AA need more clarity, more info in summary+tabular form about their offerings, and a plan to sort out the voice thing for that segment of possible potential customers. The good and bad thing is that they don't seem to have a marketing/farketing department, they're just a highly technical company only, which is great as they're not full of cac, but not great as these issues for less-dedicated and different-shaped new customers don't get addressed. And they also don't have any maintenance on their website. They're tiny, and have plenty on their plate. Being tiny is fantastic for us as you can know everyone, they are not impersonal, but they are overloaded.