Just in case you struggle to read properly...
Openreach and even the engineers themselves have admitted there is a problem.
And each one, i have had to explain form the start what has been done before - not one of them had any previous notes from previous visits.
One would assume that with the amount of technology they use, a simple update to the engineer tasked with job would be easy to do.
Just for you here is what has happened so far.
First engineer, didn't even test the socket, said he was going back to the cabinet to reset - nothing happened
next - asked why faceplate wasn't changed - did a joint in chamber - marginal improvement
Next - replaced other joints - mild improvement
Next - traced a fault in a chamber - repaired.
Next - went to perform L&S, didn't do it.
Next - specifically tasked with L&S - also confirmed last L&S wasn't done - was at the cabinet for around three hours - told me lift and shift was done - resync back at 65. Ran fine for the day with no errors. - next morning resyned back down again.
Next engineer turned up - confirmed lift and shift wasn't done as they thought they had sorted the fault without doing it.
Next - tested - confirmed bad joint in pavement - applied for dig.
Engineer came with dig team - repaired joint - still the same.
Next - confirmed problem with cable from there to my house - put in for a new cable to be installed.
Next - come to measure up and mark out - he said not convinced - found fault half way between first repair and the chamber - order previous joint to be dug up - to test between my house and the chamber each way.
Next dig team arrived and opened up hole again - engineer didnt show.
Next - new dig team arrived to fill hole - told them nothing had been done - another engineer turned up and repaired cable from hole - chamber - also found previous engineer had performed a bad repair and was losing sync before he even disconnected it.
Next - came to do L&S - looked at the BRAG - confirmed there was a problem and was going to start at the cabinet and work back to my house from there. - Line went down for 20 mins. - four/five hours later had to go to work - pulled out and saw him parked at end of road. went back in drive to park up and chat to him about how it was going - he had disappeared.
Same one came back - looked sheepish - had his head down chamber - was performing 'advanced testing' - left - still the same.
Engineer due yesterday - didn't turn up.
Confirmed engineer for this morning.