Hi,
Taking on board your advice, and after the e-mail the isp agent sent me yesterday, I sent this mail this morning to the senior man at BT.
I have blanked the top mans name and agent for obvious reasons.
Dear Mr Topman,
I migrated to BT at the beginning of October following your companies advertisement campaign as a single provider of services including telephone, broadband and your flagship product of Vision.
After the ten-day training period and receiving a good sync of 5.5meg, BT Vision was activated on my line.
Unfortunately Vision would not work, and this was later discovered to be a faulty drop wire passing through trees.
The visiting Engineer moved my drop wire to a newly erected telegraph pole across the road,
This in turn developed new problems to my service.
Your agent in the Gosforth call centre a Mr Clueless sent me various routers to try and rectify the problem to no avail.
Another visiting engineer performed an E-side pair swop, which along with the router I privately purchased greatly helped my lines inability to hold sync.
I currently lose my broadband connection every evening, and your agent believes the problem may lie with the D–side pair, but reports there are no spare pairs on that telegraph pole.
Although there are on the original pole that fed my service trouble free since MAXADSL was enabled on my exchange.
Therefore he suggests I am to choose between a fixed rate service possibly ranging from 500kbps to 2000kbps, but he states this will not support Vision or remain on the service I have at the moment. Which is not performing as it should nor will support Vision.
This suggestion read to me, that yes there is a problem on your service but we are not bothering to do anything more about it!
Sir, I ask you is it fair to have had a problem free MAXADSL service since it was enabled on my exchange, then answering an advertisement campaign for an all in one product provider, end up in the situation where my broadband will no longer stay sync’d for a day.
Vision will not work, nor can I use the broadband telephone, which I’m currently paying an extra £6 for talk all day?
All that I am asking for is my service to be returned to how it performed faultlessly in the past, and therefore receive the services I’m currently paying for.
Is it not possible to be assigned an agent who will proactively engage with wholesale to actively return my service to a stable one?
I eagerly await your comments.
I received this wordy reply...
I am sorry you have had problems. I will ask one of our senior service team to look into it and see what can be done about your broadband connection.
Tee Hee, Man of a few words.
He CC the reply to a senior manager.
Time will tell.
