if the pressure level drops too much then the heating refuses to work.
Kitz, that suggests to me it might be a pressurised system. Do you know if that's the case?
Such systems have an expansion vessel with a diaphragm supported by air pressure on one side and water on the other. It avoids the need for a reservoir tank in the loft. These systems (I'm on my second house with one) are a proper pain and you need to get somebody who specialises. There may well be specific certfications available, I'm not sure.
One scenario with pressurised systems occurs when the expansion vessel develops an air leak, so the diaphragm collapses to some extent and the vessel stops doing it's job. You can compensate by adding water but, when the water expands, it has nowhere to go so a pressure-relief valve opens to let out excess water (or at least it, should, as it's preferable to the boiler exploding). When the system later cools, the water contracts and air is sucked into the system.
Expansion vessels can be re-inflated with a car footpump to restore normal service, but if they lost pressure then they prbably have an air leak and will probably soon lose pressure again unless the leak can be fixed.