Hi,
Waiting to change from BT Infinity to Sky Fibre today.
My phone line has gone dead, but the broadband is still working with BT.
Apparently they can't progress the order at the exchange due to faulty tie pairs. No-one knows how long that will take to resolve.
So my question is, does anyone have experience of this problem and the likely timescale for resolution.
Also, at what point will my broadband be cut off from BT? I was quite surprised it is still working in all honesty. Will that continue, or will that part of the migration take place despite not having the phone line?
Problem is my phone and broadband connection are required as I work from home.
Thanks
Oakserver.