Reading about other Kitizens exploits with Zyxel VMG3925s I thought 'I need one of those to play with'.
As I didn't want to pay a lot I started searching my favourite auction site but the lowest price I could find was £75 - far too much for tight-fisted me!
Not wishing to give up I continued my search, and after some time (probably weeks
![Embarrassed :-[](https://forum.kitz.co.uk/Smileys/kitzemotes/embarrassed.gif)
) I found a brand new Post Office branded version for £10.99 plus postage - grand total of £14.90.
![Grin ;D](https://forum.kitz.co.uk/Smileys/kitzemotes/grin.gif)
It was on Buy-it-Now or best offer, but I didn't feel cheeky enough to make an offer at that price (and certainly didn't want anyone else snapping it up in the meantime), so it was duly purchased.
A few days later it arrived and it was indeed a brand-new, shrink wrapped, VMG3925-B10B with Post Office branding as described.
![thumbsup :thumbs:](https://forum.kitz.co.uk/Smileys/kitzemotes/thumbup.gif)
Like a little child I excitedly connected it up and configured it for my BT circuit - all initially seemed well.
After about half-an-hour I noticed that the 5GHz SSID had disappeared.
![hmmm :hmm:](https://forum.kitz.co.uk/Smileys/kitzemotes/hmmm.gif)
Further checks showed that it was coming and going (mostly going) despite showing as being 'on' in the GUI.
![Sad :(](https://forum.kitz.co.uk/Smileys/kitzemotes/sad.gif)
'What bad luck' (or other unpublishable words to that effect) I thought.
I next upgraded the firmware to the latest version, but it was still no good.
![noo :no:](https://forum.kitz.co.uk/Smileys/kitzemotes/no.gif)
Then I thought that, being new, perhaps Zyxel would help me.
![fingers crossed :fingers:](https://forum.kitz.co.uk/Smileys/kitzemotes/fingers.gif)
A support ticket was raised and, all credit to Zyxel, they responded very quickly, but alas it was not to be - apparantly the Post Office branded versions were supplied through Fujitsu and Zyxel could not cover it.
![Sad :(](https://forum.kitz.co.uk/Smileys/kitzemotes/sad.gif)
So with heavy heart it has gone back to the seller and I await my refund.
![Wave bye :bye:](https://forum.kitz.co.uk/Smileys/kitzemotes/bye.gif)
Why do I have such bad luck.
![Sob cry :sob:](https://forum.kitz.co.uk/Smileys/kitzemotes/sob.gif)