Hi again folks! Story getting even more bizarre: ISP sent me an email today saying they needed to call a BT engineer out to check my line & asking me to call in to them with available times. I was confused to say the least! Called in, guy who answered phone was as confused as me, he went away & made some enquiries and called me back. BT engineer not needed after all - email was sent to me in error!
In an embarrassed voice he told me that as a result of the Friday tests that they did, by logging on as me, they have discovered that the throughput problem is definitely internal to them and that it "doesn't happen very often that it is down to them, but this time it is and er... that I must have been very unlucky". That it had been escalated to their infra-structure dept. I asked if this was to do with my profile setup (as per Kitz's suggestion - I'm a good blagger as I am well out of my depth here!) and he replied "um.. it's not for me to say...but it could be" but "we are looking into it" and "we need to sort it out with some urgency!" He seemed to want to get off the phone before I asked any more questions, so now it has got me very curious...
I am now wondering how long I might have had this throughput problem going on exactly. When would my "profile" with them have been set up - would this be when I last changed my package with them?
I'd be grateful if someone could help clarify what exactly this ISP "profile" consists of so I have more info and at least sound more like I know what I'm talking about when discussing it with them?
(This is different from BT's IP profile obviously.) I presume that it has something to do with bandwidth and throttling at certain times of day? Is there more to it than that? How does it work? Why would it be particularly bad on a Tuesday morning at 6:30am, but better on a Wednesday?