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[kitz]

>> My ISP would like to make an appointment for a BT engineer to visit again, but as the problem only happens out of hours, how likely is he to find a fault ?

Jameseh - If youre around would there be any chance you could put a request in for a suspected REIN fault please?

[Hudson]

Does that include ladies too   

Without a doubt it does

How very nieve of me to assume a man would be running a site like this.


OK, now you got me guessing. How did you know which ISP i was with ??

[jid]

Does that include ladies too   

Without a doubt it does

How very nieve of me to assume a man would be running a site like this.


OK, now you got me guessing. How did you know which ISP i was with ??

Kitz knows Everything

(IP address )

[Hudson]

Jameseh - If youre around would there be any chance you could put a request in for a suspected REIN fault please?

.

To be fair kitz, Jameseh did ask for me to arrange an engineer visit  few weeks ago, but i have delayed setting a date because the fault only happend at night and did not fancy getting a £150 bill for a no fault call out.

[kitz]

>> OK, now you got me guessing. How did you know which ISP i was with ??

Woman's intuition 





------
Seriously though-
As on any forum anywhere, Admin + Mods can see your IP address.

[kitz]

To be fair kitz, Jameseh did ask for me to arrange an engineer visit  few weeks ago, but i have delayed setting a date because the fault only happend at night and did not fancy getting a £150 bill for a no fault call out.

Yep James and the other reps are normally pretty much on the ball.  I wanted one of them to see this thread so that they know you have done absolutely everything in your power  to get this sorted... and therefore not be landed with the bill.

[Hudson]

Yeah got to agree, as james help sort my latency problems when i first joined them from Virgin  .


I have been a bit worried about getting billed by BT for a no fault, as the ticket guys just keep say.


The line tests have completed and are showing your connection to the exchange (known as sync) is set at a normal rate for your line based on your line attenutation and exchange determined maximum stable rate. Unfortunately It would appear your line is either very long or of poor quality and wont support higher speeds.


For over 7 months i was connected at a rock solid


                           Downstream     Upstream
 
 Data Rate(Kbps)          1632                  448
 
 Noise margin (dB)        5.7                    14.0
 
 Output power (dBm)    16.8                  12.3
   
 Attenuation (dB)          63.5                   31.5

[kitz]

Yes I fully understand your concerns about that.
Hence why I'm hoping that James or one of the others will see and pick up on this tomorrow and clarify the situation for you.

Your current sync is still within acceptable levels, but things have gone downhill due to the damn SNR spikes :/

[Hudson]

Just to update that a engineer is due to visit this Friday, but typically the line has held a solid connection since Saturday morning.


Noise Margin:     9.3   dB
Connection Rate:  1472  Kbps
Line Attenuation: 63.5  dB
Power:            16.1  dBm
 
SF:               13375889
SF Errors:        19897
Reed Solomon:     0
RS Corrected:     --
RS Un-Corrected:  0
HEC:              6838
Errored Seconds:  5835
Severe ES:        146
Interleave Depth: 1

[Hudson]

Well lo and behold after a few days of holding  a solid connection it resynced tonight but at a lot higher than normal.


Noise Margin:     11.5   dB
Connection Rate:  1248  Kbps
Line Attenuation: 63.5  dB
Power:            15.8  dBm


Not to bad so i thought i would run a BT Speed Test and got the following results.

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 1248 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 1000 kbps
    Actual IP throughput achieved during the test was - 430 kbps

The throughput is rather low for th IP Profile


Will i have to reboot the router to get the 1000kbps profile ?

Hudson

[roseway]

If the BT speedtester says that your IP profile is 1000 kbps then that's what you've got. Throughput can be a lot less than the profile for all sorts of reasons. If you use Windows, then you might need to adjust your MTU value.

[Hudson]

Hi roseway

Cheers for the reply.

If the BT speedtester says that your IP profile is 1000 kbps then that's what you've got. Throughput can be a lot less than the profile for all sorts of reasons. If you use Windows, then you might need to adjust your MTU value.

I have not changed the MTU since i have owned the PC (Vista Home), I used to get 1mb so i doubt it's that.

Any other ideas ?

[roseway]

You can't reach any conclusions from a single speedtest, and most of the things which affect actual throughput are not under your control anyway. I would suggest that you do a few speedtests using different testers at different times, and see if there is any pattern.

Testers which you might try are:
http://www.speedtest.bbmax.co.uk/
http://www.thinkbroadband.com/speedtest.html
http://www.broadbandspeedchecker.co.uk/

[Hudson]

Hi roseway


I have completed the speed test on the sites as suggested and the results are below


http://www.speedtest.bbmax.co.uk/results.php?t=1220982498&v=5015628

http://www.thinkbroadband.com/speedtest/results/id/122097853031445717797.html

and on the last test i got 456kbps D/L and 367 upload.

http://www.mybroadbandspeed.co.uk/results/01591634.png






and the BT Speed Test information is

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 1248 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 1000 kbps
    Actual IP throughput achieved during the test was - 427 kbps


Any suggestions are greatly appreciated

Hudson



 

[roseway]

That does rather suggest that you are being capped by your ISP to 0.5 Mbps. I suggest that you ask them if this is the case.