Hello
Could anybody help me to understand the state of my connection.
I am with BT Business on Infinity premium with a 5a Hub.
I seem to be on some kind of limited profile with 6mb upload and 35mb down. What is strange is that my max sync speed is generally around 9mb up and 45mb down. The SNR margin is never below 10dB and is generally around 12dB up and 11dB down.
I have tried everything to get DLM to allow me to sync at higher speeds - leaving for 30days+, turning off for 1hr then reconnecting - but I still end up with the same connection speed.
Is there a good reason why this is happening? Is there anything else I should try?
Any tips on where I should go next would be greatly appreciated.
Here are my current stats:
1. Product name:BT Business Hub
2. Serial number:+076398+NQ63314216
3. Firmware version:Software version 4.7.5.1.83.8.230 (Type A) Last updated 23/11/16
4. Board version:BT Hub 5A
5. DSL uptime:10 days, 01:59:48
6. Data rate:5997 / 34956
7. Maximum data rate:8934 / 45687
8. Noise margin:12.0 / 11.4
9. Line attenuation:27.1 / 23.3
10. Signal attenuation:26.7 / 20.9
Many thanks.