Hi elliotchandler
Many thanks
As ignition has said, your final destination is clear, and the loss is on edge systems, which are designed to drop (usually on loading)
However, my experience where eclipse is concerned has never been favourable, but I'm reticent to say that, as I don't believe in saying bad things.
When you say RDC performance poor, how exactly do you mean (video is definitely do not use, pictures will come in blocks) but general office usage should be excellent (word, excell email etc)
Have you tweaked your RDC and terminal
I guess if general office use is not good, and/or your previous FTTC provider did not portray same experience, then it is likely to be eclipse
Those are my thoughts
Many thanks
John