Hello,
I'm writing this for anyone who's with Vodafone currently or Going to switch to them and their Broadband Service.
When i joined Vodafone it was more of a cost saving switch, and that then moved to getting way more for about £15-£20 less then when i was with Sky. The switch took the standard 2 weeks to initiate, and all went smoothly, the switch happened about 5PM on the date of switch and it was pretty seamless. Then that's when the issues stated, at first i thought that it was just my line re-configuring it's self, but after about a week of getting 70Mb+ speeds between the hours of 11PM and 8AM, and then between the other hours my speeds would drop dramatically to around 10Mb.
I talked to rep over live chat that raised a fault, and it was found out that the fiber line's that Vodafone lease on the Cab that i was on where congested, that confused me a little because when i was with Sky i would get a solid 37Mb with about 2ms ping (more on that later). So they phoned me and told me that Openreach where installing a new Fiber line between the exchange and the cab, that took about a month.
The month goes by, and Vodafone call me to tell me the line has changed and that i should expect my service to be better now, but nope! And this is where all my current issues are at, i tried phoning back, but i got put though to the wrong place on their stupid automated service, but the guy kindly set a phone back for the next day between 1pm and 5pm, but the next day they called me at 11am while i was asleep (I was not happy) and ever since then ive not been able to get them to phone me back (its been 2 months) The last two chats ive had with Vodafone on their live chat has had me stumped, ive told them that my line's DLM needs to be reset, because currently i am stuck at 49Mb and its been like that for over 2 months now, even though my router suggests i can get around 72Mb out of my 76Mb line, Vodafone's excuse for this the first time was that my speed's are over the minimum guaranteed 44Mb so they would not do anything. I tried again a week later and this time i got a little further, but i was then told that once again because im over my minimum guaranteed speeds they would not be able to raise a fault ticket to Openreach, because Vodafone themselves cannot reset the DLM, and to have it reset there needs to be a fault with the line. So now im stuck here with a Fiber connection at 49Mb and around 20ms ping that can be alot better, but because of the lack of support from Vodafone i cant do anything about it, and im not even able to contact Openreach directly.
So if any of you are thinking about swapping over to Vodafone, do know that if you have an issue they will most likely leave you out to dry. If it wasn't for the fact that i'm probably moving in the near future, and that it takes around 2 weeks to swap ISP's i would have changed back to either Sky, or another supplier that can actually support me, oh and the cost.
Thanks for reading! And if you've had similar issues with Vodafone, pop them below id love to read them.