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[kitz]

>> "they did some resets on their side which has resolved the issue"

Excellent:)
Bad news about the increased target SNR, but hopefully that will soon be sorted too.

>> The morale of the story appears to be that perseverance pays with BT, and also never to accept their version of events when it is blatantly at odds with the known facts!

Indeed, Ive been subject to this on my own line on a few occasions.