Kitz ADSL Broadband Information
adsl spacer  
Support this site
Home Broadband ISPs Tech Routers Wiki Forum
 
     
   Compare ISP   Rate your ISP
   Glossary   Glossary
 
Please login or register.

Login with username, password and session length
Advanced search  

News:

Author Topic: New ISP, connected to the wi-fi but no internet  (Read 1012 times)

sherloc987

  • Just arrived
  • *
  • Posts: 1
New ISP, connected to the wi-fi but no internet
« on: November 04, 2018, 10:27:33 AM »

So my family recently got a new ISP and changed our modem (to the one they sent us). I can connect to the wi-fi but there's no internet to connect to. These guys don't have a number I can call for technical support; all they have is an automated machine that tells me they'll call me back.

[links removed by admin]
« Last Edit: November 06, 2018, 02:19:52 PM by kitz »
Logged

dee.jay

  • Reg Member
  • ***
  • Posts: 392
Re: New ISP, connected to the wi-fi but no internet
« Reply #1 on: November 04, 2018, 11:31:08 AM »

Which ISP is it?
Logged
Sky FTTC 69/17 @ 3dB SNR - HG612
AAISP FTTC 67/16 @ 3dB SNR - HG612
Routed by pfSense on VMware ESX 6.0
~600M Huawei cabinet

kitz

  • Administrator
  • Senior Kitizen
  • *
  • Posts: 32216
  • Trinity: Most guys do.
    • http://www.kitz.co.uk
Re: New ISP, connected to the wi-fi but no internet
« Reply #2 on: November 04, 2018, 01:38:19 PM »

hmmm  doesn't appear to be a UK ISP :-\

But unfortunately at the end of the day, if you aren't able to connect and have checked that your username and password are correct, then you have no alternative but to contact them.
Logged
Please do not PM me with queries for broadband help as I may not be able to respond.
-----
How to get your router line stats :: ADSL Exchange Checker

Weaver

  • Addicted Kitizen
  • *****
  • Posts: 7866
  • Retd sw dev; A&A; 4 7km ADSL2; IPv6; Firebrick
Re: New ISP, connected to the wi-fi but no internet
« Reply #3 on: November 04, 2018, 02:59:57 PM »

Welcome to the forum, sherloc!

Can a friend of yours email the ISP for you? If they have an email address. Which country are you in?
« Last Edit: November 04, 2018, 03:02:05 PM by Weaver »
Logged

kitz

  • Administrator
  • Senior Kitizen
  • *
  • Posts: 32216
  • Trinity: Most guys do.
    • http://www.kitz.co.uk
Re: New ISP, connected to the wi-fi but no internet
« Reply #4 on: November 05, 2018, 12:07:42 AM »

I'm half expecting the sig to change.   If it does - it will be banned.
Logged
Please do not PM me with queries for broadband help as I may not be able to respond.
-----
How to get your router line stats :: ADSL Exchange Checker

kitz

  • Administrator
  • Senior Kitizen
  • *
  • Posts: 32216
  • Trinity: Most guys do.
    • http://www.kitz.co.uk
Re: New ISP, connected to the wi-fi but no internet
« Reply #5 on: November 06, 2018, 02:20:13 PM »

bye!

Logged
Please do not PM me with queries for broadband help as I may not be able to respond.
-----
How to get your router line stats :: ADSL Exchange Checker
 

anything