gt9 – thanks for the reply
The OR engineer had confirmed that the connection is good and is performing as expected. He cannot explain the reduction I am seeing in throughput and suspects that there is some sort of issue on the BT side (as the relevant ISP). I always disable WiFi and all connections to other devices whilst running speed tests.
The throughout speed is fairly constant and does not vary by time of day, but as the OR guy confirmed, it’s about 14Mb less than it should be. Because the throughput speed is fairly constant he did not think it is being caused congestion. It’s almost as though I have been placed on a lower BT packages (eg Fibre Unlimited). He urged that I contact BT over this, but didn’t think they would be at all helpful.
Ideally I would like to set up the HG612 and get the stats but unfortunately I am also dealing with family illness at the moment, and have already spent too much time on this. So that will have to wait for another day unfortunately.
This whole issue has been the subject of 3 formal complaints with BT. They have shrugged off the last 2 saying that as I am getting more than 40Mb I don’t have a case and they unilaterally closed the complaints. So this is attempt number 3 at achieving a resolution – I must be masochist !!
I note your tip about the Community Forum, but I think I will let the formal complaint run on first. I don’t want to have too many hares running at once.
Weaver – also thanks
I’m not sure of what you mean by “Is this 54 Mbps of actual, measured TCP downstream throughput?” as my technical knowledge is limited.
The 54Mb is the actual throughput figure reported by the BT Wholesale Speed Test site – similar values were reported when using other sites such as OOKLA.
Today the OR engineer replaced all items in the internal network incrementally and tested the speed at each stge. Eventually we ended up with a network comprising just his laptop, and a replacement modem (HH6) with a wired connection. No other devices were connected, all extensions were disconnected, and the modem was connected directly to the OR faceplate. WiFi was disabled. After all that the throughput speed was unchanged. The OR guy said that the speed was very much lower than he would have expected.