Looks like the end, thank god.
29/10/2018 10:59
There is an open in progress task on the circuit at open Reach end : 1-xxxxxxxxxxxxxx
I completed the ring ahead with the end customer and progressed to their premises. End customer informed of connection issue. I have resolved the fault at the end customer's equipment. * There was a problem identified within the end customer's equipment but was not fixed as it is not owned by Open reach .Engineer has visited end customer premises.**Customer's modem / router is not plugged into the NTE- network termination equipment master socket. Final PQT performed at the NTE back plate .The test passed with amber parameters on 26/10/2018 12:29.Final xDSL test performed at the NTE / NTP- network termination point .xDSL test indicated line was OK on 26/10/2018.Final Fast Test completed .The test failed on 26/10/2018 12:29
Engineer has been out but liner is still erroring. Passing CA – customer apparatus to check again.
There is now an appointment activity ( KSU ) reflecting on the task for CP to respond to and book an engineer on the task at open Reach end :
26-10-2018 16:39:59.946 sa KSU - 4000 : New Appointment request sent to One Siebel.
Requesting CP to respond on the KSU soon , book an engineer and notify us via portal so that we get the task Escalated with open Reach on high priority . If KSU not responded soon, the task will be cancelled at open Reach end automatically .
Parking the case in open awaiting closure for 10 days awaiting CPs respond on the KSU and notification to us via portal.
Name and date: ********** 29-10-2018 09:15 hours .
*: Not as far as I'm aware, the modem connects fine. it was OR/plusnet's system that decided there was a fault and kept sending engineers.
**: If it wasn't connected to the NTE how would I get a connection?
The modem is connected via a OR fitted data cable!
I had to explain to the engineer where and how the modem was connected, he thought the obi110 and a USB switch underneath was the modem. I'd shown (both) engineers - one on the day and another after - the GEA failures PN were seeing and explained the system kept sending them out!
It's a simple setup, well to me..
Downstairs:
Obi110 connected to phone port
Data cable on VDSL port -> Modem upstairs
Power-line Ethernet -> USB switch for the obi110 and Sky box
Upstairs:
Modem -> GLInet mini router (Openwrt) -> Samknows Whitebox -> Power-line (for downstairs) -> Switch + Switch -> Devices
So, to sum it up, it's a bit of everything. a crappy line and OR/PN tests throwing a wobbler.
Plusnet say..
I have closed the fault report in our suppliers systems to ensure no further engineer visits are arranged. I have also advised the escalation owner that the fault is resolved.
As these visits have been as a result on a line test failure and raised as external tasks, no charge will be applied. With regards to the line test, the fault detected are a potential fault and are not always service effecting however, if you do experience any further issues please get back in touch.
I have refunded £7.50 back to your monthly payment method for the loss of service.
Why a refund was given who knows, there was no loss of service.. Not that I'm complaining mind.