Kitz Forum

Broadband Related => FTTC and FTTP Issues => Topic started by: Alex Atkin UK on June 13, 2021, 10:19:22 PM

Title: Well this doesn't look good - both lines
Post by: Alex Atkin UK on June 13, 2021, 10:19:22 PM

Power Management Mode:   L3 - No power
Line State:      DOWN [0x200: silent]

And they were doing so well:

Line Uptime:      24d 19h 18m 21s

Title: Re: Well this doesn't look good - both lines
Post by: burakkucat on June 13, 2021, 11:02:28 PM

Is the (ECI equipped) cabinet, to which both of your lines are connected, in a position where it could be demolished by an out-of-control vehicle?

Looking at your TBB ping plots, it is clear that both lines were affected at exactly the same time.

Title: Re: Well this doesn't look good - both lines
Post by: Chrysalis on June 13, 2021, 11:23:54 PM

Quote from: burakkucat on June 13, 2021, 11:02:28 PM

Is the (ECI equipped) cabinet, to which both of your lines are connected, in a position where it could be demolished by an out-of-control vehicle?

Looking at your TBB ping plots, it is clear that both lines were affected at exactly the same time.

I remember you suggesting this to me and it turned out to be exactly that. :)

Currently on 249 days uptime, praying for no more problems before FTTP.

Alex please keep us up to date if you find out what the issue is.

Title: Re: Well this doesn't look good - both lines
Post by: Alex Atkin UK on June 13, 2021, 11:35:13 PM

Land line is still working, so probably not that unless its a teflon tie pair.  :D  Is it too much to hope the ECI has blown up and they will replace it with Huawei?   ::)

Title: Re: Well this doesn't look good - both lines
Post by: burakkucat on June 13, 2021, 11:59:46 PM

Ah, telephony is still operational. So the tie-cables are still intact.

The only other possible causes are a localised AC supply problem, which implies that the hardware had been running on its batteries until they were drained, or a failure in the DC power distribution to the ECI M41 MSAN.

Title: Re: Well this doesn't look good - both lines
Post by: Alex Atkin UK on June 14, 2021, 12:42:54 AM

Plusnet line has just come back, booo:
DSLAM/MSAN VID:      IFTN

Zen needed the HH5a rebooting for some reason then it too came back.

Title: Re: Well this doesn't look good - both lines
Post by: burakkucat on June 14, 2021, 12:49:09 AM

So it was an approximate three hour outage.

Title: Re: Well this doesn't look good - both lines
Post by: Alex Atkin UK on June 14, 2021, 05:15:10 AM

Gotta admit I love having the 4G backup, it was only when my server lost connectivity (its routed exclusively over DSL) that I knew anything was wrong.  I was having a nap when it started, mum was blissfully unaware.

For some reason the VoIP wont reconnect over 4G though, not sure what that's about.  I don't actually use it yet, its just there in preperation for the future.