I'm in a similar situation the ip profile should be higher and there is no Valid reason or logic why it isn't the throughput is a different layer to the physical side that dlm manages , BTW Bras servers are set incorrectly, I'm still waiting for my ISP ZEN to get this sorted out they after trying to use the figures they have from BTW in the portal in a way to somehow claim the ip profile was correct,
Ie that the sync rate in the portal was correct when it isn't it's infact nearly 8mbps less than what my modem is showing, The latest suggestion was asking if i had a spare modem/router i could try before they went back to bt, they claim bt had "recalculated the BRAS" mmm??? Is this another way of saying rebuilding the IP profile , if the problem is with the way that BTW systems are interpreting the data from Openreach then they need to fix this because there is no way they should be setting IP bras profiles to 88% hows about we pay 88% of our subs.?