:

Colin
Title: Re: More expense
Post by: scottiesmum on February 11, 2012, 01:58:13 PM
 ....  what a sensible gentleman  !  :D
Title: Re: More expense
Post by: tuftedduck on February 11, 2012, 02:01:03 PM
@ tonyappuk

Yes, could be the belt or the carbon bushes.

Can't look at that today........am in no fit state to get the machine out from it's hidey-hole..will need help for that.
Title: Re: More expense
Post by: burakkucat on February 11, 2012, 02:57:37 PM
If the motor's brushes have never been checked or replaced in ~20 years then they would be my prime suspects.
Title: Re: More expense
Post by: UncleUB on February 11, 2012, 03:01:34 PM
Time to forget you're Scottish TD and get the old cheque book out  ;D


http://www.johnlewis.com/231245544/Product.aspx   :o
Title: Re: More expense
Post by: kitz on February 11, 2012, 03:30:52 PM
It must be the week for washing machines. 

Mine broke on Wed.. 
I'd nipped home at lunch and decided to put a load on before going back out to an afternoon appt.  I was upstairs  when I heard a weird bang but didnt think too much of it immediately.  But a few mins later I went downstairs to make sure everything was ok...  and there was the washing machine doing its full cycle with the door wide open and spewing water out all over the place.
The catch had snapped off, the machine still thought the door was closed and was happily doing its thing.  Good job it wasnt 10 mins later or I would have left and it would have been free to discharge more water for about another half hour.   I was however a bit late for my appt as I had to do a quick mop up of the water.

Anyhow moral of the tale, I called out a guy who advertised in the local rag for washing machine repairs.   He came round at tea time, identified the handle catch part which was ordered the next day and he fitted it yesterday which took about 15 mins.   For the grand sum of £36 (£16 for part and £20 call out).   The door casing is still  a bit cracked, but it seems to be working ok and he said it should do for a bit longer but keep an eye on it.

---

Anyhow sorry td I digress.. but 2 years ago I called out the same guy because my machine had very similar symptoms to what you said... and it was the bushes..  I cant recall now exactly how much it was to for him to put new ones in..  but it certainly wasnt more than £50.

May be worthwhile looking in your local paper to see if theres some sort of local guy who may be able to fix it too.  I normally explain the symptoms and get a rough cost if possible before they come out.

Good luck td and hope you get something sorted.
Title: Re: More expense
Post by: kitz on February 11, 2012, 04:12:04 PM
Quote
I like the idea of washing clothes in the river, but I fear it might be a bit back-breaking (as well as cold in the winter). ;D

Sorry got phone call whilst making above post and stopped for a while..  but Im not sure thats such a good idea in this weather.
On Wed I took all the half washed stuff out of the machine and just put them on the line - remember I was in a hurry to get out for an appt and it was somewhere to put a pile of soggy washing out of the way whilst I mopped up.

A few hours later they were all frozen solid on the line and I kid you not with icicles formed at the bottom where they'd been dripping. :D
Title: Re: More expense
Post by: oldfogy on February 12, 2012, 01:07:37 AM

TD did a large washing today. Well, I mean half a wash as it appears that my trusty AEG washing machine is neither rinsing nor spinning.. and will have to be replaced......... :(

This sounds a like a classic case of the door catch (Door Interlock) failing, which is a favourite fault with most washing machines, but people either get conned into expensive repairs or buy another machine, the last door catch I purchased was about £10, but that was over 10 years ago.
I also used to sell these door switches and also repair washing machines.

Ok, if you want to try, before you buy a new machine.

Basically the door catch houses a micro switch to stop it being opened when either rinsing or spinning.
Whereas some door catches are only 2 wire, which is then a simple case of short-out the 2 wires. (for testing purpose only, or else it is possible to open the door when the machine is actually working)

However some machines have a 4 wire switch and it's then a matter of finding out which pair belongs to which wire, if you have a tester then that should not be a problem to just follow the symbols on the switch, that's to say if it's not to burnt, which is the first sign of it being faulty.

Whilst you can get access to the switch just by pealing back the door rubber, then undo the 2 fixing screws, you may also find it easier to also remove the top cover, which is usually just 2 screw at the back, then just slide the top forward slightly.

One of the places you can get spares is from eSpares, http://www.espares.co.uk/
If the parts are in stock their delivery service is excellent, if not in stock they will keep you updated with the order.

Unfortunately I just took a quick look and it does not look as if the stock the 'Washing Machine Door Interlock' for your machine, but it would be worth a call to them, this is a sample of what it might look like, http://www.espares.co.uk/parts?k=washing+machine+door+interlock

And as you can also see the prices have not changed very much in the last 10 years.


Found it but they have gone up a bit, now around £26 depending on which model.
http://www.espares.co.uk/parts/washing-machines/door-parts/aeg/p/1556/143?k=washing+machine+door+interlock
Title: Re: More expense
Post by: AdrianH on February 12, 2012, 06:06:15 AM

TD did a large washing today. Well, I mean half a wash as it appears that my trusty AEG washing machine is neither rinsing nor spinning.. and will have to be replaced......... :(

This sounds a like a classic case of the door catch (Door Interlock) failing, which is a favourite fault with most washing machines, but people either get conned into expensive repairs or buy another machine, the last door catch I purchased was about £10, but that was over 10 years ago.
I also used to sell these door switches and also repair washing machines.

Ok, if you want to try, before you buy a new machine.

Basically the door catch houses a micro switch to stop it being opened when either rinsing or spinning.
Whereas some door catches are only 2 wire, which is then a simple case of short-out the 2 wires. (for testing purpose only, or else it is possible to open the door when the machine is actually working)

However some machines have a 4 wire switch and it's then a matter of finding out which pair belongs to which wire, if you have a tester then that should not be a problem to just follow the symbols on the switch, that's to say if it's not to burnt, which is the first sign of it being faulty.

Whilst you can get access to the switch just by pealing back the door rubber, then undo the 2 fixing screws, you may also find it easier to also remove the top cover, which is usually just 2 screw at the back, then just slide the top forward slightly.

One of the places you can get spares is from eSpares, http://www.espares.co.uk/ (http://www.espares.co.uk/)
If the parts are in stock their delivery service is excellent, if not in stock they will keep you updated with the order.

Unfortunately I just took a quick look and it does not look as if the stock the 'Washing Machine Door Interlock' for your machine, but it would be worth a call to them, this is a sample of what it might look like, http://www.espares.co.uk/parts?k=washing+machine+door+interlock (http://www.espares.co.uk/parts?k=washing+machine+door+interlock)

And as you can also see the prices have not changed very much in the last 10 years.


Found it but they have gone up a bit, now around £26 depending on which model.
http://www.espares.co.uk/parts/washing-machines/door-parts/aeg/p/1556/143?k=washing+machine+door+interlock (http://www.espares.co.uk/parts/washing-machines/door-parts/aeg/p/1556/143?k=washing+machine+door+interlock)


The door interlock is legally required to operate and lock the door prior to the machine operating in any way, this has been the case for over 30 years. If the door interlock fails the machine won't work at all. A machine is not allowed to have ANY drum action with the door operable and in TD's case the machine is clearly operating normally through the wash cycle.
Things that can cause the issue TD describes:
1) Pump failing
2) Pump/outlet system blocked somewhere.( A frozen waste pipe is also a common cause)
3) Loose belt (but that is usually audible and accompanied with a smell of burning rubber and often uneven , jerky wash action.)
4) Carbon brushes failing (but it should be remembered that many older machines used induction motors so a motor failure would mean no wash action at all) and failing brushes can be heard very easily.
5) The other classic (but usually in hard water areas ) is the pressure switch sensor bottle at the base of the drum backplate wehich becomes clocked with grease/soap mixture, this causes the machine to sense it still has water and therefore cannot spin. Some timer stepping processes will simply stop and wait for the empty signal, therefore the rinse/spin cycles fail to progress.
Title: Re: More expense
Post by: oldfogy on February 12, 2012, 06:43:05 AM
Adrian,

I have personally had 2 washing machines that had a faulty door catch, the first one was a Electrolux, the second one was a Zanussi and on both occasions it only effected the spin and rinse cycle, in fact if memory serves me right, by turning the control knob manually I was able to start a half speed spin cycle to empty the machine.

My sister in-law also had a Indesit with the same problem and my sister had a Bendix with the same problem.
So as you can see the same problem is not prone just to one brand of machine.

Plus as I mentioned earlier, when I ran my own business I also repaired many washing machines with the same problem.

So wherever you got your information from then it is wrong.
It may well have written by a manufacturer, but I stand by what I said, that part of your information is wrong.

**********************

So TD, before splashing out on what could be a costly repair try my suggestion first.
Title: Re: More expense
Post by: AdrianH on February 12, 2012, 07:11:57 AM
Err......  well all I can say is you keep your opinion and I know my facts .


I am a fully qualified engineer, I trained with Hoover and spent 25+ years in the appliance industry and was employed to train engineers with several companies after I left Hoover.
I have worked extensively on Hoover,Hotpoint,Zanussi,Bosch,Creda,Beko,Ocean and many other makes, I stand by what I stated.
Title: Re: More expense
Post by: oldfogy on February 12, 2012, 07:21:27 AM
In which case I out rank you with 48 years in the electrical industry, starting from June 1964.

But obviously I am prepared to except that we are both correct, in either what we know or what we believe.
Title: Re: More expense
Post by: tuftedduck on February 12, 2012, 07:28:03 AM
Thanks guys for your further contributions.

Oh deary me, I hope I have not started a war of words.. :(

The only thing I can look at without help is the door lock/switch which I will do later in the day. Anything more physical requiring the machine to be extracted from it's position under the units will have to wait until I can get some help.

To the best of my knowledge there are no washer engineers near at hand ( I'm very much in the sticks here) so if I was to call one in it would be from a distance and at a cost........more importantly, I have no idea of the reputation of any of the available companies.

Thanks again....please do not fall out on my account.. :)
Title: Re: More expense
Post by: oldfogy on February 12, 2012, 07:42:25 AM
As I said earlier, you can get at it by just removing the rubber boot, just that it's easier to put back with the lid removed.

As you are not at the moment taking the top off, try using a small mirror and torch to see the switch and if I am correct it will show signs of burning (although not always) then using a very short possidrive screwdriver you can get at the 2 fixing screws.

As for falling out, I doubt it, it's just a difference of opinion.

Good luck and hopefully in time you will let us know how you get on.

Edit
Sorry forgot to say, if you want the manual you can download one from here:
http://www.aeg.co.uk/Support/
Title: Re: More expense
Post by: kitz on February 12, 2012, 02:42:38 PM
>>> A machine is not allowed to have ANY drum action with the door operable

This is something that had me puzzled last week when I had my washing machine flood mishap, because I always thought that they shouldnt work with the door open? 

On mine the door catch snapped mid-cycle.  Yet the machine most definately did carry on its full cycle with the door wide open and was able to spew water out into my kitchen. Its a Hotpoint WMT02.  I dont know exactly how far into the cycle it was probably about 1/3rd to 1/2 way through a 1 hour wash.  The drum was turning slowly and filling up water at the same time when I stopped it by which time there was already very large pool of water over the kitchen floor. (Surprising how far water spreads :/ )

I was washing a bedroom rug and probably an uneven load was what caused it to pop/snap open.  The plastic door casing has had a small crack in for several years after a friends toddler used it once to pull herself up on so for the past few years Ive had to slightly lift the door when closing to ensure a proper connection.   

Since last week though that crack is now bigger and I have to to twist the door a bit further to maintain a connection before the machine will start. :(

After fitting the new door catch, one of the things the guy did to check it was now working correctly was to see if the machine would start a new cycle with the door open which it wont.  He then tested it again by insering a screw driver into where the door catch would go and it did work.

--
@ TD, I do hope you are able to get something sorted.
It may be worth checking the local paper ad sections to see if there is anyone local and do a bit of ringing round first to get quotes to evaluate if its worth getting a new one or not.

I know what you mean TD about being able to do certain stuff.  I certainly wouldnt be able to get mine out on my own to look at it..  which is also something else to consider if you get a new one..  as you may also need help with installation.  Yeah I know its relatively simple in theory, but again thats something I probably couldnt do myself :(
Title: Re: More expense
Post by: scottiesmum on February 12, 2012, 03:15:23 PM
TD  ... to save you having to do any  'shifting and lifting'  do you not have a supplier (one of the national outlets, where the prices are less than a local trader)  who will deliver, install and take the old one away ? This is standard practice here at no extra charge.   I understand that buying a new one is more costly than a spare part (perhaps ??  :'(  but it may be the 'simples' solution and you'll have a new machine  ......  FL again   ;D
Title: Re: More expense
Post by: oldfogy on February 12, 2012, 03:31:18 PM
How much is a new washing machine these days, compared with the price of roughly £25 for a spare part, that is if he can change the part himself, obviously I am still 'assuming' that is the problem to begin with.
Title: Re: More expense
Post by: scottiesmum on February 12, 2012, 04:06:37 PM
Well I did say it was FL      .....  :lol:

As a fragrant feminine   :D   I would always go for the easier option - providing funds allowed ..... so if it was a choice between repairing a 20 odd year old machine, and getting a shiny new one - no contest for me, especially as I would feel that perhaps this  just could be the start of a collection of problems   ......  not that I'd expect any  male person  :D to agree  ;D
Title: Re: More expense
Post by: oldfogy on February 12, 2012, 04:22:39 PM
That reminds me of my love of food, when my other half did the cooking it was the full monty, but when it was my turn it was beans on toast.

So when a working machine is required and presumably being paid for by ones other half then a repair might just be out of the question or at least at the bottom of the list would it?
Or if it was yourself footing the bill, would you consider a repair being one of the foremost options?
That way there will be plenty of pennies left for shoes and handbags. >:D

(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fi92.photobucket.com%2Falbums%2Fl39%2Foldfogy%2FGifs%2FMonkey1.gif&hash=fd855fdfba7237337a10d676a93700b63a6fb433)(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fi92.photobucket.com%2Falbums%2Fl39%2Foldfogy%2FGifs%2Fpeepsofa.gif&hash=8ff213739363dbe22c47f73d074482ba9a7ad873)
Title: Re: More expense
Post by: tonyappuk on February 12, 2012, 04:24:48 PM
All safety interlocks are supposed to be fail safe as I know from working on high power broadcast transmitting equipment my whole working life. They are always designed to be fail safe i.e the micro-switches in their relaxed state should prohibit the action you are trying to protect against. In the industries where these interlocks are used they are regularly checked for correct operation but there are still failures. The door interlock can fail to the unsafe state and the machine still operate. You still can't beat Sod's Law!
Tony
Title: Re: More expense
Post by: tuftedduck on February 12, 2012, 04:56:16 PM
Thanks again for all the further comments, hints and tips.

Will take positive steps tomorrow and let you know what is happening.

Title: Re: More expense
Post by: scottiesmum on February 12, 2012, 06:01:26 PM
That way there will be plenty of pennies left for shoes and handbags.

That's the most sensible comment I've read all day  week   :lol:

Title: Re: More expense
Post by: camallison on February 12, 2012, 06:03:57 PM
That way there will be plenty of pennies left for shoes and handbags.

That's the most sensible comment I've read all day  week   :lol:

Sensible - male logic.  Men 1  SM 0
Title: Re: More expense
Post by: renluop on February 12, 2012, 06:59:50 PM
TD! It could be worse! 4 y.o. boiler at daughter's family home is in their garage and has gone phut with water all over floor, presumably cold weather caused. Husband closed door and the electrics failed. Now for the real fun!

Garage door is electronically operated, but on police advice they had disconnected the manual over-ride. Entrance gained via floor in elder son's bedroom and garage ceiling!

Of course they're all deliriously happy. :'(
Title: Re: More expense
Post by: tuftedduck on February 13, 2012, 07:01:51 AM
OMG renluop, what a mess. Manual override will be enabled from now on I would think.

Have bitten bullet and bought new bog standard machine..it will see out TD.
Delivery Saturday.

 this one (http://www.comet.co.uk/p/Washing-Machines/buy-BEKO-WM7120W-Washing-Machine/760030)
Title: Re: More expense
Post by: roseway on February 13, 2012, 03:20:56 PM
That looks like a good choice to me. :)
Title: Re: More expense
Post by: scottiesmum on February 13, 2012, 03:36:56 PM
That looks a good buy TD  :thumbs:  .... happy washing  ;D
Title: Re: More expense
Post by: UncleUB on February 13, 2012, 04:44:29 PM
Very nice TD  :thumbs:

I'm sure you'll both be very happy....and every time you switch it on it will remind you that its the reason you can't have a new computer :lol:
Title: Re: More expense
Post by: tuftedduck on February 13, 2012, 04:50:15 PM
@ unkyUb........ :lol:
Title: Re: More expense
Post by: renluop on February 13, 2012, 07:47:47 PM
Good news :thumbs:, relatively speaking, as the boiler is powerful and expensive, the house being a 20s extended to 5 beds with conservatory, shower and utility room downstairs, the insurer has agreed to cover less excess.

Thought Bank of M&D might be called upon. ;D
Title: Re: More expense
Post by: kitz on February 13, 2012, 09:12:56 PM
Seems like a good deal td. 

This will be td after he gets his new machine
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fwww.emotionless.co.uk%2Femotes%2Factivity%2Fwashline.gif&hash=855800798360f825d9360d0ca5f244050a538d5c)
Title: Re: More expense
Post by: tuftedduck on February 14, 2012, 06:07:50 AM
 ;D
Title: Re: More expense
Post by: tuftedduck on February 14, 2012, 09:28:26 AM
Just for fun, I did an order track on this item.

They have the correct contact telephone number, the correct house name, house number, street name, post code..........but the wrong town.......... :angry:

Phoned them and got one of these " for **** press button one....for something else press 2 etc. etc.........after about ten minutes waiting, holding, listening to tinny musack got to speak to a real person who, hopefully, made the appropriate amendment.

Time will tell.....I'll not be surprised if they fail to deliver at the right time and place. :(
Title: Re: More expense
Post by: UncleUB on February 14, 2012, 09:31:52 AM
Oh dear TD,the joys of buying something new... ;D

Just remember to keep checking your back passage..... ;)  :lol:
Title: Re: More expense
Post by: tuftedduck on February 18, 2012, 12:17:08 PM
New machine delivered..........men were supposed to take out old one and take it away.

Could not get old one out and men have departed leaving old one half out and new one in middle of floor.

I have had enough......the pills and the bottle beckon.
Title: Re: More expense
Post by: roseway on February 18, 2012, 12:34:17 PM
That sounds like simple incompetence. I presume (hope) that they don't intend to leave it like that.

The bottle sounds good, but better steer clear of the pills. :)
Title: Re: More expense
Post by: scottiesmum on February 18, 2012, 12:35:54 PM
Oh  TD that is dreadful  .....  if you send me their 'phone number I'll phone them and give them what for ....and I'm serious !!    Is there no-one in the village that can give you a helping hand ?   

Take care please  :flower:
Title: Re: More expense
Post by: camallison on February 18, 2012, 01:15:56 PM
New machine delivered..........men were supposed to take out old one and take it away.

Could not get old one out and men have departed leaving old one half out and new one in middle of floor.

I have had enough......the pills and the bottle beckon.

That and the point about getting the wrong town seems about par for Comet - always have struck me as incompetent.

Colin
Title: Re: More expense
Post by: camallison on February 18, 2012, 01:21:37 PM
Don't hit the bottle yet TD - you have a PM.

Colin
Title: Re: More expense
Post by: UncleUB on February 18, 2012, 01:26:43 PM
OMG !!!,that is terrible service TD,what a company they are  >:(

I see on their website there is a charge for removal(£9.99) and a charge for installing the new one(£19.99).I would imagine you had paid for this TD,in which case its nothing more than disgraceful on their (Comets) part

Quote
Washing Machines & Washer Dryers

Installation costs £19.99

As part of our service, we will:

Deliver your new appliance to your kitchen
Disconnect your old appliance
Connect the existing water supply, waste outlet (to an existing waste system) and power point
Level the machine to reduce vibrations
Test everything and take you through the key features

http://www.comet.co.uk/static/services/installation/large-kitchen-appliance-installation

As you have already a washing machine in place and connected I can't see what the problem can be.
Title: Re: More expense
Post by: tuftedduck on February 18, 2012, 01:40:26 PM
Well. I've done myself ( I think it's correctly done)......but have hurt myself in the process.

Off to bed for a bit.
Title: Re: More expense
Post by: UncleUB on February 18, 2012, 01:43:11 PM
Well. I've done myself ( I think it's correctly done)......but have hurt myself in the process.

Off to bed for a bit.

 :o

Do take care,and if you feel too unwell phone the doctor asap.

Title: Re: More expense
Post by: roseway on February 18, 2012, 01:46:57 PM
Do take care TD. :flower:

You really shouldn't have done that, and you most certainly shouldn't have needed to. >:(
Title: Re: More expense
Post by: scottiesmum on February 18, 2012, 01:50:04 PM
Oh TD   ....  what a nuisance for you   ---   outrageous that they left you to it  .... which branch was it ?

Have a good rest now and hope you feel better very soon .... :hug: :flower:
Title: Re: More expense
Post by: UncleUB on February 18, 2012, 01:53:41 PM
Oh TD   ....  what a nuisance for you   ---   outrageous that they left you to it  .... which branch was it ?


Probably ordered online

http://www.comet.co.uk/

Title: Re: More expense
Post by: scottiesmum on February 18, 2012, 02:00:48 PM
Yes I thought that too Unc, but I'm wondering where the delivery depot is  >:( :-X
Title: Re: More expense
Post by: silversurfer44 on February 18, 2012, 02:05:15 PM
Oh Dear TD, I've only just got back to reading the posts for today.
From what you describe it sounds about par for the course for Comet.
I bought a fridge freezer and dishwasher from them a little while back. They were supposed to take all the packaging away with them. The bloke who delivered the items said as he was on his own he was unable to do it. So I said to him without reserve, either take the packaging away or just the items away. He said he can't do either so I phoned them up in front of the guy and told the customer care who then wished to speak to the man. I said that is alright, he has a mobile phone, by all means ring him. Obviously the wanted to use my telephone. No way. Anyway they did call the man and he had to comply.
Maybe you should be a bit more forceful when you need to be TD. Even though you needed the washing machine you should have told them to take the new one away and cancel the order.
That would have got things moving. One doesn't have to be nasty, just forceful.

Anyway, do take care and stop trying to do more than you can. I wish you well TD.
Title: Re: More expense
Post by: UncleUB on February 18, 2012, 03:43:30 PM
Yes I thought that too Unc, but I'm wondering where the delivery depot is  >:( :-X

It will no doubt be a national distribution centre,very doubtful it will be sent from a local store
Title: Re: More expense
Post by: kitz on February 18, 2012, 03:52:05 PM
Oh no..   thats dreadful service. Downright disgusting in fact.

I do hope you are ok td :worried:
Title: Re: More expense
Post by: AdrianH on February 18, 2012, 03:56:32 PM
 >:( >:(  idiots, as they are in breach of contract you could just cancel the order/reject the goods and make them take their machine away.
How can they just leave someone with a machine standing out in the room like that?  Is it ny wonder Comet were all but bankrupt recently? Perhaps if they speny less time and money on stupid adverts and concentrated on customer care they might do better.
Title: Re: More expense
Post by: tuftedduck on February 18, 2012, 04:34:46 PM
I'm back and still alive.......just.

Thank you all for the comments, suggestions and kindnesses.

If I may be excused, I'll come to this tomorrow when I am fully refreshed.

@ camallison, thank you for you PM.....again, I look into that tomorrow.

Thank you all once again.
Title: Re: More expense
Post by: scottiesmum on February 18, 2012, 04:37:27 PM
Cancelling the order and  sending the machine back is all well and good, but TD needs this machine and from what I gather lives in an area that is not that convenient to pick and choose, at a price that is within budget.   These stupid, ignorant and totally bereft of any commons sense people, need naming and shaming, and I hope that TD gets the opportunity to do it.   If it's only to put a large notice up in the centre of his town/village.  Personally I would let a local paper know that this firm is happy to take someone's money, which in fact makes a contract between the purchaser and the seller and then completely renege on a very important part of that contract; but added to this, it would have been obvious to the oafs who made the delivery that TD (with all due respect to him) is an elderly gentleman, who  would  have benefited from a proper service.   The firm needs to be told;  they are paying these people to do the delivery and remove old appliance and install new one, and they are obviously not doing what they are being paid for, and charging the customer for (which is a disgrace as well).      I am so  angry at the way TD has been treated.   

Title: Re: More expense
Post by: scottiesmum on February 18, 2012, 04:38:55 PM
oooops   - sorry TD  ...  saw the red warning too late !!      à demain   :flower:
Title: Re: More expense
Post by: tuftedduck on February 19, 2012, 06:58:51 AM
Good morning from a weary TD.  :)

Got a few sore bones this morning, especially my left elbow which has taken on the appearance of a balloon and is quite painful when I try to articulate it........will see the doc. tomorrow.
The muscles are a bit sore......even the ones I did not know I had.......but a good trundle around the village later will soon ease them up again.

I certainly intend to take up this matter with Comet. I also intend that my case against them will be more than a simple breach of contract and to this end I will be contacting my lawyer with a view to discussing my options and to giving instructions to sue.

As to the machine itself, I tried it yesterday evening and it appears to do a good job....albeit a little slower than the old one to do it's thing.
It will have to be pulled out again.....it wobbles a wee bit at high spin speed indicating that it is not quite level and that the feet need adjusting. Big Jock is coming to help with that.

I know that I was a bit silly yesterday heaving and hauling on these machines, but honestly, I just could not sit in that mess...it had to be resolved.

Thanks again for all the comments, help and support.  :)
Title: Re: More expense
Post by: roseway on February 19, 2012, 07:22:02 AM
I'm pleased to hear that you are (more or less) well after your misadventures yesterday. :)  An ice pack on the elbow might be a good idea.

Levelling the machine shouldn't be too much of a problem for Big Jock, but it's certainly necessary.
Title: Re: More expense
Post by: silversurfer44 on February 19, 2012, 08:02:14 AM
Nice to hear you are not too poorly after your heaving and pushing. Not sure about ice packs unless the swelling is not arthuritus in nature. If it's the result of a bump then yes an icepack. I find a warm shower sorts some of them types of aches out.
Everyone to their own remedy eh!
It will be interesting to know the outcome of the legal side of things, if you wouldn't mind keeping us informed please?

Take care TD.
Title: Re: More expense
Post by: kitz on February 19, 2012, 08:17:43 AM
Sorry to hear that the aches and pains are worse this morning.  Please do take it easy today and make sure you look after yourself. 
Getting your arm checked out at the docs is a good idea...  as is waiting for Big Jock to sort the level of the machine out.

This isnt good on Comet at all, especially since they charge extra for this service.  Its disgraceful what they have done.
Title: Re: More expense
Post by: tuftedduck on February 19, 2012, 08:25:22 AM
Talking of sore elbows.......last nights wash was left in the machine and I have just been out pinning it to the ropes.

Have you ever tried to hang out washing with one arm...... :D
Title: Re: More expense
Post by: renluop on February 19, 2012, 08:42:37 AM
No, I'm careful where I buy my shirts from :P ;D But really hope you recover soon.
From Wikipedia
Quote
Criticism
Comet regularly comes under fire for poor customer service issues[3] and inadequately trained sales staff.[4] Complaints about Comet's refusal to refund faulty products have led to investigation by Trading Standards.[5] Comet price promise states, "There are a couple of exceptions. We won't try to match the price of internet or mail order companies with no stores. Nor do we match against warehouse or mail order clubs or voucher promotions, either online or in-store."

As to price promises, I have often wondered whether their goods are not often slightly different from those of smaller hight street retailers, be it even a revised model number. Shaky evidence, maybe, but it does seem not easy to find identical model numbers elsewhere.

IME, the difference in prices with a local shop is often not that great once all things are taken into consideration.
Title: Re: More expense
Post by: UncleUB on February 19, 2012, 09:18:16 AM
Nice to see you back this morning TD. :)

I use Transvasin Heat Rub Cream (http://www.amazon.co.uk/dp/B001E4GPXW/ref=asc_df_B001E4GPXW6636777?smid=A3P5ROKL5A1OLE&tag=googlecouk06-21&linkCode=asn&creative=22206&creativeASIN=B001E4GPXW) for any muscular aches and pains.I find it very good.

Quote
As to the machine itself, I tried it yesterday evening and it appears to do a good job....albeit a little slower than the old one to do it's thing.
It will have to be pulled out again.....it wobbles a wee bit at high spin speed indicating that it is not quite level and that the feet need adjusting. Big Jock is coming to help with that.

I always tell Sue to be careful when carrying out such installations,especially her back,after all I wouldn't want her off work  >:D  ;D

Saying that she usually gets her auntie Ethel to come and help(14 stone and pure muscle)
Title: Re: More expense
Post by: scottiesmum on February 19, 2012, 09:53:15 AM
Good to see you here this morning TD .... :flower:   I hope the elbow is soon better, resting it today will help.

Now if you were female you'd know that one  arm and strong teeth gives an alternative option to hanging out washing  ......you just have to make sure you don't strangle yourself   :D

Take care !  :)
Title: Re: More expense
Post by: chrissie on February 19, 2012, 10:22:35 PM
Oh dear TD what a mess Comet left you in and now you're suffering from doing their "dirty work" which you paid for and wasn't done  >:( >:( >:(

I hope you will soon be recovered and will definitely be doing something legal in nature to bring about a satisfactory and monetary conclusion to this dreadful affair.  Hope you make good note to the lawyer that you were incapacited through their dereliction of paid duty too!!!!   ;)

Take care and I hope you will let us know how you get on in every way.

best wishes
Chrissie
Title: Re: More expense
Post by: asbokid on February 19, 2012, 11:46:44 PM
As to price promises, I have often wondered whether their goods are not often slightly different from those of smaller high street retailers, be it even a revised model number. Shaky evidence, maybe, but it does seem not easy to find identical model numbers elsewhere.

I'm sure you're right.. you're certainly not the first to make that charge..

Comet of old is long gone. Today, it's a ruthless, mean-spirited washed-out operation, run on a shoestring budget by shadowy private equity bankers.

Those bankers operate in complete secrecy, disguising their activities and their clients' identities, behind numerous layers of obfuscation. It's impossible to discover who ultimately owns Comet.  Once upon a time, you would simply consult the public shareholder register to discover the ownership of a company.   Not so with "private equity finance".

The private-equity buy-out of Comet could well be a wrecking exercise. A controlled ruination to eradicate it as a major electrical retailer. Comet's demise would greatly advantage the remaining electrical retailers, in particular DSG. (Dixons/Currys/PCWorld).

Maybe we should draw a parallel with FW Woolworths plc, which collapsed spectacularly in January 2009, resulting in 27,000 job losses.

Many see the demise of FW Woolworths plc as a deliberate wrecking operation.  A conspiracy to destroy the company since it was unwanted competition for other businesses.  In the months leading up to the collapse of Woolworths, its board took out massive loans (circa £500m) from GMAC, a shadowy cut-out of the equally dubious US private equity firm, Cerberus.

In Greek mythology, Cerberus is the three-headed dog that guards the gates of Hades or Hell. Appropriate in the circumstances. The terms of the GMAC/Cerberus loan were onerous and Woolworths' fate was essentially sealed the moment those loans were agreed by the board.

The GMAC/Cerberus apparatus was used in similar wrecking operations against a number of British building societies.  Overnight, the mutual sector lost half a dozen of its key institutions to the same wreckers from Cerberus.

The boards of some of Britain's favourite mutuals were sinking their savers' capital into American CDOs (collateralised debt obligations) sold by  GMAC/Cerberus.  No surprise that those CDOs turned out to be sour assets,  known in the trade as "liar loans".  Many of those loans that had been packaged up as CDOs were unsecured Yankee car loans. The packaging of the CDOs was done so as to disguise the true default rate of the loans. Default rates of 85% were the norm.   The CDOs were liabilities, not assets. The building societies frittered away their savers' fortunes by buying dodgy Yankee car loans!

The building societies which invested in those CDOs were essentially stitched up by GMAC/Cerberus. I would argue that the board members of those doomed building societies were wittingly involved in the wrecking operations. These directors were Boardroom Quislings.  Quite a few ennobled "Lords" and "Ladies" were amongst them.  The ultimate winners in this wrecking operation against the UK mutuals were the larger banks. The destruction of the mutual sector served only to consolidate the Big Banks' grip on the UK retail banking sector.

As for Comet.. we learn that its French owner, Kesa, sold the company in November 2011 for just £2, with a £50m bung to keep the pension fund from collapsing.  The new buyers were the private equity bankers Opcapita LLP. Opcapita are a highly secretive outfit who operate Hailey Holdings and Hailey Acquisitions, two private investment firms.

There's almost no public information about Opcapita.  According to the Daily Telegraph (9 Nov 2011), a Mr Henry Jackson, former banker at Deutsche Bank runs OpCapita, and is backed by John von Spreckelsen, the former executive chairman of Somerfield.

Whose capital are they using though?   We're not told.. They are very private bankers.

"The OpCapita boss's first private equity purchase was MFI, the troubled furniture store famed for its Boxing Day sales. He picked up the chain for £1 in 2006, taking on 200 stores and £51.9m of customer deposits.

"Jackson founded OpCapita's predecessor, Merchant Equity Partners, in February 2006 at the height of the credit boom with the backing of Goldman Sachs, Hilco and US hedge fund Cerberus. ...

The deathly hand of Cerberus is there once again...  Alarm bells should be ringing for anyone connected to Comet..


EDIT:... Another Cerberus casualty was Focus, once the second largest DIY chain in the UK.   Focus was also bought by Cerberus, for just a £1.  Two years later and the chain had collapsed into administration.   The largest beneficiary of Focus's demise was rival B&Q plc..  Did Cerberus deliberately wreck Focus?

Title: Re: More expense
Post by: tuftedduck on February 20, 2012, 01:38:04 PM
I've been trying to level up this machine.

I have got it true fore and aft.

The bubble in my spirit level is two inches long, and it indicates that my side to side level is about 2mm (on the bubble) out of true.

Is that amount critical or is my level good enough ?
Title: Re: More expense
Post by: silversurfer44 on February 20, 2012, 01:53:42 PM
Nice to see you back in better spirits than you were TD. I would say the machine is level enough.
The main thing with these machines is that all corners are on a firm footing so that thing doesn't rock in any direction.
It won't matter if it's not truly level as long as it is definitely not on a lean. If it is able to rock then when it goes into the spin cycle it can and probably will move.
Take care when doing that work as it is very easy to do ones self a mischief, good and proper.
Title: Re: More expense
Post by: UncleUB on February 20, 2012, 02:00:53 PM
I've been trying to level up this machine.

I have got it true fore and aft.

The bubble in my spirit level is two inches long, and it indicates that my side to side level is about 2mm (on the bubble) out of true.

Is that amount critical or is my level good enough ?

Not too critical,the main thing is all the feet are firmly on the floor,so that when the machine is running its not moving about

2mm is nothing. ;)

Oops,Colin beat me too it  :-[
Title: Re: More expense
Post by: tuftedduck on February 20, 2012, 02:42:43 PM
Thanks guys for you further help.

I have just had the machine out again and twiddled the feet a bitty more.......now spot on level and not a wobble in sight.

Will observe next time it is in use and see how far across the kitchen it gets... ;D

Phew..puffed out......will go and watch Coundown as a relaxer.
Title: Re: More expense
Post by: UncleUB on February 20, 2012, 04:29:27 PM
Levelling the washing machine up  :lol:.


[youtube]Gjdaqi5Q9dE[/youtube]
Title: Re: More expense
Post by: tuftedduck on February 20, 2012, 04:32:22 PM
 :lol:
Title: Re: More expense
Post by: camallison on February 24, 2012, 07:58:53 AM
It seems Comet are really in trouble - see http://www.bbc.co.uk/news/uk-england-humber-17145977

Colin
Title: Re: More expense
Post by: roseway on February 24, 2012, 08:06:00 AM
Quote
The firm said it was planning to close one of the two call centre sites as part of a restructuring picogramme.

A restructuring what?
Title: Re: More expense
Post by: AdrianH on February 24, 2012, 08:13:59 AM
Quote
The firm said it was planning to close one of the two call centre sites as part of a restructuring picogramme.

A restructuring what?


It's a very small stripper that arrives on your birthday  :D
Title: Re: More expense
Post by: roseway on February 24, 2012, 10:05:07 AM
 ;D
Title: Re: More expense
Post by: scottiesmum on February 24, 2012, 11:07:35 AM
 :D
Title: Re: More expense
Post by: kitz on February 24, 2012, 02:02:34 PM
>> A restructuring what?

Well spotted  ;D

>> It seems Comet are really in trouble

Quote
was sold earlier this month for a token £2 to private equity firm OpCapita.

My thoughts go back to Asbokids earlier post  :(