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Author Topic: New modem made a mess of things  (Read 4255 times)

Pottsy

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New modem made a mess of things
« on: August 23, 2018, 10:00:54 AM »

Apologies for being slightly non-expert...

FTTC, quiet rural cabinet, 52 down, 9 up. Replaced my HG612 with a VMG8324-B10A in bridged modem-only mode.

When I replaced it, my speed collapsed to 26/8. I left it for 24 hours and restarted. 23/8. Eeek!

Q. What should my strategy be? Leave it (my line never seems to re-sync) or re-start the connection after a certain period?

Another oddity - when I restarted the connection on the VMG8324 (using xdslctl command --down / --up), the max obtainable speed showed 26 (with a SNR of 4) and it took a couple of minutes to rise... Is that why it insists on syncing at 20 something? Is my modem dodgy in any way?

Stats below (the resyncs recorded were my re-starting my HG612 as it was unstable).

Many thanks!

Code: [Select]
Stats summary
Stats recorded 23 Aug 2018 08:50:53

DSLAM type / SW version: BDCM:0xa48c (164.140) / v0xa48c
Modem/router firmware:  AnnexA version - A2pv6F039v.d26a
DSL mode:                VDSL2 Profile 17a
Status:                  Showtime
Uptime:                  2 days 4 hours 6 min 51 sec
Resyncs:                4 (since 29 Jul 2018 12:48:31)

Downstream Upstream
Line attenuation (dB):  22.7 0.0
Signal attenuation (dB): Not available on VDSL2
Connection speed (kbps): 23538 8220
SNR margin (dB):        22.6 7.8
Power (dBm):            13.0 5.9
Interleave depth:        4 1
INP:                    50.00 0
G.INP:                  Enabled Not enabled
Vectoring status:        1 (VECT_FULL)

RSCorr/RS (%):          0.0000 0.0680
RSUnCorr/RS (%):        0.0000 0.0000
ES/hour:                0 0
Connection stats
xdslctl info --stats
xdslctl: ADSL driver and PHY status
Status: Showtime
Last Retrain Reason:    0
Last initialization procedure status:   0
Max:    Upstream rate = 8172 Kbps, Downstream rate = 57536 Kbps
Bearer: 0, Upstream rate = 8220 Kbps, Downstream rate = 23538 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Link Power State:       L0
Mode:                   VDSL2 Annex B
VDSL2 Profile:          Profile 17a
TPS-TC:                 PTM Mode(0x0)
Trellis:                U:ON /D:ON
Line Status:            No Defect
Training Status:        Showtime
                Down            Up
SNR (dB):        22.6            7.8
Attn(dB):        22.7            0.0
Pwr(dBm):        13.0            5.9

                        VDSL2 framing
                        Bearer 0
MSGc:           -6              52
B:              227             237
M:              1               1
T:              0               33
R:              14              16
S:              0.0000          0.9195
L:              6284            2210
D:              4               1
I:              242             127
N:              242             254
Q:              4               0
V:              0               0
RxQueue:                56              0
TxQueue:                14              0
G.INP Framing:          18              0
G.INP lookback:         14              0
RRC bits:               0               24
                        Bearer 1
MSGc:           90              -6
B:              0               0
M:              2               0
T:              2               0
R:              16              0
S:              10.6667         0.0000
L:              24              0
D:              1               0
I:              32              0
N:              32              0
Q:              0               0
V:              0               0
RxQueue:                0               0
TxQueue:                0               0
G.INP Framing:          0               0
G.INP lookback:         0               0
RRC bits:               0               0

                        Counters
                        Bearer 0
OHF:            0               201857
OHFErr:         0               3
RS:             2425730292              64681
RSCorr:         697             44
RSUnCorr:       0               0
                        Bearer 1
OHF:            11677073                0
OHFErr:         0               0
RS:             70062070                0
RSCorr:         27              0
RSUnCorr:       0               0

                        Retransmit Counters
rtx_tx:         25036459                0
rtx_c:          111             0
rtx_uc:         0               0

                        G.INP Counters
LEFTRS:         1               0
minEFTR:        23534           0
errFreeBits:    123666538               0

                        Bearer 0
HEC:            0               0
OCD:            0               0
LCD:            0               0
Total Cells:    4195131101              0
Data Cells:     92103444                0
Drop Cells:     0
Bit Errors:     0               0

                        Bearer 1
HEC:            0               0
OCD:            0               0
LCD:            0               0
Total Cells:    0               0
Data Cells:     0               0
Drop Cells:     0
Bit Errors:     0               0

ES:             0               6
SES:            0               0
UAS:            176             176
AS:             187611

                        Bearer 0
INP:            50.00           0.00
INPRein:        1.00            0.00
delay:          0               0
PER:            0.00            15.23
OR:             0.01            30.46
AgR:            23589.70        8250.91

                        Bearer 1
INP:            2.50            0.00
INPRein:        2.50            0.00
delay:          0               0
PER:            16.06           0.01
OR:             47.81           0.01
AgR:            47.81   0.01

Bitswap:        23746/24122             759/763

Total time = 2 days 23 hours 26 min 19 sec
FEC:            791             61
CRC:            0               8
ES:             0               6
SES:            0               0
UAS:            176             176
LOS:            0               0
LOF:            0               0
LOM:            0               0
Latest 15 minutes time = 11 min 19 sec
FEC:            0               0
CRC:            0               0
ES:             0               0
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
LOM:            0               0
Previous 15 minutes time = 15 min 0 sec
FEC:            0               0
CRC:            0               0
ES:             0               0
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
LOM:            0               0
Latest 1 day time = 23 hours 26 min 19 sec
FEC:            629             28
CRC:            0               1
ES:             0               1
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
LOM:            0               0
Previous 1 day time = 24 hours 0 sec
FEC:            36              15
CRC:            0               1
ES:             0               1
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
LOM:            0               0
Since Link time = 2 days 4 hours 6 min 51 sec
FEC:            697             44
CRC:            0               3
ES:             0               3
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
LOM:            0               0
NTR: mipsCntAtNtr=0 ncoCntAtNtr=0
 >
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jelv

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Re: New modem made a mess of things
« Reply #1 on: August 23, 2018, 10:05:03 AM »

If the HG612 was giving a decent connection, why replace it with another in bridge mode?
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Pottsy

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Re: New modem made a mess of things
« Reply #2 on: August 23, 2018, 10:09:15 AM »

It had a habit of getting more and more flaky over a couple of weeks, and needed a restart. SNR margin would gradually decrease and errors increase - the restart would sync at the same speed but then all else was back to normal. I assumed (I know...) that this may have been to some instability in the custom firmware, and that the 8324 would be better (and possibly faster).

Of course, I could be wrong! But I'd hope that at the very least the new modem would kind of work properly.
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j0hn

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Re: New modem made a mess of things
« Reply #3 on: August 23, 2018, 11:56:12 AM »

I believe it to be a Vectoring issue.

Johnson should be along shortly. I believe he's built a firmware image for the 8924 with a newer adsl.phy which fixes various Vectoring issues.

Perhaps try uploading the firmware he'll link you to and give that a shot.
It will also give you the ability to set a 1508 MTU (aka baby jumbo frames) and multiple telnet sessions.

Failing that it's probably a dufff modem.
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johnson

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Re: New modem made a mess of things
« Reply #4 on: August 23, 2018, 09:48:03 PM »

This does sound like it might be the same vectoring issue I have experienced, however with my line a sync from a full reboot of the modem was at full speed, I only experienced the half speed reconnects when a new sync happened without a reboot, i.e "xdslctl configure", DLM intervention or pulling the cable out.

But other than that you seem to be getting pretty much exactly half what you should and have vectoring, so give this firmware a go:

https://www.dropbox.com/s/5axi4otbtjztno3/8924-B10A-oldtelnet-3925.bin?dl=0

It has the newer x1 adsl_phy and fixed these problems with my vectored line. Ignore the 8924 naming, the 8924 and 8324 share firmware.

Edit: Another thing I notice looking at your stats is that the attainable is still what it should be, ie 57, which again is different from my experience, my attainable would halve as well. Hmm... still give the firmware a go if its not too much trouble, but its possible you have a duff 8324.

« Last Edit: August 23, 2018, 09:52:43 PM by johnson »
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Pottsy

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  • Posts: 17
Re: New modem made a mess of things
« Reply #5 on: August 24, 2018, 05:03:09 AM »

Johnson,

Thank you.

I uploaded the firmware through the GUI - and yet it didn't ask for a reboot. I rebooted it manually (via the GUI) and no change. DSLStats reports the modem firmware the same as A2pv6F039v.d26a, so I think my VMG didn't like the look of your firmware!
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johnson

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Re: New modem made a mess of things
« Reply #6 on: August 24, 2018, 05:11:20 AM »

Thats most odd Pottsy. The process of flashing always results in a reboot, so it sounds like that never happened.

After selecting the new firmware from "Browse" you did click "Upload" right?
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Pottsy

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Re: New modem made a mess of things
« Reply #7 on: August 24, 2018, 05:25:41 AM »

I did click upload, and I watched the little percentage go up at the bottom left of Chrome, then there was a wait while the GUI had a think about things, then back to where we started (firmware page).

This is a new router, so I have previously done 1 firmware update on it (to bring it up to date) which worked as expected.
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Weaver

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  • Retd sw dev; A&A; 4 7km ADSL2; IPv6; Firebrick
Re: New modem made a mess of things
« Reply #8 on: August 24, 2018, 06:10:31 AM »

Need to look at what Johnson said first though obviously. Because if a bug has been triggered then all bets are off.

Otherwise, the standard observation.

The downstream SNRM on that modem was absolutely massive, way way too high and if not the bug then that is the cause of the low downstream sync speed. So replacing one question with another: why then the ridiculously high downstream SNRM ? Angered the DLM gods for some reason ? Sometimes too much switching off and on without waiting 30 minutes of off time.

Question: Is it happy with the old modem right now? Because if not then you need a DLM reset? If you change back to the old modem, that means power off first not unplugging first (just in case, Kitz says it makes no difference so this is just superstition on my part) then 30 min of off time in order to enclose the n * 15 to (n+1) * 15 min time boundaries with the modem off during that whole 15 min period - eg off from 09:14 to 09:31 to enclose the 09:15-09:30 time period, or another example if the time were 09:16, then off throughout 09:16-09:46 would be needed to enclose the period 09:30-09:45. So it means doing that procedure twice if switching modems twice, to the old one then back.
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Pottsy

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Re: New modem made a mess of things
« Reply #9 on: August 24, 2018, 07:06:23 AM »

Back to the HG612. I'll report back later when I return to the 8324.

(HG612 works fine, but I do seem to have collected a 25Mb ip profile, but I imagine that will go soon).

Code: [Select]
Stats summary
Stats recorded 24 Aug 2018 06:04:35

DSLAM type / SW version: BDCM:0xa48c (164.140) / v0xa48c
Modem/router firmware:  AnnexA version - A2pv6C038m.d24j
DSL mode:                VDSL2 Profile 17a
Status:                  Showtime
Uptime:                  0 hour 12 min 13 sec
Resyncs:                6 (since 29 Jul 2018 12:48:31)

Downstream Upstream
Line attenuation (dB):  22.6 0.0
Signal attenuation (dB): Not available on VDSL2
Connection speed (kbps): 54395 9837
SNR margin (dB):        4.2 6.7
Power (dBm):            12.6 6.5
Interleave depth:        4 1
INP:                    54.00 0
G.INP:                  Enabled Not enabled
Vectoring status:        1 (VECT_FULL)

RSCorr/RS (%):          0.0575 0.0000
RSUnCorr/RS (%):        0.0000 0.0000
ES/hour:                0 0
Connection stats
xdslcmd info --stats
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 0
Last initialization procedure status: 0
Max: Upstream rate = 9826 Kbps, Downstream rate = 55564 Kbps
Bearer: 0, Upstream rate = 9837 Kbps, Downstream rate = 54395 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Link Power State: L0
Mode: VDSL2 Annex B
VDSL2 Profile: Profile 17a
TPS-TC: PTM Mode(0x0)
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 4.2 6.7
Attn(dB): 22.6 0.0
Pwr(dBm): 12.6 6.5
VDSL2 framing
Bearer 0
MSGc: -6 26
B: 227 237
M: 1 1
T: 0 44
R: 10 16
S: 0.1333 0.7688
L: 14282 2643
D: 4 1
I: 238 127
N: 238 254
Q: 4 0
V: 0 0
RxQueue: 130 0
TxQueue: 26 0
G.INP Framing: 18 0
G.INP lookback: 26 0
RRC bits: 0 24
Bearer 1
MSGc: 122 -6
B: 0 0
M: 2 0
T: 2 0
R: 16 0
S: 8.0000 0.0000
L: 32 0
D: 1 0
I: 32 0
N: 32 0
Q: 0 0
V: 0 0
RxQueue: 0 0
TxQueue: 0 0
G.INP Framing: 0 0
G.INP lookback: 0 0
RRC bits: 0 0
Counters
Bearer 0
OHF: 0 86442
OHFErr: 0 0
RS: 21847732 3802922
RSCorr: 12553 0
RSUnCorr: 0 0
Bearer 1
OHF: 45571 0
OHFErr: 0 0
RS: 364077 0
RSCorr: 0 0
RSUnCorr: 0 0

Retransmit Counters
rtx_tx: 25036599 0
rtx_c: 0 0
rtx_uc: 410 0

G.INP Counters
LEFTRS: 1 0
minEFTR: 54399 0
errFreeBits: 607121 0

Bearer 0
HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 76539257 0
Data Cells: 530230 0
Drop Cells: 0
Bit Errors: 0 0

Bearer 1
HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 0 0
Data Cells: 0 0
Drop Cells: 0
Bit Errors: 0 0

ES: 0 0
SES: 0 0
UAS: 82 82
AS: 733

Bearer 0
INP: 54.00 0.00
INPRein: 1.00 0.00
delay: 0 0
PER: 0.00 8.49
OR: 0.01 30.15
AgR: 54514.71 9867.50

Bearer 1
INP: 2.00 0.00
INPRein: 2.00 0.00
delay: 0 0
PER: 16.06 0.01
OR: 63.75 0.01
AgR: 63.75 0.01

Bitswap: 289/304 2/2

Total time = 13 min 35 sec
FEC: 12553 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 82 82
LOS: 0 0
LOF: 0 0
LOM: 0 0
Latest 15 minutes time = 13 min 35 sec
FEC: 12553 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 82 82
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 15 minutes time = 0 sec
FEC: 0 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Latest 1 day time = 13 min 35 sec
FEC: 12553 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 82 82
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 1 day time = 0 sec
FEC: 0 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Since Link time = 12 min 11 sec
FEC: 12553 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
#
« Last Edit: August 24, 2018, 07:09:50 AM by Pottsy »
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johnson

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Re: New modem made a mess of things
« Reply #10 on: August 24, 2018, 07:13:03 AM »

So I took my 8324 off the line to test the firmware linked above. It took a lot longer than normal once I hit the upload button, on the order or 3 minutes or so vs normal 50 ish seconds, but it flashed fine. I could not replicate the long flash behaviour when going back to my normal firmware and to the one linked.

The screen should look like this:



For a little under a minute, then:




If you still cant seem to flash the one linked then could you please try this newer one based on the v24 release:
https://www.dropbox.com/s/mfswb0u6xnlhira/8924-B10A-AAKL24-jumboframes-oldtelnet-customcmds-x1.bin?dl=0


Edit: also no need to have you 8324 on the line to try these, no need for more resyncs to anger the DLM.
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Pottsy

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  • Posts: 17
Re: New modem made a mess of things
« Reply #11 on: August 24, 2018, 07:23:52 AM »

Johnson, I'll give it a go now.

My line does not have an ip profile, but is stuck....

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Pottsy

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Re: New modem made a mess of things
« Reply #12 on: August 24, 2018, 07:40:15 AM »

Johnson,

That second one worked fine. :)

Now - half and hour or so before I can report back.....
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Pottsy

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Re: New modem made a mess of things
« Reply #13 on: August 24, 2018, 08:29:22 AM »

Didn't work. Connection speed now 15!

This is the second 8324 I have tried, the first handed out DHCP addresses but had no web configuration page.

I'll just stick with the HG612 and file the 8324 in the round file.

Thank you all for being so hospitable and for the time you have spent helping.  :)

Code: [Select]
Stats summary
Stats recorded 24 Aug 2018 07:25:32

DSLAM type / SW version: BDCM:0xa48c (164.140) / v0xa48c
Modem/router firmware:  AnnexA version - A2pv6F039x1.d26a
DSL mode:                VDSL2 Profile 17a
Status:                  Showtime
Uptime:                  0 hour 4 min 20 sec
Resyncs:                7 (since 29 Jul 2018 12:48:31)

Downstream Upstream
Line attenuation (dB):  23.2 0.0
Signal attenuation (dB): Not available on VDSL2
Connection speed (kbps): 15991 4404
SNR margin (dB):        25.3 8.2
Power (dBm):            13.2 5.3
Interleave depth:        4 1
INP:                    51.00 0
G.INP:                  Enabled Not enabled
Vectoring status:        1 (VECT_FULL)

RSCorr/RS (%):          0.0007 0.0000
RSUnCorr/RS (%):        0.0000 0.0000
ES/hour:                0 0
Connection stats
xdslctl info --stats
xdslctl: ADSL driver and PHY status
Status: Showtime
Last Retrain Reason:    0
Last initialization procedure status:   0
Max:    Upstream rate = 4401 Kbps, Downstream rate = 52550 Kbps
Bearer: 0, Upstream rate = 4404 Kbps, Downstream rate = 15991 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Link Power State:       L0
Mode:                   VDSL2 Annex B
VDSL2 Profile:          Profile 17a
TPS-TC:                 PTM Mode(0x0)
Trellis:                U:ON /D:ON
Line Status:            No Defect
Training Status:        Showtime
                Down            Up
SNR (dB):        25.3            8.2
Attn(dB):        23.2            0.0
Pwr(dBm):        13.2            5.3

                        VDSL2 framing
                        Bearer 0
MSGc:           -6              58
B:              146             126
M:              1               1
T:              0               30
R:              16              16
S:              0.0000          0.9187
L:              4473            1254
D:              4               1
I:              163             72
N:              163             144
Q:              4               0
V:              1               0
RxQueue:                60              0
TxQueue:                15              0
G.INP Framing:          18              0
G.INP lookback:         15              0
RRC bits:               0               24
                        Bearer 1
MSGc:           90              -6
B:              0               0
M:              2               0
T:              2               0
R:              16              0
S:              10.6667         0.0000
L:              24              0
D:              1               0
I:              32              0
N:              32              0
Q:              0               0
V:              0               0
RxQueue:                0               0
TxQueue:                0               0
G.INP Framing:          0               0
G.INP lookback:         0               0
RRC bits:               0               0

                        Counters
                        Bearer 0
OHF:            0               18808
OHFErr:         0               0
RS:             3526208         1128269
RSCorr:         26              0
RSUnCorr:       0               0
                        Bearer 1
OHF:            16124           0
OHFErr:         0               0
RS:             96374           0
RSCorr:         1               0
RSUnCorr:       0               0

                        Retransmit Counters
rtx_tx:         25036605                0
rtx_c:          2               0
rtx_uc:         0               0

                        G.INP Counters
LEFTRS:         0               0
minEFTR:        15990           0
errFreeBits:    63120           0

                        Bearer 0
HEC:            0               0
OCD:            0               0
LCD:            0               0
Total Cells:    7964673         0
Data Cells:     42738           0
Drop Cells:     0
Bit Errors:     0               0

                        Bearer 1
HEC:            0               0
OCD:            0               0
LCD:            0               0
Total Cells:    0               0
Data Cells:     0               0
Drop Cells:     0
Bit Errors:     0               0

ES:             0               0
SES:            0               0
UAS:            83              83
AS:             260

                        Bearer 0
INP:            51.00           0.00
INPRein:        1.00            0.00
delay:          0               0
PER:            0.00            13.83
OR:             0.01            37.01
AgR:            16072.94        4441.31

                        Bearer 1
INP:            2.50            0.00
INPRein:        2.50            0.00
delay:          0               0
PER:            16.06           0.01
OR:             47.81           0.01
AgR:            47.81   0.01

Bitswap:        78/78           1/1

Total time = 5 min 43 sec
FEC:            26              0
CRC:            0               0
ES:             0               0
SES:            0               0
UAS:            83              83
LOS:            0               0
LOF:            0               0
LOM:            0               0
Latest 15 minutes time = 5 min 43 sec
FEC:            26              0
CRC:            0               0
ES:             0               0
SES:            0               0
UAS:            83              83
LOS:            0               0
LOF:            0               0
LOM:            0               0
Previous 15 minutes time = 0 sec
FEC:            0               0
CRC:            0               0
ES:             0               0
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
LOM:            0               0
Latest 1 day time = 5 min 43 sec
FEC:            26              0
CRC:            0               0
ES:             0               0
SES:            0               0
UAS:            83              83
LOS:            0               0
LOF:            0               0
LOM:            0               0
Previous 1 day time = 0 sec
FEC:            0               0
CRC:            0               0
ES:             0               0
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
LOM:            0               0
Since Link time = 4 min 19 sec
FEC:            26              0
CRC:            0               0
ES:             0               0
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
LOM:            0               0
NTR: mipsCntAtNtr=0 ncoCntAtNtr=0
 >
Logged

johnson

  • Reg Member
  • ***
  • Posts: 787
Re: New modem made a mess of things
« Reply #14 on: August 24, 2018, 08:42:39 AM »

Wow, have never seen a modem (let alone 2) have such a negative impact.

Apologies that the firmware did not help, and seems to have made things worse.  :(

Can I ask where you got your 8324 from?
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