Just to point out my issue with my line is that despite it having very low es it has been capped and had high interleaving for 2 years. Any request to TT is met with "your speed is within expected range" so they hide behind this to avoid calls to BT.Stuart
No problems at all disagreeing, my friend. You have obviously had a couple of poor customer-care instances, and quite rightly so, you have formed an opinion based upon that. Like you mention above, I do deal with various providers on a daily basis, and IMHO (and that is all it is, as I'm not affiliated to any ISP whatsoever), I feel Sky's tech-team are one of the best there is.I will admit, we get to speak directly to the 'Tier 2 techies', whereas you might be directed through their 'Tier 1 support' first ?? If so, I can see where your comments arise ... as a percentage of the Tier 1 support will just be script reading, the same for most ISP's support desk.
I doubt very much that you'd have much luck with PN on that one, although doesn't changing ISP trigger some sort of DLM reset.
I hear good things about IDNet. But in the end, you have to decide what you want to spend your money on, beer or ISPs.
Do we know which ISPs use speed profile pray least would be amenable to changing to it?