What niggles me on a personal level is when individuals make blanket-statements about Openreach and/or their engineers (Technicians). I've worked for the company for 3 decades now, and consider myself to be an OK engineer. There are many, many more who operate in a similar vein to myself constantly running the risk and wrath of the 'Statistic management' that most companies now deploy in order to get the EU a service-level one would expect.
Now, this isn't a back-slapping exercise from me here, I'm not about things like that ....... what I am about is being annoyed when lumped under the same banner as poorly trained engineers. This isn't aimed at you Mr McClaren btw, this is a general whinge.
To be honest I don't think I've really had many bad Openreach engineers, I've had one that broke a backbox when he used the wrong screws but he was only a a newbie, other than that my rants are more directed at the directorship of BT, during the last couple of weeks with this issue, I've had two engineers and both where great, m only issue was the first one didn't understand the broadband side of things and when BT 'Retail' informed me of 'wholesale' cancelling the BB Boost engineer and sending a Phone engineer isnstead this explained it fully, however that engineer was very patient with me and run multiple tests and even changed my pair at request (not because he needed to)
The 2nd engineer (BB Boost) was also a good guy, he did seem a bit down though, he seem to talk about Openreach 'not being upto the job'....
Anyway, OR engineers are good guys, they're just limited by the network they're employed to keep connected...
I don't really wish to get much deeper into in than that as then a long and argumentative discussion will start and end with tin foil hats coming out and threads being locked and future hate towards one and other.
As far as my line goes, the ES rate on Upstream seams a bit out of sorts, so still hoping G.INP will be re-enabled soon.