Ok, I might get shouted at for this but her goes. I had an install address on my house where my current Infinity 2 is connected to on an address that didn't exist on earth so it stopped me placing orders for upgrades. That was sorted eventually with ORDI request. Now I want to place an order for Ultrafast 2 but got some issues. I live in a development of about 90 flats consisting of about 7 blocks. Below are my stats according to Tags on the Line:
![](https://preview.ibb.co/gVmTGT/Capture1.jpg)
According to hte BT Checker against my address I get the below: This is also the same kind of stats against my UPRN on Tags
![](https://preview.ibb.co/fNx2bT/Capture3.jpg)
This is just 1 example of where my next door neighbor whos wall I can touch gets the below. These stats are the same for someone who lives below me and similar to someone on the ground floor - I can go on with more examples seems something is going wrong here....
![](https://preview.ibb.co/kxLAVo/Capture2.jpg)
BT are lost and no idea what to do and have palmed this off to Openreach to look at (3 weeks later still no further) But I'm really lost! How Do I fix this? Would changing my number or installing a new line help?
Cheers
Shane