@Bowdon. That to me seems a good idea, until one considers the number of forum members, especially those active and actually customers to the company's actual customer total. Take the churn and those who leave because of @rongtw's treatment will soon be forgotten, replace by those who have no memory of events.
As to Plusnet, its Forum and the Forum's independent moderation, also EE, I suggest that any or all of them will exist only as long as convenient to their ultimate owner.