It's been a long time since I used AOL (dialup) but as far as I can gather the process is still the same,
"insert the AOL disc" and just follow the install instructions.
Although they might want to backup their settings first which should then make things easier.
Below is some text I "used to use" some time ago for doing this.
To back up you’re favourite places, address book and emails:
1. Close AOL completely and click on the Windows Start button.
2. Go to Programs and click Windows Explorer.
3. Double click on your AOL folder and right-click on the Organise file.
4. Left click on Copy, minimise Windows Explorer and right-click on your Desktop and paste the file here.
5. Maximise Windows Explorer. Right-click on the Download file and repeat step 4 as above to copy this file to your desktop.
6. Close Windows Explorer. You can copy the Organise and Download folders to a backup device such as a Pen drive or CD writer if you have one (the files will rarely fit on a floppy disk)
To restore your favourite places, address book and emails:
If the backed up Organise and Download folders are on a backup device, copy them to your Desktop.
1. Right-click on the Organise folder on your Desktop and select Copy from the menu.
2. Click on the Start button, go to Programs and click Windows Explorer.
3. Right-click on the AOL folder and click Paste. When asked if you wish to replace the existing folder, simply click YES.
4. Close Windows Explorer, right-click on the Download folder on your desktop and left-click on Copy.
5. Click on the Start menu, then on Programs and Windows Explorer, right click on the AOL folder, left click on Paste. Close Windows Explorer.
NB
Backing up files to a CD Writer can result in the files being marked as 'Read Only'.
Unfortunately, AOL cannot work with such files in this situation.
To rectify this, simply take the following steps...
- Right-click on the ORGANIZE folder and click on Properties.
- Remove the tick in the box for Read Only and press OK.
- Next open the ORGANIZE folder, click Edit and Select All.
- Click File, followed by Properties and ensure that the Read Only box is white - i.e. that there is no tick on it.