Personally, I've mixed feelings.
On an individual basis, every soul I have met from among BT employees has been a sterling character, eager to do well not only for his employer, but also for customers and the industry in general. This extends not just to the odd engineer who has visited my home, but to the various people I met in my career which included several visits to work in test labs at Adastral Park at Martlesham, home of BT's Global R&D HQ.
But... (There had to be a 'but') I do sometimes feel that the success of these individuals is not helped, and probably even hindered, by executive level decisions, such as off-shoring help desks to Indian centres. Yes I know off shore help desks are common, but BT ought to be able to rise above what's 'common'.
I also think that their marketing tactics are tacky and shoddy of late, knowing at least one OAP who was sold an FTTC package that she really didn't need, using what I can only describe as 'scare tactics'.
Sadly BS, tbh, I can't help feel that the 'charter' may have been composed by those senior execs who makes the decisions I don't like. Put bluntly it could all be utter BS, but not as in 'Black' or 'Sheep'.
Nonetheless I think all of BT, OR included, and even the wooly head executives, are still head and shoulders above any contemporaries elswhere in UK tech industry, in every way.
Hey 7LM, no worries at all. We all have an opinion, usually based on personal experience or that of someone we know. Plus, constructive criticism is always welcomed, (whether acted upon is another matter
).
I posted up the 'Charter' as an awareness only, sadly I too feel the upper echelon are somewhat detached from the middle to lower tiers of management. That however, doesn't detract from the fact the vast majority of individuals are trying their best at what they are tasked to do within the business.
The issue at my level (engineering) is that we are considered to be equal in all capabilities (Physical and mental). Whether you are a young 21yr old lumping a set of ladders and a gas bottle over rough terrain, for acres and acres of fields ...... or you're 50yrs+ doing the same job ....... you still get the same 'Task Time' allocated on the job.
There are also those who just don't 'get' DSL technology, and get proper stressed and upset when their personal stats start to go downhill because of it.
With
any business the size of BT/OR they are going to get many things skew, as what works in London may not necessarily work in the village of Dunsop Bridge for example ..... but it's not brought in to be antagonistic, the intentions are for the most part good and true.
I know this, as I've worked for them for many decades and see, hear and read what's happening on a daily basis. As I say, I may not agree with everything they do, but there is never any intended malice at the back of it, as some folk on here think there is.