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[skyeci]

Hi

Seeing high levels of packet loss which is unusual for my line and wondered if this is an issue further up the network ??

Thanks

[burakkucat]

All that can be deduced is that the packet loss is occurring between the TBB Firebrick and your own ZyXEL VMG8324 modem. 

[skyeci]

yeah - not sure really. Sky pro told me they had adjusted error correction.... - sounds unllikely on VDSL fast path?? - not as bad today - perhaps this is an issue somewhere else? - looking back at months worth of charts no day/s has been as bad at this. seems to have improved a bit today but still there a bit..

bottom attachment = historical ping etc..

[burakkucat]

The only adjustments that Sky could make would be to the upper software layers of the connection. If there is (yet another) latent hardware fault, then no amount of Sky's adjustments will have any effect . . . other than to mask the problem. 

[skyeci]

The only adjustments that Sky could make would be to the upper software layers of the connection. If there is (yet another) latent hardware fault, then no amount of Sky's adjustments will have any effect . . . other than to mask the problem. 

sounds like the sky usual fobb off..will leave it alone as it started out of the blue and hope it goes out of the blue - if not back on to sky for more time wasting 

[Chrysalis]

check your error stats, if they look reasonable then it suggests network fault within sky.

Sky cannot fiddle with your DLM settings on FTTC, at most they can change the stability profile but it is very unlikely they did that.

I just checked your stats on MDWS and I think its a network fault within sky somewhere.

[skyeci]

cheers - just been back on to sky as its still there - as usual they have no idea at this time. Have gone away to look at it and get back to me... offered to send charts from tbb if they don't believe me as my historical charts are all good with no massive latency issues

I also asked about my fixed IPV4 address and what the future plans will be - didn't know that either - will come back to me.. - this is the pro support team.....

[skyeci]

check your error stats, if they look reasonable then it suggests network fault within sky.



Sky cannot fiddle with your DLM settings on FTTC, at most they can change the stability profile but it is very unlikely they did that.

I just checked your stats on MDWS and I think its a network fault within sky somewhere.

Stock reply of no fault found  why am I not surprised...

[Chrysalis]

Thinking about it some more, a cabinet fault can cause this like a battery contact fault.  Remember I am only speculating.  But sky for sure shouldnt be closing this as no fault.

[skyeci]

They have no email, no internet access. Offered to send graphs to show issue etc. Probably have to wait for it to fail completely to get something resolved...

[Chrysalis]

sky exec team is your answer.

by the way if you can get ipv6 working that may help, because if ipv6 does not have the packet loss then in my opinion that rules out the cabinet and line.

[skyeci]

Done! - email sent with charts. Its still going on so we will see.

[skyeci]

well anyone care to offer any further advice please  sky exec at a a loss and supposedly OR have run tests remotely with no errors...

tbb team have replied to my query and believe the monitor to be working correctly..

[d2d4j]

Hi

I'm sure it's been posted but I would run pathping to see where the packet loss starts

Many thanks

John

[Chrysalis]

pathping doesnt work on sky, because it stops as soon as it hits a hop with 100% loss, since sky block icmp/udp at the exchange dslam then it will only work on the router hop.

mtr will work tho and is a better tool than pathping anyway.