Gentlemen,
1. If you have a reasonable, but possibly more costly, ISP you can access their fault log where you will go through a series of exchanges:-
A) to give BT your availability times
B) confirm a BT booking has been made and acknowledged by them
C) confirmation that BT are working in the exchange, or the line, or in your house
D) reminded to report on anything you observe or the engineer said to you
A typical (edited) extract in reverse order is shown below.
I find this to be an invaluable tool, particularly if I'm helping several people at the same time.
2. In this area I believe BT are trialling suitable broadband test equipment such as the JDSU unit at the following link:-
http://www.jdsu.com/product-literature/FO-TBMTS4000_SS_FO_TM_AE.pdfKind regards,
Walter
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29-Jun-2009 09:11 (ZZ)
Moving from Parked to Active as engineer booked for today.
29-Jun-2009 09:07 (BT)
**This fault is currently under investigation by BT**
We have received an update from BT to indicate that they are resuming investigations on this fault.
Further updates will be posted on this Web site as we receive them.
Please note: no further action is currently required by you. However, you should ensure your broadband equipment remains powered up for the duration of our fault investigations - and connected to the BT test socket where available.
25-Jun-2009 17:57 (BT)
**Engineer visit arranged**
A BT engineer has been booked to investigate this fault further and we are awaiting the results of this visit.
In the case that this is a site visit please keep us up to date with any repair actions undertaken by the engineer.
25-Jun-2009 17:04 (ZZ)
Booked appointment for Monday 29th AM slot.
Added notes to ensure the line is on best E+D side.
25-Jun-2009 10:25 (Customer)
Hi ZZ,
XX is available on Mon or Weds morning or afternoon next week.
25-Jun-2009 09:23 (BT)
**Awaiting engineer visit appointment**
BT have requested that an engineer be booked to investigate this fault further.
Please call our support department on nnnnnnn to arrange suitable access times.
Engineer visits take place Monday to Friday in two slots:
AM (8am to 1pm)
and
PM (1pm to 6pm)
Due to engineer availability you may not be able to obtain your preferred appointment time. We therefore advise supplying alternative dates/times for an engineer appointment.
During the agreed time slot an engineer will work for up to a maximum of two hours at any of the following locations:
*The BT Exchange.
*Along the length of the cable external to your premises.
*Inside your premises.
You must therefore be available on-site for the duration of the agreed AM or PM slot.
Please note: By booking this engineer you accept you will be charged £144+VAT should you not be available at the appointed time or if the fault is determined to be due to your hardware or internal wiring.
25-Jun-2009 08:30 (BT)
**This fault is currently under investigation by BT**
We have received an update from BT to indicate that they are resuming investigations on this fault.
Further updates will be posted on this Web site as we receive them.
Please note: no further action is currently required by you. However, you should ensure your broadband equipment remains powered up for the duration of our fault investigations - and connected to the BT test socket where available.