TBH.. I dunno if I can be bothered to take it further right now, Ive got quite a bit on atm, and although the loss of my card is an inconvenience, as far as Im concerned there is worse things that could happen... and the time to take it further would only probably wind me up more and eat into more time. Having a rant on here helped get it out of my system for now.
I've had my moan, Im not impressed with their service & I will let them know at some point when it suits me!
I have other products with them, so moving away isn't perhaps quite so easy. But I was one of their very first customers when they launched back in what must be '99 when I moved house ... so hopefully my displeasure will be recognised (or maye not) when I do start moving stuff around.
For now, the main thing now is getting a replacement card asap.. but one thing is certain... I shall be looking at getting a new card elsewhere.
That shouldnt be too hard since I know my credit history is good.