Hi tuftedduck, i didn't use the removal tool i used AVG's own uninstall and then ran search for any reminants, a final search showed nothing ... i also assumed that as i had to use system restore that the program would be removed in it's entirity anyway.
The version i installed was AVG anti-virus free 9.0.814, i wasn't aware that you had to give permission within AVG for internet access, and i didn't alter anything with the link scanner.
All i did was download the program from computeractive on to the desk top and installed it, everything looked fine untill i tried to connect using the 3 mobile dongle which she uses and a box then appeared saying i needed to check the settings (the dongle settings i assume) and it wouldn't connect.
I have tried several different routines installing AVG then the Dongle and vise versa but it always ended the same .... no access just an error and check settings, a restore and reinstallation of the 3 mobile software was then necessary to get back on line.
To add, the error message i got which i cannot remember in its entirity was to do with the 3 software, it dosen't have any reference to AVG within it.