Kitz Forum

Broadband Related => ISPs => Topic started by: tonyappuk on October 09, 2007, 12:12:15 PM

Title: Plusnet portal speed profile.
Post by: tonyappuk on October 09, 2007, 12:12:15 PM

Hi all

Yesterday i decided to have a little tweak at my router with DMT now I have one that DMT will talk to.  Due to my hamfistedness I ended up with a much poorer sync speed than normal for, at the most, five minutes before I went back to my usual around 6 megs sync speed. Later that evening I noticed very poor download speeds (about 1 Meg instead of the usual 4.5 Meg) and checking the Plusnet Speed Profile sure enough it said "1 Meg". I thought this odd since my sync speed had only been reduced for a very short time but I shrugged my shoulders and assumed I would have to wait until the BT system got back to normal.

Imagine my surprise when even later yesterday evening my downloads went back to their usual 4.5 Meg but checking the Plusnet Profile again still showed 1 Meg.  And it's still showing 1 Meg this afternoon (1205) with an actual 4.5 Meg download speed.

I'm reluctant to go down the road of fault numbers 'cos it's working OK but I wondered if anyone else has experience something like this.

Tony

Title: Re: Plusnet portal speed profile.
Post by: kitz on October 09, 2007, 12:19:40 PM

lol no sorry.

The way the IPprofile (http://www.kitz.co.uk/adsl/IPprofile.htm) system works has changed slightly recently and its supposed to recover in instances like yours much more quickly than it would do in the past.

When your bRAS profile changes - BTw inform the ISP of the changes so they can adjust their system accordingly.   afaik these reports happen a couple of times a day and it is possible for there to be a delay of up to a day.
However, that doesnt explain your "problem" that the data profile is showing at PN yet its still allowing you full throughput. :D

Just a thought - by any chance are you on one of the old PAYG accounts where you have a RIN login?

Title: Re: Plusnet portal speed profile.
Post by: tonyappuk on October 09, 2007, 12:36:44 PM

Kitz

Thanks for your response.

As far as I'm aware I'm on a normal BBYW Maxdsl which I changed to in June this year from a fixed 2 Meg account. All my experiences since then seem to indicate a normal Maxdsl service and, with a Speedtouch 546, I have had a consistent 4.5 Meg download speed.

I'll keep an eye on it and try to remember to tell the Forum of any developments.

Tony

Title: Re: Plusnet portal speed profile.
Post by: kitz on October 09, 2007, 01:29:51 PM

ok thanks -

At least its "gone wrong" that way round and not the other :/

Title: Re: Plusnet portal speed profile.
Post by: mr_chris on October 10, 2007, 12:53:54 AM

Check your BT profile speed at http://www.speedtester.bt.com/ - if it says different to your PlusNet profile, you could raise a ticket to get PN to change your profile speed at PlusNet if for whatever reason it hasn't updated automatically.

Good luck :)

Title: Re: Plusnet portal speed profile.
Post by: tonyappuk on October 11, 2007, 11:54:32 AM

Kitz and Mr Chris

A quick update. Yesterday after about 72 hours of 4.5 Megs download speed and Plusnet Profile saying ! Meg, I put a message on plusnet.service.customer-feedback.  And Bob Pullen (PlusnetSupport) fixed it.

Title: Re: Plusnet portal speed profile.
Post by: mr_chris on October 11, 2007, 11:59:56 AM

Cool, glad its all sorted :)

Title: Re: Plusnet portal speed profile.
Post by: kitz on October 14, 2007, 01:12:48 AM

Good stuff

Thanks for letting us know :)